Mavis S
August 30, 2024
I am a Lifetime Titanium Elite (which no longer exists) less than 1% of Bonvoy customers reach that level. I asked for a 1 pm checkin and a noon checkout when asked via the app. Arrived at the hotel at 1:27 pm and was told, you are not an Ambassador, if you want to check in (there is a $20 charge), so pissed off I left. Called the Elite hotline and they were going to get me another room, but I decided to just stay at the Courtyard. HERE is my point, if you are an elite member, DO NOT EVEN THINK OF STAYING AT THIS HOTEL!!!!!! I personally will never EVER come back here, sad too to be treated this way, know that I am spoiled, but why would you not just let me check in. Piss poor customer service, 2,577 nights at Marriott hotels in 24 years