Trần Khánh Thư
October 13, 2024
The room was booked for my brother. But the hotel was very irresponsible. The day my brother checked in, they said they had not seen the booking information. Then my brother showed the hotel the check-in form, and then agreed to give the room card so my brother could go to the room to rest. Then my brother informed the hotel that he would check out early. The hotel said OK. Then this morning, my brother checked out early at 5:45 (had informed the hotel that he would check out early) but the hotel still could not find the booking. The hotel said it was an error in the booking system so they could not find the booking. But from yesterday until the time my brother checked out, the hotel still could not find the booking, it was the hotel's fault. If the documents are not checked properly, they must come up with a solution for the guest. Now the guest needs to check out early because he has important work to do, but why do you say he does not have the documents to do the check-out procedure? While he had already informed the hotel the day before when he checked in. Then the staff replied, "Why are you so fussy?" Hello, hotel, have you worked professionally? They have arranged the work properly and clearly announced the check-out time. The hotel's job is to ensure customer service. You did something wrong and didn't even apologize, but you still talk back to the customer like that. Even if it's a beautiful hotel, it still deserves a 1-star rating.
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