Guest User
October 9, 2024
Perfectly located upmarket hotel in Hermanus. Location and the views from rooms facing the sea cannot be beat. Service at the front desk was impeccable and status recognition--the hotel is part of SLH--was examplary. A few minor gripes: - The windows in my room were quite old, seemed stuck, and could not be opened. Unfortunately, the windows were also quite dirty. I understand the room was directly facing the open sea, making it very difficult to keep windows clean. But this is a luxury hotel. - The door to the room could have been of a higher standard. Old lock, some light bleeding through, and, most significantly, poor noise insulation. - At one of the dining establishments, I was asked to tip in cash. Not a big deal, but I feel at a property of this category, it should be up to the customer whether she tips via cash or card. Overall, I had an excellent stay. I would return. Reason for not giving 5/5: Sure, the issues I had were minor. But this is a five-star hotel, so I hold them to a higher standard than a run-of-the-mill Marriott or Hilton.