Sonesta Resort Hilton Head Island

Two things I could not understand: 1) why Sonesta has a room for accepting pets but have carpet on the floor instead of hardwwod or ceramic tile. We entered our room with a pee spot on carpet floor right at the entrance. We communicated that to reception but they found that to be normal. We didn't understand that. Well, we're not coming back. 2) How can Sonesta call itself "pet-friendly hotel"if they charged us $200.00 for pet fee for two nights (we found that to be ridiculous and they should not advertise themselves as pet friendly but only as "we accept pets" because the fee is 10 times higher at Sonesta than at Best Western.

Traveled to this venue for a work conference. The rooms and meeting rooms were spacious. There’s an in-house restaurant on site as well as one by the pool. The pool has several activities. There’s away access to the beach. This was a nice resort.

I really liked the hotel. The rooms were recently updated and the bed was great. The lobby and restaurants were well maintained and updated. You can tell this is an older hotel that recently went through and update. The one area that did not get updated was the gym, it is old and smelly but gets the job done. Really easy walk to the beach, . The hotel food was good, I had breakfast and a burger from the hotel so if you don't want to go out you can make do with the food on site.

I don’t know how to put into words how grateful my family and I are for the entire staff at Sonesta Hilton Head. Our family of five, plus our dogs, my mom and her dogs were displaced by hurricane Helene. We checked in on Friday, September 27th and were finally able to check out on October 7th and head home! From the moment we checked in on Friday, Vanessa, Michael, and the rest of the staff have been phenomenal and have gone above and beyond to make Sonesta feel like home. It is such a stress not knowing when you will be able to return home, especially with small children & pets who depend on you. We have at least found peace here at Sonesta without additional worry/stress. Everyone at the front desk was extremely patient with me & all my questions and each time I need to extend out stay. The housekeeping team is top notch, especially Reece - who took extra care of us and made sure we always had what we needed! If you see this Sonesta Hilton Head team, please know you have seriously touched our hearts with your generosity and kindness. We are forever grateful for you!

This resort hotel is, at best, of the three star variety and is plagued by what appears to be some significant management and staffing issues. Our room was in need of a thorough cleaning, especially the bathroom. A complete turn off. Blood was located under the sink area. The hotel offers no room service. The real turn off concerns the behavior of staff and apparently the absence of management supervision. Almost uniformly staff was unresponsive to even the most simple pleasantries. A very cold and unwelcoming experience which left us feeling as if we were in the way. The morning barista was incredibly rude and consistently unfriendly. Terrible way to start the day. The doormen were occupied by apparently everything other than being friendly and welcoming. The norm here is rude. If you are in to that type of thing - this is your place. Felt relieved when we left. Simply not a pleasant experience. There are no five stars in this town and this hotel/resort is far, far away from being even remotely close to that level of quality and luxury.

The drive to the hotel is very nice. Staff was very welcoming. Hotel grounds are very nice and perfect for strolls. The hotel also has direct beach access. Room was very nice with a balcony. Our room, however, was facing the roof with views of the AC systems. Self-parking was easy with plenty room -- even the overflow parking is only a couple of minutes walking to the hotel. We stayed one night: room had comfortable bedding, good water pressure in the shower, and nice amenities. We would stay there again.

I registered my 6 year old daughter for Kids Club from 9 am to 1 pm on Sunday. It was wonderful. Unlike most kid's camps at hotels / resorts, she did not spend most of her time in front of screen watching a movie. She made lots of arts and crafts and she went on a nature hike. I did not feel guilty spending a little independent adult time away from my daughter.

This was the perfect family resort for us. My children (8 and 10yrs old) loved the kid's club! They made friends and I got a few hours of quiet time. The pool was clean with plenty of pool chairs and shade. The proximity to the beach was nice. Bikes, beach chairs, games and such were easy to procure. The pool side bar had great lunch options. We enjoyed the grab and go breakfast options. Our favorite family activities: smores making; movie on the patio; and bingo by the pool. The kid's club was icing on the cake. They were structured enough to give me peace of mind that the kids were safe and well cared for, but also super fun and creative for the kids. They had their own private space but they also got out in the sun for some activities and beach time. The adult to kid ratio was very low. I felt very comfortable with my kids in their care. All in all, a great experience and I anticipate we will be back. Thank you to the entire staff from child care, front of house, food service to housekeeping for a great time. ~Erin Shellman 8/24

I travelled by myself with my two kids (6 and 8) to Sonesta Resort Hilton Head for 5 days in August. We were not sure which resort to go with, and settled on this one in part because it had a kids club. And I'm so glad we did! The kids club, called Just Us Kids, which is run by a very nice woman named Kathie, was one of the highlights of our stay. The kids loved it and tell me they rate it 10 stars! They are pretty difficult customers so that is high praise. You can sign up for the kids club for a half day or full day. I had my kids try it out for a half day first, and after that they asked to go back one more half day and one full day! Every day has a different theme and the kids did arts and crafts, as well as daily trips to the beach and time at the pool, which my kids loved the most of all. Couldn't recommend this more for anyone also wanting some time to themselves while on vacation! The resort itself is fine. It looks like they recently redid the rooms and everything was new and clean. One thing that I really missed was room service. I haven't heard of a resort without room service. There are a few restaurants on site and you can order food from them to take up to your room, but sometimes the wait could be long. Also, given the layout of the property, depending on where your room is, the walk to the ground floor area with restaurants (and anywhere else you need to go) can be quite long. One other thing that appealed to me is that I had seen online that this hotel has washers and dryers for guests to use. Always a plus when traveling with little kids. There is one washer and one dryer for the entire property that are hidden in a far away corner of the 5th floor and not indicated with signage anywhere. There are signs for Ice, Vending and other things, but not for the laundry facilities...I found this a bit strange. Also, no one told me this was available, I had to ask about it myself. In general, the information given at check in was minimal. They refer you to a two page resort guide that also has minimal information. You're just sort of left on your own to figure things out. Other places we've stayed at have apps these days with information, or at least more information available in the room. Also, I haven't stayed at a resort before where there wasn't a bellhop available to help with luggage. I was left with my two little kids to carry our very heavy luggage to our very far away room on my own. None of things are dealbreakers. I just found it lacking for a place that calls itself a "resort" and charges a separate resort fee at that. For what exactly I couldn't figure out. But, if you manage expectations, this is a good place to stay with a great kids club. We would return.