Crowne Plaza Hickory

From the minute I walked into the hotel I felt at home. Don McGhee in particular, along with the rest of his staff made the weekend for our group event fabulous. They went out of their way to accommodate some special requests that we had. The breakfast buffet was an incredible bargain with everything that was included. I asked if they had chicken sausage and they were more than happy to accommodate me. I watched Don running around from morning till late at night. Making sure every detail was taken care of. I finally told him he really needed to get home since he said he was going to be here first thing in the morning. This went on for 2 days straight. I've been to a lot of events and I know the difference that an amazing hotel staff makes in the experience we have. This one was top notch.

The room wasn't so bad for the price. Just expect to not sleep due to constant street racing. If i didn't have an 8 month old & almost 2 yr old waking up crying all hours of the night due to noise; it could be fun. My husband is navy and is used to aircraft flying 12 ft over his face. So he slept fine!

The lobby is beautiful, and that must be all they care about. The room was average, but there was mildew on the shower grout and on the sink stopper. The tv cable system was messed up the entire stay and repeated calls did no good; the blame was on the cable company; tough luck guest! SOOOO not the standard I expect from IHG!

Being a pet friendly hotel with an indoor pool, this hotel was a perfect fit for our short trip to the area. The hotel's lobby was very clean, somewhat dated; however, I greatly enjoy the older architecture and design so that wasnt an issue for us. Our room was clean, nothing amiss, no issues. Traffic outside wasnt much of an issue as we stayed during the week. Parking was plentiful. We were able to park near the closest entrance to access our room, with ease of taking our dogs out for potty breaks in a grassy area of the parking lot. Our 2 small dogs enjoyed being able to travel and spend much time with us, even sitting poolside while our children swam. The staff were pleasant and kind. Spanish speaking maid. Being bilingual, I was able to communicate with her. She was kind, answered brief questions and was very helpful. Our waitress at breakfast was very sweet and a pleasure! She made great recommendations on the breakfast and was helpful. Front desk staff were very accommodating. Provided extra pool towels, obtained additional stock in back that were sold out on the shelf from their little market/pantry area so we could purchase and our needs met. They even mailed our child's bathing suit she mistakenly left hanging in a closet! We greatly enjoyed our stay and look forward to doing so again in the future. Thank you all for a great experience! We appreciate your hospitality very much

The hotel - from the outside - looks like an old department store. Inside, the lobby is 1970s - but clean. The rooms - I mean, beyond dumpy. I don't know how anyone can rate them otherwise. The walls are all messed up. The carpets stained. The box springs stained. Everything is 40 years dates - and just horrible. The pillows - harder than a rock. Also, there was a hair on the bed (it happens) and a piece of toilet paper - unsettling. And the baby next door was loud - no sound insulation. I'm not sure how IHG allows this hotel to represent it. Wow. The front desk person was nice. It's cheap on IHG points - but still not worth it.

I researched this hotel, it is rated number 1 on this site. It was the worst hotel I have ever stayed at. I reserved rooms for my entire team (12) . Everyone had the same comments, dirty, unkempt, peeling wall paper, trashy on the outside with cigarette butts sitting there in plain site for 3 days. I am aware of the workforce shortage but there were cobwebs on my ceiling. The rooms were unacceptable on every level.

I must say the Crown Plaza Hickory is a wonder stay. The staff is wonderful, but I must say Jackie is doing an excellent job. I noticed the she is Technically and Knowledgeable at her duties and Responsibilities. As a business client I’ve meet a lot of hotel staff that fumbles a lot, but since my stay I noticed she’s a all around Professional. Over my months of being at the hotel I noticed the passion she has in training her subordinates and even her peers. I can only she has a wonderful and Excellent Leader Traits, and isn’t afraid to excel in her position. Very quick to react to any problems and not afraid to address any short coming issues. A place to bring my 60 plus workers to be comfortable for work during our extended stay anytime in the near future.