Guest User
October 17, 2024
The last time I stayed at this Embassy Suites, in Hot Springs, Arkansas was in 2017. At that time our suite was clean, and nothing was in need of repair. However, seven years later is significantly different! Before I cut loose on the disgusting condition of my room, I want to first say the service here is, by far, the best thing about this place. From the check-in counter, to cleaning staff, to the manager, every person I’ve encountered has been kind, positive, upbeat and they truly want to help! So kudos to all the staff! As for the room, it is just awful! Both beds have massive humps in the middle, and as I lie writing this I have no idea how I can tolerate this on my back one night, much less two. The beds are terrible! There is a hole in the curtain about half the size of my fist, and the carpets are disgusting and stained. I feel like I’m at Motel 6 minus gunfire! As far as I can tell the sheets look clean. It was hard to tell about the tub. It may just have yellowed over time. Either way, I brought my Clorox wipes just in case. This is an utter disappointment. Thank goodness the staff are so wonderful or this place would be a total loss!