Ho Chi Minh City: 1883 hotels found

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Top rated hotels in Ho Chi Minh City

Sheraton Saigon Grand Opera Hotel

Sheraton Saigon Grand Opera Hotel

4.7/5285 Reviews
Nguyen Hue Walking Street
Very poor customer experience where Sheraton insisted that I had to pay for my breakfast (while I literally having breakfast) when my hotel deposit had gone over limit (without my prior knowledge). I requested if I could clear my room account upon my departure but Sheraton insisted I had to on the spot. Literally indicating I will run away without paying. I escalated the matter to the Director of rooms which they subsequently apologised and refunded my breakfast sum as token of apology. Sheraton also extended my late check-out to 3pm as a form of goodwill. Alas, the follow up was bad where they did not reflect my extension in my room key. I found out when I got locked out and had to go to lobby customer service to rectify it. Sheraton level of customer service is left much to be desired as a 5 star hotel.

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