Hilton Head Resort

Mustangs was very good with the service recovery after we were given a bad room with a poor view. He personally made us feel special We will be visiting again and we will look for Miustafa he was professional and and told us about his rise from guest services

The room was outdated , furniture in horrible shape. The chairs on the patio were uncomfortable. Our TV was not working. The room smelled stale. The coffee in the gift shop was horrible. The whole experience was horrible. Thank God we only had to be there for one night. Four stars , try 2 . We will not be back.

**BEWARE OF BED BUGS** I reserved a condo at Hilton Head Resort through Vacasa. I arrived and was locked-out for an hour, given an incorrect door code. It took them several hours to respond to our email so we could get into our rental, hours after check-in time. The first two nights my husband and I were waking up with bug bites on our ankles. I contacted Vacasa on May 18th requesting to be moved, as we found what appeared to be dead bed bugs laying all throughout our condo. I was refused the right to move, and told by the manager that I would need to stay another night until pest-control could come look. So against our wishes, we spent another night in a bug-infested condo, and woke up with more bites. Their exterminator came out on 5/19 and confirmed "THIS IS BED BUGS, and I suspect the living room sofa is infested". He tore the sofa apart looking for more and told us he would be back to treat the property FOR BED BUGS and kept apologizing. We said we would not be staying any longer for this extermination, and packed up and left, making accomodations elsewhere. We had sanitize all of our clothes and luggage. The manager, Cris, then contacted me the next day via text message denying all liability, claiming it was not bed bugs (despite what her exterminator advised my husband and I, as well as the bites on my body). This was a costly-move for us, in the middle of our anniversary weekend, disrupting our trip, causing hours to sanitize everything after we left this disgusting Vacasa rental. Vacasa accepts no responsibility, dispite the pictures of dead bugs all over their unit, the bites on our bodies, and the original exterminator's findings of infestation. WHAT A NIGHTMARE 'vacation' at the hands of Vacasa. STAY ELSEWHERE - AND STAY BED BUG FREE!

Don’t let short walk fool you a good 10+ min walk to the beach No in condo washer/ dryer - wash room available but pricey to to do loads Outdated Needs TLC Not a “resort” Beach shuttle on resort only run very limited times Cocos was amazing best part of the stay at this location Pool was ok kids enjoyed Our unit did not have a balcony - will never do that again - Overall for the price not bad but personally will never stay here again

The resort is okay if you are watching your travel dollar. Our unit (3408) was not well cleaned prior to our arrival. Dusty HVAC cover, mold in the master bath, unclean shower curtain and a bloody smear on the main bathroom wall. There were crumbs left on top of the refrigerator. The owner of this unit should look at a different cleaner. Confidentiality is out the window with our parking pass (placed in the vehicle window) containing our name, unit number and dates. It would be sufficient to print the expiring departure date. The property management that we dealt with were fine and professional but have limited say in the overall maintenance. The boardwalk was a nice route to the beach and was enjoyable. This, and central location, is why it did not receive a one star. To the owners, take care of the maintenance and cleanliness. If you are renting out your unit, remove the furniture covers.

This unit was very updated and nicely updated. Our unit was very close to the beach and the rest of the resort was great! Visiting Cocos is a must. Overall we had a great time and will certainly be back again next year.

I’ll have to look at the definition of “resort,” but this place is NOT it. The individual condo we stayed in was nice, and the location was good, but the property in general is a dump. Outdated, dirty, and clearly lack of updates. I’m not sure who even oversees this “resort.” No resort manager, no guest services. Only workers we saw were maintenance workers. Feral cats on property outside, and even being in both the indoor and outdoor pool made us cringe. Look elsewhere.

Depending on which owner you get the experience can be totally different for everyone. Our room was great, but my brothers room looked like the owner has updated it since the 80’s and when they called for no window blinds on the bedroom, he never fixed it. Be very cautious when you rent there, read reviews. Resort wasn’t awful.

I don’t usually leave bad reviews, we booked this place through Vaycasa Got to our room, main TV didn’t work nor internet. Thought no worries they’ll get it worked out because I know things happen. Called them they showed up saying you have a bad HDMI cable. After four days of back and forth they finally got it fixed on our last night after getting rude with frustration, which I don’t normally do because I understand working in the service industries can be demanding. The only reason I gave it 2 stars is because the kids enjoyed the beach