Hotels Near Indiana Wesleyan University - Columbus Ohio Education and Conference Center in Hilliard

OK, breakfast is a bit monotonous, surrounded by office areas, there is no place to eat, you need to take a taxi to go out, the environment is OK, the front desk is very warm

I am writing to express my disappointment with my recent stay at the TownePlace Suites in Dublin, Ohio, from August 14-18, 2024. As a loyal Marriott customer who frequently stays at your properties, particularly in the Columbus area due to my daughter attending Ohio State University, I was very dissatisfied with the quality of service and accommodations provided during this visit. I reserved a one-bedroom suite with a king-size bed and a sofa bed. However, the sofa bed consisted merely of lying directly on the sofa itself, which is far from acceptable. I expected a proper pull-out sofa bed, as advertised, but this was not the case. Upon arrival, I noticed that the LVP flooring in our initial room was sticky, which was very unpleasant and added to my dissatisfaction. Additionally, the cleanliness of the hotel was subpar. The carpets in the hallways were consistently dirty, with debris present throughout our stay. We were primarily on the 4th floor, and later the 5th floor, and both were similarly unkempt. This lack of cleanliness is concerning and does not reflect the standards I have come to expect from Marriott properties. We had three separate reservations during our stay. We paid for an additional room for one night for our daughters and extended our stay by switching rooms, but the issues were consistent across each experience. At breakfast, there was only one person managing the area, resulting in frequent shortages of essential items. On Saturday, I had to request forks, sausage, waffle mix, and coffee cups, as many were missing or depleted. On Sunday, there were no plates, eggs, or waffle mix available. The small cups provided for beverages were inadequate, holding only about 6-7 ounces. More staffing is clearly needed to maintain the breakfast area properly. Lastly, I found that the front desk staff were frequently absent, requiring guests to wait until they emerged from the back office. This was particularly frustrating as I had to approach the desk on multiple occasions. Normally, I stay at the Residence Inn on Olentangy River Road or the TownePlace Suites in Upper Arlington, and I have never experienced these issues. The management of this Dublin location could certainly learn a few things from the Upper Arlington property, which has always met and exceeded my expectations. Given that I plan to continue staying at Marriott properties during my visits to Ohio, I hope that you will address these concerns with the franchise owner of this location. My family and I were highly disappointed by our stay, and I believe that improvements must be made to bring this property in line with Marriott’s usual standards. Thank you for your attention to this matter. I look forward to your response.

Hotel was very clean. Customer Service was phenomenal. Will definitely stay again.

This was a great stay for a great price. The only complaint that I have is that the housekeeping staff didn’t clean the room thoroughly before we checked in because I found an empty water bottle under the couch within an hour of our arrival. I Always prefer staying at Embassy Hotels because of the hot breakfast & evening reception. Of course because of COVID, there was only a grab & go breakfast plus the evening reception was nothing like the “pre-COVID” days. We were offered only 2 canned beers/piece plus a bag of chips. I understand why things are the way they are. I felt that this hotel was definitely on top of providing sanitation items like wipes at the elevators and hand sanitizer throughout the common areas. They tried to prevent families from gathering in common areas because they weren’t wearing masks but they still managed to do it. There were some very inconsiderate people there but that’s not a reflection on the hotel. I would definitely stay here again because the area was very quiet and the hotel was really nice.

This is a stunning newer property in a beautiful part of the city. We're big Bonvoy travelers and this is a top tier option, especially for the midwest. Awesome views of the river and bridges, great design & comfort and stylish rooms. We loved the rooftop bar - more views & fantastic craft cocktails. It's basically attached to the Exchange event center (via a really cute courtyard) which makes it perfect for events there. This was a work trip so we didn't do much additional exploring.

I am a super budget traveler and may not choose this hotel if I am paying or if I don't have a TA discount. This hotel is preferred by my company so we generally stay here. This is a really nice hotel. It is close to everything I need. Food, Nails, Ice Cream, a nice walk in the park over the bridge... It's perfect. The area is growing so there will be more things to do. Nevertheless, the bed is comfortable, the front desk staff is ALWAYS a joy to chat with. My very first visit to Dublin, I stayed here... the staff gave me the deets on where to go to eat (Local Cantina across the street), and more. They are fun and pleasant... so treat them right. They have no control over what Marriot's rules are. Every now and then there are some minor issues in the room... but things happen. Remember to report them so they can get fixed before you leave.

The location very close to Ohio State University is the biggest advantage of this hotel. At the same time, the service quality and attitude of the front desk are also very good, and the check-in and check-out procedures are very simple. The facilities in the room are relatively complete, but the area is small. If you live alone, you can barely make do, but if you live with two or more people, the experience will be very bad.

We had a work conference here over the weekend, so no choice in where we stay as there was a block rate for rooms. From pictures it looked like it was going to be a very nice stay in a good location close to Polaris. Parking is very slim here when there are multiple conferences going on and we had to park in the overflow lot several times. When we checked in the clerk was very friendly and we had no issues. We had a King Suite w/ Sofa Sleeper Room. The room was average at best, the carpet didn't look like it had been swept with crumbs and such on it. The bed was hard as a rock with lumpy pillows (probably the worst 3 nights of sleep I have had in a long time). The A/C/Heater is so loud its like an airplane coming into land and woke us up every single time it kicked on. It was so bad the 3rd night we slept with it completely shut off. The bathroom was very small and I had no hot water when showering for the 3 days I was here. I feel like they dont have a large enough water heating system to properly supply hot water when the hotel is at capacity which it was this weekend. The water pressure was also weak and hard to rinse the soap of your hair or body. It is not ideal on how the bathroom is set up either as I needed to be up early for my conference daily while my family was trying to sleep. There is no door in the sink area so you have to blind the rest of the room to get ready, there is only a small pocket door that closes for the shower and toilet. Poor design if you're traveling with others. The conference facilty is across from the hotel section and you have to walk outside to get there. There were multiple conferences going on and we were in the rear portion, the conference area is clean and well maintained. The chairs were extremely uncomfortable and we had no tables which made for two days of classroom learning pretty miserable, not sure if the hotel it to blame or our organization on this one, but other rooms appeared to have nicer chairs and table set up. The food that was served for the conference was excellent quality and there were always cold and hot drinks available which was very nice. The Bar area was huge and poured good drinks, the worst part again is it is not connected to the hotel and you do have to walk outside to get there. The Fitness Center was great and had everything you could need for a hotel gym, treadmills, bikes, elliptical, water machine, towels etc. Overall I would not choose to stay here for a trip unless it was necessary for the conference as the hotel room quality was not up to par.

Currently staying at the hotel. Room is ok, bar is ok, haven't had a chance to eat at the restaurant yet but overheard others at the bar saying the food was good. Only reason I'm reviewing is to give a heads up. Even the grungiest Hampton Inn has a microwave in the room. I travel a lot for work and almost always stay at a Hilton brand, typically Double Trees. I was convinced by my client to switch to this hotel, wishing I hadn't. I work from the hotel all night and a microwave in the room is crucial. Wish I'd noticed before loading up on microwavable meals for those goofy hours. Called the front desk to see if there was one available (or if I just wasn't finding it) and was told there's 1 microwave for the entire hotel by the gift shop. This is a 9 story hotel. Gross. And I'm not excited about having to trek all the way down to the lobby and back with my food at 3am. Anyway, nice average mid-rang Hilton chain hotel but I guess remember to look at the room amenities before booking. Coming back to Columbus in the Fall for the second wave of this project, I'll be staying somewhere else.