Hotel Madison & Shenandoah Conference Ctr.

Very good place!! The service is really great!!

We stayed here as a family while visiting the JMU campus. The lobby of the hotel is very nice and there was live music. While we did not visit the bar-it was busy and looked nice. We also had the buffet breakfast which was good. The reason for the 3 stars was because our bathroom door did not close-it was barn style rolling door and the door itself was uneven and too close to the floor and it got stuck before it could get across the opening. We also were not told that you needed to request housekeeping-so our room was not tidied and no towels were provided. They should advise you when checking in that you need to proactively request housekeeping.

I enjoyed our stay. It was very quiet and clean, with the exception of dust. Our room was very dusty with a line layer on the lamp shades, lamp fixtures, and desk. When I fluffed our comforter, the dust floated onto my iPad screen....wow. Our room was on the 4th floor.

this was my second stay at this hotel. I rate both five stars. This hotel has all you want. Great rooms, great service, a good onsite restaurant, exercise and large conference facilities. It is located close to downtown and literally on the campus of Jame Madison University.

This was my second stay at the Hotel Madison and was disappointing. There was an elevator not working which delayed access to the room, and the room door wouldn’t work on the first few attempts. Noise from the fraternity across blasted music late in the night, the sink had food that bubbled up when the water ran (there is a garbage disposal) and the bed was past its prime with large springs poking up. For the amount of money paid, it’s disappointing there were so many things wrong.

Staff was friendly & our 1-bdrm suite was clean, comfortable, & larger than average. But the fare was over $200/night, parking was additional ($5/night), breakfast was additional, & the wifi was slow. We had two closets, one hanger in each. And it was noisy at night, altho to be fair the hotel was full. We were on an upper floor, so the noise wasn't from the bar in the lobby. When we first arrived & tried to ck in early, offering to return when our room was ready, the front desk receptionist told us the computer system wouldn't allow it, nor could she call us. We'd have to call the hotel. We called later & were allowed to ck in almost an hour early w/o charge. On checkout, I went downstairs for a luggage trolley & asked for our final receipt. Again, the computer system wouldn't allow the receipt to be printed until we were entirely out of the room. Another odd thing: Our suite had a large empty space on one wall with some marked-up paint. That was where a desk used to be. No desk? When I inquired, I was told management had removed the desks from all the suites. Little annoyances. But very good location for JMU. Advice: Lots of hotels in Harrisonburg. Check & compare.

My wife and I stayed for one night and this was our first visit to Hotel Madison. The hotel is nicely appointed with appropriate decor and amenities one would reasonably expect for the room rate. Check in seemed chaotic with the front desk appearing overwhelmed. We were given our room key but no further instructions about where elevators were, what floor we were on, or any other amenities of the hotel. In their defense, it appeared there were a couple of large wedding parties checking in and the front desk acknowledged as much to the logistic challenges of handling a large influx of guests at one time. The room was up to our expectations; it was clean with linens and furnishings in place, comfortable room temperature, and a generous allotment of towels. Our issue is the hotel’s lack of adequate “insulation” from noise emanating from surrounding rooms and guests in hallways. You could easily here sounds from the neighboring room, especially the guests who left their TV on. In addition, the wedding party that had checked in came back around 1:30am and were obnoxiously loud. The commotion was of such a nature that we were at the point of getting up to address the situation, but mercifully they went into their rooms to retire. Not sure what the hotel can do to address the situation, but something needs to be done to provide a more quality stay because it affords very little privacy. To that end, we will think twice about booking future stays. The location is great given our daughter is a freshman at JMU, but while location is important, we need to consider other variables that lend to a quality stay. Of final note, upon checkout, the front desk did not inquire about our stay, did not thank us for our patronage, nor invite us back. We are not the type of people who need this level of engagement; I mention it not because we were upset by the inattentive behavior, but hopefully as a coaching moment should someone from the hotel read this review.

You had me at the lobby! Friendliest service, cozy fire place, great lounging space, and a bar! Rooms are neat and spacious. Recommend getting a room with a view of the mountains. We stayed for the annual Madison hotel Wine Weekend. Will be back next year! Best place to stay in Harrisonburg.

We stayed in a one bedroom suite which was advertised for 4 adults. The pull out couch was horribly uncomfortable for two adults to sleep on. It also felt like there could/should be more furniture in the living space to sit. Room felt very empty and uninviting. The bathroom had what appeared to be blood stains on the wall and on the shower curtain. Also had 4 adults registered and 3 bath towels provided. Overall very disappointing experience.