Guest User
September 10, 2024
Few positive points for this hotel! A hotel located near Hoan Kiem Lake, on Cau Go Street. The staff of this hotel, which changes regularly, does not speak English, so it is difficult to communicate. Despite the language barrier, the staff could be more interested in customer expectations. Emails sent to the hotel do not receive a response. You have to insist to get a message. The only positive point of this stay is the room on the 1st floor, overlooking the street, which is spacious, comfortable, well-appointed. The cleaning leaves something to be desired, especially in the bathroom. For example, the shower hose must not have been cleaned since it was installed! The breakfast, included in the price, is far from satisfactory. It is not plentiful. Despite all the fruit available from the vendors, over a stay of 21 nights, only bananas were offered, with bread, the bottoms of jam jars, butter, yogurts. It is better to stay in another hotel in the same area, where the services offered are better, including a generous and varied breakfast buffet, for a lower price.
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