Casa Victoria Suites

Ubicación muy tranquila y romántica. Habitaciones muy limpias y vistas fabulosas. Un agradecimiento especial al propietario Horacio por su amabilidad y amabilidad. una semana maravillosa... magica. Se lo recomendamos a cualquiera que quiera experimentar la isla en tranquilidad y relajación.

Nos hemos alojado en el apartamento B. Uno de los baños no pudimos utilizarlo por los malos olores. El otro baño con la ducha sucia. Al ser febrero hacía frío pedimos en recepción un calefactor para el baño y unos edredones, pues la cama tiene un edredon fino de verano. La chica de recepción nos dijo que hacía frío porque era invierno, cosa que ya sabíamos… y para lo que no está preparado el apartamento. No nos dieron, ni nos dejaron los edredones, ni el calefactor. La cafetera estaba rota y si nos la cambiaron. Nos dejaron como solución a la falta de limpieza y mal olor, un bote de ambientador… La solución por parte de recepción fue cambiarnos durante la noche a las 4 a dos apartamentos, incomprensible tener que cambiar todo y separarnos … Al llegar a la habitación no teníamos los edredones, ni mantas solicitadas, llamamos varias veces a recepción para pedirlas mantas,pero nadie cogió el teléfono y al querer dejar el mensaje en el buzón nos saltó el buzón diciendo que estaba lleno y no podíamos dejar el mensaje. Las habitaciones no tienen armarios donde poder colocar la ropa, las ventanas tienen un estor que al bajarlo no impide que la luz de la mañana entre. El acceso a los apartamentos está fatal, porque atraviesas un camino de tierra y piedras, lleno de baches y sin luz, ni asfaltar. Las vistas son bonitas, pero solo si quieres estar apartado de todo, pues no tienes supermercado cerca, etc. Le sobran dos, de las cuatro estrellas.

Chambre insalubre avec tâches d'humidité + moisissures + odeur nauséabonde. Déshumidificateur d'air accroché au mur çà annonce la couleur ! Ménage moyen + équipements vétustes + sous la terrasse des poubelles et autres détritus. Pas d'entretien des extérieurs ni à l'intérieur. 200€ la nuit !!! C'est du vol !!! 1 fois une nuit et pas une minute de plus !!! Plus jamais !!!

We arrive at the hotel and since the room is not ready, we change and shower in the changing rooms by the pool. They are very dirty and neglected, just like the common areas. When they give us the room we see: - hair on the sheets and pillowcases - shower with remains of gel and shampoo and water from the previous guests, not cleaned - humidity on the walls - it has not been swept as there is dirt all over the room room - dirty dishes - holes in the walls where you can see the cables - paint stains - black and red stains on the sheets and pillows - white stains on the sofa and armchairs - toilet flush button disengaged - power went out in the bathroom - ants in the bed - sink not cleaned, remains of drops When we complained at the reception (around 7:00 p.m.) the girl tells us that there is no one to clean and there is no other room to move into, the only thing I can do is to ask for a new set of sheets and change the sheets myself. A 4* should have bar service, lifeguard, 24-hour reception and a maid on duty. It has nothing. Don't be fooled. We were talking to another guest and he was in the same situation as us. Also if you do not have a vehicle, it is impossible. Far and bad road on the way up to the hotel.

A great disappointment, as in other hotels in Ibiza that have four-star prices and two-star services and on some occasions a hostel. The room was large, a small 1980's apartment with a fairly regular facelift. The decoration was nice but the raw material was bad. The bathroom was very old, the toilet was made of plastic (it had been a while since I had seen one), the shower was raised, my husband, who is 1'95 m tall, could not fit in it!!!! The doors did not close, the telephone was very bad, it was dirty and hardly any water came out. We also did not find a bath mat and the towels were 300gr (poor quality). The faucet in the sink was old and worn and there was no space to put personal belongings. The living room table was old and broken, you couldn't eat on it. The terrace door was very old, heavy and creaked. The bed was attached to the closet, in which I found the blister pack of a toothbrush that was not removed from other customers. To top it off we were told at reception that the rooms are cleaned every two days!!!! You pay €190 and they don't clean!!!!!! All this would not be so decisive if they had not charged us €190 per night. I am very used to traveling in hotels and I know the services that a hotel of this price offers. The Casa Victoria hotel does not correspond to the price category it charges, so I do not recommend it at all.....