Guest User
August 15, 2023
A beautiful hotel, comfortable rooms but deplorable commercial contact. When we arrived in the evening, we had forgotten our French passports and the little blue ticket in Jerusalem to avoid paying the tax. The very friendly girl at the reception told us that it would be possible to regularize the situation afterwards. Being in Herzlia again the following week, I brought the missing documents and photocopies and there I was received by the front office manager (Mr. Isaac?) who told me that I could be reimbursed at the airport for what I doubt. (with good reason since the tax free office refused me any reimbursement). While I ask this Mr. Isaac to meet a manager to confirm his statements, he refuses to call anyone and asks me to leave the premises. He will even claim that I insulted him, which is completely false. This mishap cost me 300 ILS and it is obvious that I will not return to this hotel again. Too bad.
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