Top rated hotels in Hanoi

Fraser Residence Hanoi
4.6/5239 Reviews
My husband and I were visiting Vietnam for our 20th anniversary celebration. I would agree with previous reviews about the spotlessness of the facilities and professionalism of the staff. Special thanks to Quan who helped us secure a cab on credit because we ran out of VND on the last day of our stay when no banks were open and every single ATM in the area was somehow “out of order”. He even ran over to the local convenience store to help my husband with the ATM (to no avail). Nam also helped us execute all our requests with incredible kindness. Lung added a personal touch by giving us insight on the tourism industry in Vietnam in general. One day at breakfast, the cook came to us and asked for feedback. This was after personally offering us cappuccinos and lattes from the kitchen. The buffet was fresh with a good selection of Asian and Western choices. All staff went out of their way to serve with a smile. When we sat in the lobby for hours waiting for our late night flight, Quan and Lung both offered us the continued use of their gym, pool, lounge, coffee station and even massage chairs. I would also agree with the comment about the lack of restaurants in the area that are well-equipped to serve tourists. We had some difficulty one night at a local restaurant that all the hotel staff mentioned was a “very good local restaurant”. I was very excited to mingle with the locals but quickly realized that I needed to curb my expectations. Without giving too much detail, I will only say that the area is still growing and adjusting to the needs of tourists. I have no doubt that the wonderful hospitality offered at Fraser will have a wide influence in the surrounding areas. I would suggest to management that Fraser Residence should develop partnerships with local restaurants so that visitors will feel more welcome eating in these existing establishments. Then providing visitors with a list of restaurant recommendations within walking distance would be very helpful. Food is a very important part of a vacation, and unfortunately, that was one point of challenge for us. Thank you to all the staff at Fraser for making our stay as pleasant as possible.

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