Guest User
October 21, 2024
This was my third stay at ITC Kakatiya. While the first two times were great with no issues, the most recent stay was disappointing. Despite staying for seven nights and informing the hotel early about my arrival, they initially refused early check-in, only relenting after some back-and-forth. As a Bonvoy Elite, this wasn't the experience I expected, especially since the hotel was only about 70% occupied. That said, the breakfast is excellent, the restaurants are great, and they offer a brilliant happy hour for Bonvoy Elites with a good selection of alcoholic beverages and food at the bar. The service can vary depending on which staff member you get—some have been with the hotel for years—but it's never bad. I will definitely consider this property again.