With a stay at Somerset West Point Hanoi in Hanoi (Tay Ho), you'll be within a 10-minute drive of Hoan Kiem Lake and Syrena Shopping Center. This 4-star aparthotel is 2.8 mi (4.6 km) from O Quan Chuong Gate and 3.9 mi (6.3 km) from Hanoi Opera House.
Enjoy a range of recreational amenities, including an outdoor pool, a sauna, and a 24-hour fitness center. Additional features at this aparthotel include complimentary wireless Internet access and concierge services. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Grab a bite to eat at one of the aparthotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 9:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 284 guestrooms, featuring kitchens with refrigerators and stovetops. Wired and wireless Internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2021.10.01
My wife and I were fortunate enough to stay at the Somerset Westpoint for about 3 months in 2021, waiting for the permanent house we had found to be available for us to move in with all our furniture. We got a furnished 2-bedroom apartment on a high floor, with an amazing view overlooking West Lake. Beautiful place, modern and stylish, all the furniture and appliances were just in perfect condition. The outdoor swimming pool (probably around 25m long) is wonderful and never crowded so you can actually swim for your daily exercise if that is part of your routine. They also have a great gym and a virtual golf practice that seems to be state of the art technology (but we never used it). So the place itself is amazing, modern and charming, pristine clean, and greatly located in Tay Ho. But even more outstanding maybe is how nice everyone has been there with us during our stay. From the housekeeping to the front desk staff and the management, everyone has just been wonderful to us (and I am not saying that just because we got a totally unexpected special chocolate treat on Bastille Day – we are French…) Impossible to mention everybody here but we would like to give special mentions to the ones that we remember the name of and that we had a special relationship with: our dedicated and meticulous housekeeper, Hoang Diu, who took such good care of our home during these three months; Kylie Quynh who was able to locate for us the manufacturer of some of the furniture at Somerset that we wanted to get for ourselves, Mr Mitchell, always so nice and pleasant, and of course Miss Minna, always smiling, who made me feel at home with her great French speaking abilities and who gave us as a souvenir an orchid from her garden that is now in ours. Also, I would like to mention someone that we have never met in person but that we exchanged a lot on WhatsApp with, Miss Doan Thanh Huyen, customer representative, who helped us with the logistic of moving in and out, and who has proven herself to be an amazing incarnation of “customer satisfaction first”. We have travelled a lot, in many different countries, and I have to say that this place really stands out. Big thanks to all the team for making us feel so comfortable and wishing you all the success that you deserve!
With a stay at InterContinental Hanoi Landmark72, an IHG Hotel in Hanoi (Nam Từ Liêm), you'll be steps from Keangnam Landmark Tower 72 and a 3-minute drive from Indochina Plaza Ha Noi. This 5-star hotel is 1.4 mi (2.2 km) from Vietnam National Convention Center and 2 mi (3.3 km) from My Dinh National Stadium.
Enjoy a range of recreational amenities, including a health club, an outdoor pool, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and a hair salon.
Enjoy international cuisine at 3 Spoons, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Hanoi? This hotel has facilities measuring 30785 square feet (2860 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 359 individually decorated guestrooms, featuring iPod docking stations and minibars. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless Internet access is available. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
AAmsal Lakhani2024.05.02
Absolutely amazing experience! The hotel is in a sky scraper from where you can see all of Hanoi. I was there during the ***** new year celebrations and one of the best locations to view the firworks was the hotel's lobby and restraunt. The hotel also organized lion dance for ***** new year.
The breakfast is also really good with loads and loads of cuisine options. Also try the pecan pie at the cafe, it is absolutely delicious.
The best part however is the hospitality team. Kudos to them for making me and my girlfriend feel fully taken care of. Their attention to detail to each guest's plans is immaculate. It was ***** new year night and we could not find a grab as there were none available and we had a train to catch. The staff knew where we were headed as they also helped us book. They had already ordered a cab for us as we were getting late. The team made our stay delightful and I will definitely be back.
Giang Vo Convention Center | 14.43km from Sông Hồng Village
In the heart of Hanoi, Luxury Apartment at VinHomes Metropolis is within a 5-minute drive of West Lake and Ho Chi Minh Mausoleum. This apartment is 2.4 mi (3.9 km) from Hoa Lo Prison Museum and 2.8 mi (4.4 km) from St. Joseph's Cathedral of Hanoi.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including shopping on site and tour/ticket assistance.
Grab a bite from the grocery/convenience store serving guests of Luxury Apartment at VinHomes Metropolis.
Featured amenities include laundry facilities, ATM/banking services, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 70 air-conditioned rooms featuring kitchenettes with refrigerators and microwaves. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and rice cookers.
CCharlesErik2024.05.12
My stay at the two-bedroom unit in was fantastic.The apartment was spacious, clean, and well-equipped with modern amenities. The bedrooms were
comfortable, and the living area was cozy, perfect for relaxing after a day of exploring the city.
The location was convenient, with easy access to
nearby attractions,restaurants, and shopping centers. The building itself offered great facilities and 24/7 security, which added to the overall experience.
The staff was friendly and helpful, ensuring a smooth check-in and addressing any queries promptly. Overall, I had a pleasant and enjoyable stay and would highly recommend it to anyone visiting the area.
Outstanding
68 reviews
4.8/5
Price from
Rs 12,732
per night
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Giang Vo Convention Center | 15.05km from Sông Hồng Village
With a stay at Dolce by Wyndham Hanoi Golden Lake, you'll be centrally located in Hanoi, a 9-minute walk from Vincom Center Metropolis and 14 minutes by foot from Lotte Center Hanoi. This 5-star hotel is 1.5 mi (2.5 km) from Ho Chi Minh Mausoleum and 1.6 mi (2.6 km) from Ba Dinh Square.
Don't miss out on recreational opportunities including a health club and an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Modern European cuisine at F29 LOUNGE & RESTAURANT, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Local cuisine breakfasts are available daily from 6:00 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Hanoi? This hotel has 5813 square feet (540 square meters) of space consisting of a conference center and 6 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 342 air-conditioned rooms featuring minibars and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.
GGuest User2023.04.26
What a lovely hotel. We landed on our first day in Hanoi at this lovely property, just overlooking the lake. Its a nice, calm, quaint area with cafes and restaurants around. The rooms are spacious, best amongst all the other hotels that we stayed in.. The room, bathroom has a luxurious and Victorian kind of feel. The staff at the reception, entrance also at the breakfast restaurant were very helpful. The breakfast is also very nice, lot of variety.. thoughtful to have a little Indian food counter for breakfast. All in all we had a great stay. Thank You.
Giang Vo Convention Center | 15.2km from Sông Hồng Village
With a stay at Hanoi Hotel in Hanoi (Ba Dinh), you'll be within a 10-minute drive of Hoan Kiem Lake and Van Phuc Diplomatic Corps. This 4-star hotel is 2.7 mi (4.3 km) from O Quan Chuong Gate and 2.8 mi (4.4 km) from Hanoi Opera House.
Head straight for the casino, or wait for that lucky feeling while you enjoy one of the other recreational opportunities, such as a nightclub and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.
Enjoy Chinese cuisine at Golden Dragon Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Make yourself at home in one of the 218 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
SSammielee2023.09.22
One of the best security I have seen! Even the frontdesk knows me by name! They have a good range of variety of food for the free breakfast! I was given lake view and high floor! Best hotel in Hanoi! Highly recommended! Definitely a must-go hotel!
Wilque Hotel is centrally located in Hanoi, a 3-minute walk from West Lake and 13 minutes by foot from Dong Xuan Market. This hotel is 0.9 mi (1.4 km) from Ho Chi Minh Mausoleum and 1 mi (1.5 km) from Quan Chuong Gate.
Make use of convenient amenities such as complimentary wireless internet access, a communal living room, and discounted use of a nearby fitness facility.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and microwave in a common area. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 38 air-conditioned rooms featuring flat-screen televisions. Your memory foam bed comes with Egyptian cotton sheets. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
GGuest User2024.11.11
The hotel is close to Hoan Kiem Lake and the Cathedral, and the surrounding transportation is very convenient.
The hotel is very new, the hardware facilities are also great, and the key point is that the service at the front desk is very enthusiastic. We bought a data card but couldn't make calls. The beautiful lady Nguyen Dieu Ly at the front desk has been enthusiastic to help us make phone reservations for restaurants, spas and car services, and also gave us the hotel's souvenir essential oil soap, which is really cost-effective.
Hồ Hoàn Kiếm Area | 17.08km from Sông Hồng Village
In the heart of Hanoi, Mövenpick Hotel Hanoi is within a 5-minute drive of St. Joseph's Cathedral of Hanoi and Hanoi Opera House. This 5-star hotel is 0.9 mi (1.5 km) from Hoan Kiem Lake and 1.1 mi (1.7 km) from Ho Chi Minh Mausoleum.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a steam room and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Grab a bite at Cabana, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to 9 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 4 meeting rooms available for events. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 155 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2024.03.03
Nice deco all around the hotel! Room is very spacious and quiet! Many coffee shops and restaurants around. Happening area!
Hồ Hoàn Kiếm Area | 17.18km from Sông Hồng Village
A stay at Somerset Grand Hanoi places you in the heart of Hanoi, within a 15-minute walk of Hoan Kiem Lake and Hoa Lo Prison Museum. This 4.5-star aparthotel is 0.8 mi (1.4 km) from Hanoi Opera House and 1.2 mi (2 km) from O Quan Chuong Gate.
Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and an outdoor tennis court. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at one of the aparthotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 9 AM for a fee.
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this aparthotel consist of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Make yourself at home in one of the 185 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and ovens. Rooms have private balconies. Wired and wireless Internet access is complimentary, and LCD televisions with cable programming provide entertainment. Conveniences include phones, as well as safes and desks.
AAlfYY2024.03.07
The hotel may be old but most importantly, the rooms are spacious, and it feels like home. And clean. Cleanliness is very important to me.
The rooms are ”huge”! I love this 80+sqm size, so nice to have large rooms once & for all !! And toilets are clean & huge!
Location is excellent, it's about 10 mins to the Old Quarters but the location around the hotel is good - some nice restaurants & generally much better than staying in the old quarter area which can be hap hazard.
Hồ Hoàn Kiếm Area | 17.45km from Sông Hồng Village
Splendid Premium Hotel has a garden, terrace, a restaurant and bar in Hanoi. This 4-star hotel offers room service, a 24-hour front desk and free WiFi. Guests can enjoy city views. The hotel will provide guests with air-conditioned rooms offering a desk, a kettle, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At Splendid Premium Hotel the rooms come with bed linen and towels. Guests at the accommodation can enjoy a buffet breakfast.
JJoshy2024.10.25
This hotel is still not complete. A lot of construction still on-going. The first room we checked-in was not finished. Even the blinds/curtains on the glass wall between bedroom and bathroom was missing. Totally disappointing! But, I would give full marks to the manager and the front office team. They were very courteous, and helpful. They facilitate an early checkin without even asking! They were personally checking and helping with every small details of our stay, travel itinerary, tour bookings, food, etc. They were very cooperative and more than willing to offer complimentary cabs and drinks when we let them know about the disappointments around the room quality and facilities. To summarise, what was started off as a bad experience was turned into an memorable stay by a highly professional, friendly team!!
A stay at Capella Hanoi places you in the heart of Hanoi, within a 15-minute walk of Hoan Kiem Lake and Ly Thai To Park. This 5-star hotel is 0.3 mi (0.6 km) from Hanoi Opera House and 1 mi (1.5 km) from O Quan Chuong Gate.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this Art Deco hotel include complimentary wireless Internet access and concierge services.
Satisfy your appetite for lunch or dinner at Backstage, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 6:30 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Limited parking is available onsite.
Make yourself at home in one of the 47 individually decorated guestrooms, featuring iPads and iPod docking stations. Your bed comes with down comforters and Egyptian cotton sheets. 65-inch LED televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms feature separate bathtubs and showers with rainfall showerheads and designer toiletries.
YYangxiaozuanfeng2024.02.15
There are a total of forty-seven hotel rooms. Designer Bill Bensley has integrated opera elements into every detail of the hotel. The corner of the performance area on the first floor separates the open bar from the stage, and the backstage is an all-day restaurant. The dazzling grid ceiling and opera stage scenery, rehearsal stage, dressing room, retro dresses, and dozens of old objects from the French colonial period are all available. Each floor has its own theme of artists, designers, musicians, etc., and even each room has masters of corresponding themes and dramatic scenes of different styles. Overall, it is a medium-sized hotel. It is stunning at first glance. The service details are in line with the price. The selection of spare parts is also in large bottles, which is quite satisfactory. The non-alcoholic mini bar is free and refilled every day. The living room has free afternoon tea, free wine of all kinds in the evening, and all-inclusive snacks. It is worth it from a cost-effective perspective. The surrounding area is an absolutely rich area with various luxury shops. There is a night-time ceremony in the evening. After turning down the bed, It comes with an eye mask and a small gift, and the data cable will be buckled with a leather buckle for you, and the small details are still full.
Capella Hanoi's glorious Koki Japanese food on the B1 floor this year received 1 star. It has only 14 seats and offers a set similar to Omekase. The price is relatively expensive (basic evening set is 5,500,000/person and 8,500,000/person). Reservations can be made by email in advance on February 14 Dinner arrived at 6:30 and it was almost full. The menu is fixed and there are not many choices, but the products are very good.
The basic set meal we chose, the first is two kinds of clam teppanyaki, the second is the sea shrimp teppanyaki with vanilla sauce, the third is the signature Yaeyama beef, the beef nose certification is really speechless, the fourth is 20 minutes to make Koki's signature garlic chicken fried rice, and the final dessert was eaten in the lounge next to it. It was a combination of matcha ice cream daifuku and Japanese hot donuts. In the end, we collected RMB 20 million for champagne and drinking water alone. Thanks to the Japanese uncle chef, he was really handsome.
Breakfast at Capella Hanoi is the all-day dining restaurant Backstage next to the lobby bar on the first floor.
The Backstage restaurant restores the elements of the opera house to the greatest extent, creating a transparent and gorgeous golden hall, decorated with opera costumes, the flowers are yellow phalaenopsis, and the menu is “Diva’s menu”.
Breakfast at Capella never disappoints, almost all are a la carte, and the a la carte menu is simply dazzling. The first page is the Vietnamese specialty Pho, which was rated as the top three Pho food in Hanoi by our guide. There are other traditional delicacies such as baguette sandwiches. In terms of Western style, the breakfast includes fresh oysters imported from France and smoked salmon waffles, which are full of sincerity. The various eggs, especially the eggs Benedict, are superbly made, and the crepes and waffles are also delicious.
The chef is well-known in Vietnam. He can already eat very nice food in the hotel without leaving home. This trip has been very satisfying.
Perfect
48 reviews
4.9/5
Price from
Rs 154,887
per night
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No.8
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Latest Reviews for Hanoi hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.7/5
Outstanding
GGuest UserFirst, the location was amazing. It was located right in the heart of the Old Quarter. We had an 18 hour layover in Hanoi and this allowed us to maximize our short time here. We got to experience the culture of Vietnam in an incredible way. Second, our host, Huong Nguyen, was the best. She helped coordinate a private car from the airport to the hotel and gave us a full itinerary of places to eat and visit to maximize our short stay. She was exceptional at her job and she became our very first friend in Vietnam. Huong, thank you for all that you did for us. I hope to see you again soon. Third, the spa here was one of the best spa experiences I’ve ever had. Not only was it very affordable, but the experience was truly world class. If you stay at La Siesta, I highly recommend that you take advantage of La Spa, a high end spa experience that you won’t want to miss out on. We will definitely be visiting here again in our next trip to Vietnam :)
GGuest UserWe loved staying at this hotel. The staff were outstanding, very obliging and helpful. The king size bed and pillows very comfortable. Great shower and the air conditioning worked wonderfully well. Well situated in the old quarter and so easy to walk to the lake, restaurants, coffee shops and Beer Street. Great rooftop bar and the Red Bean restaurant on thr ground floor very good for breakfast, lunch or dinner. We stayed here overall 8 nights in total.
GGuest UserHanoi is a great destination for anyone interested in far East. Its history, beautiful nature, and wonderful people offer travelers a wonderful experience. Our hotel made the experience far more enjoyable and memorable. La Siesta is in a great location to get a good sense of daily life in Hanoi. I suggest getting a room with balcony if you can. The breakfast is elaborate with many options to choose from and rooms are quite clean. There is also a good size heated pool though I would have liked it a bit warmer. But the best part of our stay at the hotel, was the staff. Everyone was so welcoming and greeted us with a smile every time. If we needed to find a place to see, they would take time to look and share their suggestion. For us, with no prepackaged travel plan, this was great. They arranged some of the activities for us and they all turned out great. The food tour is a must with a knowledgeable tour guide. The hotel arranged the entire thing. I would certainly go back.
GGuest UserHotel location is excellent if u are a partier, beer street is just a stone away. Room cleanliness is still acceptable but dining area is not. Maybe staff at dining area is not enough. Staffs are friendly and helpful however during the check out process, we were asked to wait for more than 30 minutes as they are checking the room which was absolutely not acceptable.
Ps: we went to ask how long it going take.
DDr AnupamGreetings, here are some key features of the hotel, hope you find it useful:
1. Location: Situated in the Ba Dinh district, it’s close to several embassies, Thu Le Zoo, and West Lake. The area is somewhat removed from the main tourist areas, offering a noisy stay but still accessible by taxi or ”Grab.”
2. Rooms and Amenities: The hotel offers a range of rooms, including family suites and apartments with kitchenettes. Rooms are equipped with modern conveniences like flat-screen TVs, minibars, and free Wi-Fi. The room I've stayed offers an exciting city view, which I would highly recommend.
3. Facilities: Guests can enjoy a Japanese-style bathhouse, a thermal-water swimming pool, a fitness center, and a spa offering beauty treatments and massages. The hotel also has a restaurant serving Vietnamese and Japanese cuisine.
4. Service: The staff is frequently praised for their helpfulness and proficiency in multiple languages, including English, Japanese, and Chinese. The housekeeping service is noted for its thoroughness and attentiveness, although they were not able to understand basic English word and it becomes little difficult at times.
5. Breakfast: The breakfast buffet receives positive feedback for its variety and quality, including local dishes like pho.
Pros:
• Good value for money.
• Excellent breakfast options.
• Clean and well-maintained facilities.
• Friendly and helpful staff.
Cons:
• Little far from major tourist attractions, but close to Lake and church.
• The street outside can be busy and noisy, which might be a drawback for those sensitive to street noise.
Overall, Super Hotel Candle is a solid choice for both business and leisure travelers looking for comfortable accommodation with good facilities in a quieter part of Hanoi.
AAnonymous UserBe careful when asking the staff to arrange an airport taxi!
300,000 VND wasted.
I used the Grab app during my trip to Vietnam, and I was thinking of using the app to arrange a taxi to the airport when I returned home, but the staff said I would arrange it and wouldn't listen (half forcibly). So, well, it's a hotel, so I thought I wouldn't be ripped off, so I made a request.
When I entered Vietnam, it was about 400,000 VND from the airport to the hotel by Grab, but the staff agreed to arrange for 300,000 VND, and I paid the fee the day before check-out.
I wanted to keep proof of payment, so I asked for a receipt and was given it. (In the end, it didn't help at all.)
I checked out the next morning, but the staff who paid the taxi fare the day before was asleep and was absent, so I was dealt with by another part-timer who was sleeping on the sofa in the lobby.
I'm sleepy, but I'm quite suitable (I didn't even ask if I don't return the room key from here), and at the taxi meeting place that I had reserved the day before, I was told something I didn't understand in Vietnamese, and I gave instructions with my fingertips. I was in a situation where I didn't know which one to take while the taxis were stopped.
When I tried to check with the young man again, he was nowhere to be found. . .
In the end, I ended up taking a different taxi and ended up paying 400,000 VMD to the driver separately.
I don't expect Japanese level response, but I have to say that the taxi response this time is too appropriate.
I sent an email about this, but never got a reply.
Hotel facilities and cleanliness are reasonable for the price.
(There are some stains on the sheets and a little black mold in the bathtub, but I think it's not a problem if you're not a fastidious person.)
The location is good for walking around the old town.
This kind of thing happened just before returning to Japan, and it feels like something.
GGuest UserPros: The staff was extremely kind and accommodating and willing to help with any and everything if mentioned to them. It’s a fab location with Hoan Kiem lake well within walking distance, yet not right in the middle of the hectic old quarter so it’s possible to get a good night’s sleep (our room didn’t have a window, so unsure if this is true for rooms with window). Beds were changed every day and also clean towels daily however other amenities like toilet paper, shampoo, bodywash etc weren’t topped up during our stay. Cons: We arrived after the advertised check in time and our room wasn’t ready which wasn’t ideal after 17 hours of flights, however also understandable that sometimes other guests check out late. I think because of this they rushed to get the room ready which meant it wasn’t completely clean e.g hair on the floor, fingerprints on the mirrors/glass. Our TV didn’t work, the wifi was very slow during our stay, and the shower ran cold for the first 2 days which to be fair was fine considering how hot it was. Booking.com still states that breakfast is available here but nothing was mentioned to us about breakfast, and it’s worth noting that the photos used by the property definitely aren’t accurate. The property is nice, but not like the photos. Our room was windowless which I cant remember whether this was mentioned when booking. We didn’t complain as we 1) were very tired from the travelling, and 2) felt that it was a case of you get what you pay for (budget room/hotel). However I felt considering the high score the property has on booking.com and on here, it was important to leave a more accurate image of the property. Overall I would recommend for budget travellers, but keep in mind that you get what you pay for
AAlan BornHANOI
The location of this apartment is the biggest advantage. It is a 5-minute walk from the 86 bus stop (from/to the airport). Also, it takes 5-10 min strolling to reach the Old Quarter and Dong Xuan market. Plus, 20-25 min walking will bring you to the Ho Chi Ming mausoleum. Everything far would require a taxi or a scooter via the ‘Grab’ app.
Generally, this apt has a solid ‘3’ out of ‘5’. Everything you needed was there: a full-size kitchen, a microwave, a two-section fridge, a washing machine, a fan, an AC, a TV, a kettle, a cooking stove, all utensils and plates. The bathroom, a sink and a loo are clean, a hairdryer works well. You could even have a full foamy real bath (I was too lazy to extra clean the bath, that’s just me. Extra precautions). The bed is fine, and the bed sheets were clean. Nothing to complain about.
Now, why it is ‘3’ (or maybe ‘3.5’). For this money per night, in other places, you’ll get a 20-24 sq.m. room. While this apt generously will host you with 60 sq.m. (I have to confess, it was the main reason I chose this place among the locations). This place feels really like a proper apartment. Pay attention, this is not a ‘Hotel’ but a ‘Home-stay’ or an ‘Apartment’. There is no Reception desk. Nobody will meet, greet, and assist you. You will be on your own with any questions you may have upon arrival. Moreover, the entrance to this apartment goes through… the sushi restaurant. Yep. Right through the tables with people eating. Plus, the instruction sent prior to my arrival with all digital codes to open the doors to get in/out looked more like a maze or a puzzle. Good news, from 10 am till 10 pm the front restaurant door is open and you won’t need to worry (at least) about one of the ‘getting-in game’ challenges.
Al-in-all, with all instructions provided by Trip.com and the owner, I managed to check in smoothly, had a nice Hanoi vacation and didn’t mind some hiccups with local neighbours downstairs getting up early and starting cooking their breakfast)))
Good luck with your trip!
GGuest UserThe service was so good,
The lady and her family treat the clients so well. The husband even helps to take people to the airport.
The bed is so clean, and the washroom is equipped with everything in it.
By the way, sitting at the receptionist, I saw how they treated the other client, that's what we call customer service.
GGuest UserI really liked the location of this place in how it is near a lot of food, fruit, and vegetable stands. I also liked how it is near a lot of mini stores where I can go pick up things that I need. Owner is very nice and loans me things that I needed. She is very respectful to me calling me sir. Hotel maid was very friendly to be around. I like how there was a portable convection stove for me to cook things with. I like how there were silverware, chopsticks, and dishes that I can use to eat my food with. Very good deal to use the washer where it only costs 20,000 dong for the first time and free for additional uses. I liked how it was near that big Winmart grocery store.
Hotel room was very clean. I liked how it had this small space where I can hang my clothes up to dry which was perfect because it was directly underneath the air conditioning unit of the room upstairs where it gives off the heat which dries it faster. Hotel always has a fresh clean set of towels available whenever I need it. Hotel always has toilet paper available whenever I need it.
The only thing that I didn't like was that now and then, there are spiders, where I had to kill 2 of them. I also had to deal with a big spider on my last day. I am somebody that has a fear of spiders.
I might comeback to this hotel in August, September, or beginning of next year when I comeback towards Hanoi in Vietnam and the situation fits for me.
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