TownePlace Suites New Orleans Harvey/West Bank

The room was very dusty, and there is a general odor in the hotel. The mattresses need to be changed, the bathroom door didn't close, the pool wasn't heated, but more importantly, an item was stolen out of my room and later recovered in the maintenance office.

While this hotel is nowhere near NOLA and shouldnt even have NOLA in its name, it was still a nice place to stay. Tucked away at the end of street, it may be difficult to get in or out at rush hour times. The room was magnificently cold (63 degreees!) after stepping out to humid 100+ degree Louisiana. Unfortunately, the airvents are blowing directly on to the bed, so I had to turn AC off for the night. Breakfast was dissapointing, but thats to be expected at most midrange Marriott hotels. Starbucks wasnt far away. The room and some furniture looked rather dated, but its still doable to stay at this hotel.

Worse customer service ever! This hotel over sold their rooms... I booked a handicap accessible room for my 70+ year old mother who is in a wheelchair. Get to the hotel these people have sold the room and are trying to give her a regular room. Obviously, if she could bathe in a regular room that's what we would've booked! This hotel was not accommodating at all and had no sympathy or remorse for being money hungry! My elderly parents ended up having to drive back home 3 hours due to the hotel did not have the proper handicap access needed in order to stay. ACUTALLY THE HOTEL RESOLD THE HANDICAP ROOM EVEN THOUGH A CARD WAS ON FILE! I mean who is going to book a HANDICAP ROOM AND NOT REALLY NEED IT! Also, my cousin's hotel room was sold as well, they drove all the way to Gretna get to the hotel to find out they didn't have a room either. THIS HOTEL IS PURE GARBAGE AND DOES NOT DESERVE A DIME OF ANYONES HARD EARN MONEY! I will be calling corporate.

This is the first time I'm leaving a Marriott property before the end of my scheduled stay - in this case, after just one night of a booked five-night stay. Even this seasoned traveler doesn't always hit the mark. I decided to go for a Marriott points-redemption bargain when booking this TownePlace Suites a few miles outside New Orleans - and I got what I (didn't) pay for. The first room assigned to me (316) had a nonflushing toilet - which, of course, I only discovered after making full use of it. The hotel engineer wasn't forthcoming, so I dragged my travel kit and caboodle back to reception. Ms. Claudia was very nice and apologetic, and immediately gave me keys for the top-floor room (416), just above my old one. Well, it started out as an improvement, but little by little (and as I was unpacking and arranging my travel accoutrements), things made me go hmm: strong bug spray odor, nonworking power outlets, and - the pièces de résistance (see photo) - these lovely items left behind under the bathroom sink by a previous guest. I didn't look too closely as I gingerly put items into the plastic laundry bag, but I couldn't help but note some of the box's contents, including a blonde wig, cosmetics, and cleaning products. I left these by the linen room, next to the elevator, and let Ms. Claudia know. (I couldn't call her, as the phone in my second room was as inert as the wig in the box.) I left for dinner and gave Marriott's Bonvoy Elite squad a call to see whether they'd consider refunding some or even all of my points for the stay if I were to move tonight or tomorrow. They basically said, yes; go have a nice dinner, mull when you want to move, and we'll take care of it. I decided to spend tonight here and move to one of my favorite Nola hotels, the Q&C, tomorrow; and I let the squad know. They promptly returned 75% of my total points to my account. And as I'm a bit congested, I couldn't even smell the bug spray as I typed this. And at least the bed (one of two queens) is decently comfortable. But, as I mentioned in my review title, the hotel is having its its final way with me: the heat in the room doesn't work (the A/C does, but it's 50 degrees in Nola), and the room remained at a cool 65 all night. I'd suggest avoiding this property until some major improvements take place. There's some kind of a renovation project taking place on the ground floor, but it looks to be halted for the season.