Guest User
January 16, 2025
The experience was very poor, and the room facilities were outdated. On the first day of my stay, I was still jet-lagged. I was woken up by a phone call at 5 or 6 in the morning. The front desk said that the guest’s mobile phone was in our room and we had to come in and look for it immediately? ! Then go in and find the mobile phone that fell upstairs on the balcony. Can't we wait until daybreak to search again? The first day I was woken up by a phone call! Then every day, every day, all kinds of garbage are thrown on our balcony, including dishes, soda cans, and cigarette butts. We dare not go out to the balcony at all. What's even more outrageous is that it has been almost a month since I checked out, and the credit card prepayment has not been refunded. Hawaii is beautiful, but this hotel is really bad!
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