Fairfield Inn & Suites Hardeeville I-95 North

This hotel is conveniently located on I95 near the Georgia border. The hotel is fairly new and has a few restaurants within walking distance. We had great service at check-in and check out. Our room was clean. Overall we had a great experience.

This was a quick overnight stop on our way to FL and we were very pleased. Everything was clean & comfortable, along with friendly staff and a good breakfast. We had a pool-view room and really wanted to swim but unfortunately there were thunderstorms so we couldn’t. The pool looked great! The area around this hotel (and others nearby) is a tad on the seedy side but if you stay close, it’s fine.

Very nice hotel with clean rooms and welcoming staff. Breakfast was good with hot items like eggs bacon and potatoes. Quick and easy. Only issue we had was the weak shower pressure. I'm a Marriott member and usually stay at many types of marriott hotels so this was unusual. They need to fix the pressure.

The hotel is fine. My complaint is with management. I did make a mistake of making a booking error and booking a week later than when I intended to stay. I found out upon checking in. During this time I paid the current rate (which was $73 more than the rate I pre-paid). I was told I couldn't get a refund for the original date I booked, but was given the manager's number to speak with, as they have discretionary power to provide refunds under certain circumstances (booking errors being one). When I called, I asked for the manager. I was asked who I was and what the call was about. I explained the situation. After being put on hold, the same lady came back, not the manager - I was told "sorry, we can't provide a refund as it was pre-paid". At minimum I expected to at least hear the manager explain to me why, but I wasn't given the common courtesy. I'm a Bonvoy Gold member. I know I won't stay at this hotel in the future.