Guest User
February 4, 2024
We stayed here on the first day of our 3-night, 4-day wedding anniversary trip to Kagoshima and Kumamoto. We were informed just before the trip that the pump supplying the hot spring water had broken down, and that the large public bath and the open-air bath could not be used. We considered changing the inn for a while, but then we were informed that they would be able to make it in time, so we were relieved and decided to stay. When we arrived at the inn, the manager apologized and, since it was our wedding anniversary, we were upgraded to a room with an open-air bath in the room. First of all, we were grateful for that! Although it was not large, the room was calm, had a small garden, and was the largest open-air bath in the room we had ever seen. Also, the private open-air bath we had reserved was cold in the natural environment, but the good hot spring and the hospitality of the staff warmed our hearts and bodies! Of course the food was delicious, but we also received a one-drink service and an upgrade to the dessert as an apology for the trouble, and we even received a couple's teacup made of local pottery at check-out, and we were grateful for that hospitality and thoughtfulness! It was an unforgettable in a way, and my wife and I are already using the teacups while reminiscing. Thank you very much.
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