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Henrietta DoubleTree by Hilton Hotels

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Henrietta Hotels

Henrietta DoubleTree by Hilton Hotels

DoubleTree by Hilton Hotel Rochester

3.34km from city centre|Henrietta DoubleTree by Hilton Hotels

101 Reviews

3.9/5

Breakfast Included

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On Friday night around 10:30, a worker entered my room without knocking and told me he needed to fix the light in my bathroom. He was in there for over an hour. We had to be up at 6 am the next morning. Very scary to think he could have walked in unannounced with my daughter there alone, or when we were sleeping, etc. The lobby is ridiculously cold. Our room was 85° and we could only get it to go down to 76 over the course of two days. We will not return and will be filing a complaint about the worker entering our room. In all of my years, nothing like this has ever happened. At least I won the weekend with the most bizarre event...there were many complaints from friends staying there as well. But please watch yourself and use the extra locks when in your rooms.

Econo Lodge Rochester I-90 & I-390

1.65km from city centre

101 Reviews

3.3/5

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Cold in the room because the heater is not enough!!!

Holiday Inn & Suites Rochester - Marketplace

3.14km from city centre

99 Reviews

3.9/5

Breakfast Included

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From the curb this looks like a new or refreshed hotel. The reality is the facade is just that: a facade. Outside of the exterior and the lobby, the rest is a tired, old hotel. You can't easily use luggage carts because of the small elevators, doors to hallways and narrow entranceways. Ceilings are 1970s or 1980s style drop-down ceilings. Hallways are dark. Rooms received a superficial refresh but the TV is from 2011 -- as in 10 years ago -- and the bathroom is NOT refreshed. Mold and mildew in shower. No central lighting. Instead, my room had FIVE different light switches. Basically, this is an OLD 1970s or 1980s Holiday Inn with a facade update. The pool is closed, except to rooms with 2 or more guests. If you're solo you can't use the pool. There's no bar and no restaurant, despite advertising. Similarly, they sell breakfast packages but there's no breakfast because the restaurant is closed. I went to the front desk and asked for a wine glass from the bar and was told they wouldn't get one. Zero IHG elite status recognition. No local newspaper nor any local information, including restaurants. You are better off staying at the Best Western a block way. This is a dumpy old Holiday Inn providing less services and amenities than a Holiday Inn Express.

Hampton Inn & Suites Rochester/Henrietta

2.89km from city centre

Excellent

96 Reviews

4.4/5

Breakfast Included

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This Hampton is in a nice location by many restaurants, stores or whatever else you may need. Rooms are clean and quiet. I would stay here again. The only thing unusual about this Hampton is the customer service is not what you usually see at a Hilton property. There is no welcome when you arrive. I arrived to 2 employees complaining about another employee that continued through the whole check in. Stayed here 5 nights. Never heard a good morning or hello from any of the employees. I said good morning the first morning and the woman at the desk literally made a grunting noise in response. I would still stay here again cause I don’t need a lot of interaction or pampering, but it was definitely a different vibe than other Hilton properties I have stayed at.

2.04km from city centre

78 Reviews

2.0/5

Breakfast Included

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This place should be condemned. Dirty, smelly and not at all as advertised. The buildings that house the rooms look like cell blocks. Walking into the hall you smell cigarettes. The carpet in the room was horrific. The bathroom was very gross. There are many other choices in the area. Pick any of them over this one. I can't believe Wyndham allows this place to carry their name. The staff was not helpful at all. I asked them to call a cab and they told me to do it myself. There was no coffee available at all. Advertising was a lie. Paid way too much for a terrible place. Heed my warning.

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