SureStay Hotel by Best Western Hotels in Hilden

Stayed for 2 nights at this 4 star hotel in the middle of Hilden close to the shopping street and about 15 min walk from the station. The lobby, restaurant/breakfast room was recently renovated because of a serious flooding a couple of years ago. They did a good job, the interior in this part of the hotel has been updated with a very contemporary feel to it. We booked a standard room, however the heating was not working properly and we got upgraded immediately which was very much appreciated. The rooms, looked a little bit dated, but were to my delight utterly spotless. The bathrooms especially the shower trays and doors were immaculate, although some water was leaking onto the bathroom floor when using the shower. The housekeeping department is doing a good job for sure. I was pleased to see soap dispensers installed rather than having all those little customary bottles with soap and gel, saving on plastic. Good forward environmental thinking. Because the floor covering was carpet rather than tiles or laminate I would have liked some of those hotel slippers that are customary in most hotels these days. Also as a 4 star I would expect an iron and board in the room for convenience. The breakfast offerings are the usual fare and I was pleased to see milk alternatives available. The breakfast room was quite busy and you could do with an extra member of staff looking after the buffet to replenish it in time. All in all I very much enjoyed my stay here. I think that the room rate charged is very fair and honest but thought that the prize for the breakfast per person maybe at 17 Euros is a bit steep. However, I wholeheartedly can recommend this hotel.