Best Western Plus Ullesthorpe Court Hotel Golf Club

Outdated room wasn’t executive as expected no mention of height restriction parking food prices ridiculous

I recently stayed at the Best Western Plus Ullesthorpe Court Hotel & Golf Club and was genuinely appalled by the experience, especially considering its 4-star rating. I had expected a comfortable, clean, and well-maintained room, but what I encountered was far from it and honestly unacceptable. The room had a strong, unpleasant odour that hit us the moment we walked in, making it impossible to feel comfortable or relaxed. The lack of cleanliness was shocking: from the floors to the surfaces, it seemed as though basic cleaning and maintenance had been disregarded altogether. The condition of the room was so uncomfortable that we felt compelled to check out before midnight, unwilling to spend the night in such unpleasant surroundings. For a hotel claiming a 4-star status, this lack of attention to cleanliness and guest comfort is beyond disappointing; it’s downright alarming. Management should urgently reassess their standards if they intend to uphold their rating and attract discerning guests. I, for one, will not be returning, and I strongly advise anyone seeking a quality stay to look elsewhere.

Spent 3 nights here a couple of weeks ago as part of a group of 20. Checked in online before arrival, so just had to get key card at reception. Single room at the back with views over golf course, clean and spacious. Pleasant staff throughout, and had breakfast and dinner there, which were to a good standard. Countryside setting meant it was very quiet, which enhanced the stay. Could recommend.

TOWEL RAIL WAS FILTHY, NO HOUSE KEEPING MAIDS DO NOT EVEN GO IN ROOM TO EMPTY BINS, WINDOW THAT OPENS HAD BIG GAP AT BOTTOM WHEN CLOSED, BED UNCOMFORTABLE AND this was not a good weekend we have used this hotel about 4 times now as we visit friends that live near by and wife did not enjoy it,

This is a lovely hotel and ultimately it is the staff which make it the best experience. Everyone is sincere and lovely in going the extra mile. Yes it’s a little dated but rooms are clean and comfortable, breakfast is great. We frequently stay here as our preferred choice.

Perfect venue for the event, conference facilities for AGM and an event room for formal dinner, with space for a disco after it. Location was perfect for attendee all over UK to attend too. Rooms were comfortable. Ate well and slept well. Thank you.

The place, overall, is just average. The facilities and the property itself are overdue for a serious overhaul. It clearly needs updating in many areas, though it’s still somewhat manageable. However, what really left me disappointed was the management. They were shockingly rude and disrespectful. The way they spoke to me, as a guest, was appalling. When I reported that my room had no electricity, the manager's attitude was dismissive, showing no concern or care whatsoever. It was disheartening, to say the least. Unfortunately, because of how I was treated, I wouldn’t stay here again. It’s a hard lesson learned.

Good for golf breaks. I took a group of women golfers for 2 games of golf dinner bed and breakfast. Good golf course. The rooms were comfortable and clean, the food was fresh, tasty and there was plenty of it! The staff were fantastic, helpful, friendly and polite from the pros shop, bar, hotel and dining room. Would recommend

A group of us, senior golfers had 2 rounds of golf with dinner bed and breakfast . I cannot fault anything, an amazing deal. The golf course was in great condition, Steve the starter/marshall made us most welcome at the first tee, with hints about the course. All of the pro shop and hotel staff were excellent and helpful. The rooms were well equipped and the catering was spot on! With only one night stay it was not possible to partake of all the leisure facilities. We did, however, manage some VERY entertaining snooker! Ronnie has nothing to worry about! With everything considered, we will be back again.