SpringHill Suites Hilton Head Island

Meeka at the front desk was very professional and pleasant.. She made my whole family feel welcomsas well as the rest of the staff. We needed 2 things brought to the room and it was done extremely quickly. The breakfast attendant was also extremely helpful and proactive

First, let me say that I stay at Marriott’s frequently, and the service is overall consistently good. This hotel was an exception. Upon check-in, we were asked if we would want housekeeping during our stay, and we said yes. When we first got to our room, we noticed that the bathroom door would not stay shut. It was a sliding door with no latch and it would just slide right back open. The next day, we mentioned it to the front desk and they said they would have it fixed. Housekeeping never came which was also a problem because we were trying to shut the bathroom door by putting towels under it to prevent it from sliding. Without drawing this out and making it a really long review, I will just say that we were there from Sunday through Friday and had housekeeping one time (and that was after asking multiple days in a row) and the bathroom door was never fixed. We never got clean sheets, etc. Basically in five nights they came once with clean towels, emptied the trash, and made the bed. Much of the time there was no one at the front desk and a couple told us good luck in finding anyone. They had been standing there forever trying to check in and there wasn’t anyone there. There were a couple of friendly people at the front desk, but one who had a major attitude, and others that could not be bothered to look up and even say hi to people. Just to check out this morning, I stood forever before an employee walked by and got someone to help me. Normally they ask how your stay is. Not this hotel. I don’t think they want to know. Very disappointing stay. I would definitely find someplace else to stay.

Terrible experience!!! My company booked me here for two weeks as we are working in the area for about a year. I wanted Marriott points, and we are also using the local Hilton properties so I wanted to try this property by Marriott. Second day with warm water - not hot. I called and checked at the front desk for over an hour, and there were no staff at all - just a sign that they would return. Next morning TV isn’t working and after work in the evening still no TV. When I went to check the clerk was sitting in the lobby talking to a man so I finally asked if she worked there. She said yes and the tv was out but she didn’t know why or when it would be fixed. I came back after dinner and asked if I could speak with a Manager so she called one on the phone and put her on speaker saying “this lady wants to complain.” The manager said she wasn’t aware the TV was out. When I told her I couldn’t stay here for two weeks with little hot water and no TV but asked if she could tell me when the TV could be fixed she got rude with me and asked to speak back with the clerk. I definitely will NOT be staying here again and will hopefully be able to move over to the Hilton property next door!

The hotel is a nice hotel in a very good location. Has good amenities including a decent breakfast buffet. Nice pool and gym and the staff friendly and helpful. I was disappointed that they offer room maintenance every other day but they are not specific as to what that is. Generally, that would be a cleaning, towels, trash pick up and doing the beds. We were very surprised when we returned today to find only garbage empty and clean towels and more coffee pods. Left a tip and since they ignored the bed, missed the tip. Ordination wouldn't care but we paid a higher rate as we only staying g for 3 nights.