Guest User
August 11, 2024
I am currently staying at the TownePlace Suites in Geneva, Ohio, and I am deeply disappointed and frustrated by the complete lack of support from the hotel staff. When I checked in three nights ago, I specifically informed the front desk that I might need to extend my stay due to a power outage at my home. I was reassured that this would not be a problem, and I relied on that promise. Now, with my checkout time approaching, I’ve been told that the hotel is fully booked and that there’s nothing they can do to extend my stay. I’m here with a 10-year-old and an infant, without transportation, and with no power at home. Despite explaining my dire situation, the front desk staff coldly refused to help, leaving me to figure out what to do on my own. This is not the level of care I expected from Marriott. I trusted this brand to stand by their word, especially in an emergency, but instead, My Family has been abandoned when I needed help the most. I’m still holding out for a last-minute resolution, but this experience has seriously shaken my trust in Marriott. If you’re looking for a hotel that will support you in a crisis, I strongly suggest you look ELSEWHERE.