Guest User
October 4, 2024
Please continue to read why I rated it a one star it was due to an act in which I will go into detail from Ali. I would like to start the review with all the positives. The venue is in a lovely location set back from the hustle and bustle of the centre of Icemeler. The rooms are spacious and cleaned daily, each day we were provided three toilet rolls and fresh towels which were to a high quality. All the entertainment staff are extremely hard working and offer a range of activities. They have a break mid day which is perfect for those who want to be active then relax in the sunshine. There are plenty of sunbeds and staff will get extras if needed. The food from the restaurant was really nice and I would recommend their Desti Kebab. The ice cream is really reasonable priced and is so tasty perfect for a treat in the sunshine. There are alot of cats but they are treated really well and looked after and myself and my children love cats so we really enjoyed their company. The waiters are really polite and caring and work hard to ensure you have everything you need. Now for the negative. Unfortunately on one of the days I was sat with my 16 year old daughter in the restaurant when it was quite as she was catching up on her studies, we had already been served our drinks and were enjoying the quite time in the sun. I was reading my book and had my hair in a pony tail. Ali (aka Mr Ali) the restaurant/bar manager, came up behind me and grabbed my pony tail with force pulling my hair back. He stated 'you like your hair being pulled don't you? ' I nervously laughed and said 'Ali what the bleep?' At this point he was still pulling my hair back and pulled it hard back again, I repeated asked him to stop and he then stated 'I won't stop because you like it' at this point I had to raise my hand up and try and prise his hand off. He then stopped. I was in complete shock as we had been at the resort for over a week at this point, he was aware that I had a partner and no flirting etc had taken place. It was totally out of the blue. He then casually asked me what I was reading. The incident completely scared me and I became very distressed once the shock had worn off my daughter was also very shocked. The next day I felt I needed to say something as I took the time to read other reviews and realised that I wasn't the first person who he had made uncomfortable or treated inappropriately. I spoke with Saliye the manager, she was amazing and dealt with the incident really well. It was infront of a cctv camera and she confirmed that they worked, she ensured that Ali came to apologise to me but his apology was weak and he tried to make out that it was a joke and tried to make me feel I was being dramatic about the situation. I said to him that I didn't want him anywhere near me or my children for the rest of the stay and he respectfully did this. He clearly has it in his nature to act like this and it made me feel really uncomfortable. I slept with the table against