Rose Ann Q
May 1, 2023
This check-in experience was very poor.
As soon as we entered the door, the carpet ran away, the toilet door lock was broken and had to be hooked with a rope, the toilet cover was full of urine stains, and the toilet paper was not mended. We wanted to turn a blind eye and close one eye, because the counter staff saw us when we checked-in If there are four members who want to stay, it is highly recommended to pay an extra 200 yuan to upgrade the 4-person room (originally booked two single rooms). The first day passed like this, and on the second night, I found a lot of obvious little things on the pillow with a black coat, and it would crawl when I looked closely. It was full of white bugs, and the counter staff could not be contacted that night. I explained this to the trip platform. The platform only said that I could not be contacted all the time, and I could only respond when the counter staff went to work at 11 o'clock tomorrow morning, so this part did not It was dealt with in a timely manner. That night we went to a friend's house in Hong Kong to sleep overnight. When we asked the counter the next day, the counter staff was very unfriendly. We won't notice that the coat is on the pillow! The attitude of the counter staff was that they were very unwilling to listen to the problems we encountered. Later, they asked the police to deal with them. The environment was so bad that even the local police could not bear to sigh. They did see white bugs crawling on the bed and told us later. You can only complain to the Consumer Council.
The counter staff and the manager used the crawling white bugs as cotton wool, and wanted to destroy the corpse, saying that they couldn't see it because they had bad eyes. The overall experience is extremely poor, and I strongly recommend that you do not come to be wronged again.
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