Guest User
July 6, 2024
It was the worst experience during my two-month trip in Europe. If I could give it zero points, I would be happy to do so. First of all, the room is small, old, basic and expensive. The only glass window was cloudy and dirty. The hollow double-glazed glass was broken and leaking, causing it to be filled with sewage and large mold spots (which did not meet the basic requirements for occupancy). The window also faced the parking lot. The dirty car was blocked at the window. I asked to change rooms but was rejected. I asked to return the room for the next day but was also rejected. Ctrip also promptly helped with coordination but failed. I had no choice but to drive to Strondin Vio, a famous scenic spot about 3 kilometers away. Stapa og Hellna found another good hotel and paid for one night for a much lower price than this one. Ctrip's service is very good, the response is quick and positive, and a little compensation is given.
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