Conveniently positioned close to the National Sports Complex and National Convention Center, Sheraton Hanoi West offers an extensive collection of guest rooms, suites and residences, exceptional business and leisure facilities, and lush tropical greenery in the heart of the hotel, creating a comforting environment to relax, revive, and connect. Sheraton Hanoi West features 390 modern guest rooms and suites, as well as 130 spacious residences, creating intuitive options for every type of stay, from leisure breaks to extended corporate trips. Bright interiors, stylish essentials, and floor-to-ceiling windows are complemented by soft finishes and light wood tones to enable transformative journeys. Situated in a quieter part of the city, Sheraton Hanoi West is just a 30-minute drive from Hanoi’s Noi Bai International Airport, ideal for travellers seeking a convenient and highly accessible place to stay.
2024.10.20
We stayed at the Sheraton Hanoi West for six days with our family, and it was a fantastic experience. The hotel’s location and condition were great, but what really made our stay special was the friendly and attentive staff. The food was amazing, especially at the Club Lounge and lobby restaurant, where the staff were exceptionally welcoming. Our child loved it so much, they kept asking to eat at the hotel for every meal! We also had a lot of fun at the pool. Even though it was small, we had it all to ourselves, which made it perfect. The spa was incredible too—definitely one of the highlights of our stay. We would love to stay here again on our next visit to Hanoi. Thank you for making our trip so memorable!
With a stay at the hotel, you'll be within a 15-minute drive of Hoan Kiem Lake and Indochina Plaza Ha Noi. This hotel is 6.2 mi (9.9 km) from O Quan Chuong Gate and 2.1 mi (3.4 km) from My Dinh National Stadium.
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access and concierge services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Hanoi? This hotel has facilities measuring 6437 square feet (598 square meters), including conference space.
Make yourself at home in one of the 196 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2023.02.27
Had a great time here with my family, our first trip to Hanoi. Hotel was clean and comfortable. Breakfast buffet war a big plus as part of our stay, excellent quality and food. Employees were very hospitable and professional. One stood out was Dung Le( I think that's his full name). His level of attentiveness and attention to detail was way above and beyond expectations since we have young kids that need extra help with luggage. He gave great suggestions to local palces to visit as well, seems to have great knowledge and experience in the industry. A small negative for the kids was a cold swimming pool though they swam in it anyway. Overall a great first hotel experience that sets the tone for our entire trip in HN.
With a stay at Novotel Suites Hanoi in Hanoi (Cau Giay), you'll be within a 5-minute drive of Indochina Plaza Ha Noi and Embassy of Japan. This 4-star hotel is 2.6 mi (4.1 km) from Vietnam National Convention Center and 2.7 mi (4.4 km) from My Dinh National Stadium.
Don't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch or dinner at Food Exchange, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and express check-out. Planning an event in Hanoi? This hotel has facilities measuring 1938 square feet (180 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 151 air-conditioned rooms featuring kitchenettes with refrigerators and microwaves. Wired and wireless Internet access is complimentary, and LCD televisions with cable programming provide entertainment. Conveniences include phones, as well as safes and desks.
GGuest User2023.09.20
Stayed here 2 nights in a Deluxe Room and I was amazed by the grand view to the city, and by the offered services. The room was super spacious with fully equipped kitchen and fridge. Breakfast was so nice and fresh. The light meal on the 17th floor in the late afternoon and evening was absolutely fantastic. My compliments to Lap, the manager of the 17th-floor restaurant (my apology if I wrongly remember his name), for his warm hospitality. Certainly the best of the best!
Excellent
121 reviews
4.5/5
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With a stay at Hillary Hanoi Hotel in Hanoi (Cau Giay), you'll be within a 10-minute drive of Hoan Kiem Lake and Vietnam National University. This hotel is 5.1 mi (8.1 km) from Hanoi Opera House and 5.4 mi (8.6 km) from O Quan Chuong Gate.
Don't miss out on recreational opportunities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 60 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and bidets. Conveniences include safes and electric kettles, and housekeeping is provided daily.
Llintraa1232020.07.16
I love this hotel. Fabulous and friendly staff. Bed was comfortable, room was spacious. The pool has a wonderful view. Hope to comeback here again. Best value, easy to access some place such as Lotte Center, Vincom and Keangnam landmark 😅😅
Set in Hanoi, 1.3 km from Vietnam Museum of Ethnology, 22Land Classic Suites offers accommodation with a fitness centre, free private parking, a garden and a terrace. This 3-star hotel offers a tour desk and luggage storage space. The accommodation features a 24-hour front desk, airport transfers, a concierge service and free WiFi. The hotel will provide guests with air-conditioned rooms offering a desk, a kettle, a fridge, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At 22Land Classic Suites all rooms have bed linen and towels. A buffet, continental or Full English/Irish breakfast can be enjoyed at the property. At the accommodation you will find a restaurant serving French, Vietnamese and Asian cuisine. Vegetarian and vegan options can also be requested. 22Land Classic Suites provides an ironing service, as well as business facilities like fax and photocopying. Vincom Center Nguyen Chi Thanh is 3.1 km from the hotel, while My Dinh Stadium is 4.8 km from the property. The nearest airport is Noi Bai International Airport, 24 km from 22Land Classic Suites.
KKim Kia Blue2024.08.13
Nice but small hotel. Situated about 20 minutes from the old quarter. There are a lot of restaurants close by and even a convenient store. The price includes breakfast and was very reasonable. Breakfast was buffet style and was good. Rooms are cleaned everyday. Front desk receptions were very nice and friendly. They spoke good amount of English. Check in was fast and easy. The hotel has a small gym and also a laundry service. My room ac didn’t feel cool enough but I was able to survive through it. And they allowed me an extra room key so I could keep it on when I leave the room. The small hallways were extremely hot.
I think the hotel should get newer towels. The ones in my room were old and some looked soiled. But overall not a bad hotel and away from the noisy city.
With a stay at InterContinental Hanoi Landmark72, an IHG Hotel in Hanoi (Nam Từ Liêm), you'll be steps from Keangnam Landmark Tower 72 and a 3-minute drive from Indochina Plaza Ha Noi. This 5-star hotel is 1.4 mi (2.2 km) from Vietnam National Convention Center and 2 mi (3.3 km) from My Dinh National Stadium.
Enjoy a range of recreational amenities, including a health club, an outdoor pool, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and a hair salon.
Enjoy international cuisine at 3 Spoons, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Hanoi? This hotel has facilities measuring 30785 square feet (2860 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 359 individually decorated guestrooms, featuring iPod docking stations and minibars. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless Internet access is available. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
TTuck Chuen2024.03.29
Lovely hotel with friendly and helpful staffs. The room are very clean comfortable. Good breakfast with variety of choices. Excellent service from the club lounge team especially Thao, Thuy and Anh. Overall have a wonderful experience at Intercontinental Landmark 72.
In the heart of Hanoi, Sen Grand Hotel & Spa managed by Sen Group is within a 5-minute drive of Museum of Ethnology and Lotte Center Hanoi. This hotel is 1.6 mi (2.5 km) from Vincom Center Metropolis and 1.7 mi (2.8 km) from West Lake.
Pamper yourself with onsite massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a spa tub, and a steam room. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 9:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 90 air-conditioned rooms featuring refrigerators and minibars. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2023.05.07
The Sen Grand Hotel is the perfect blend of affordability and luxury. As a luxurious yet budget-friendly hotel, Sen Grand consistently delivers superb value with high-end amenities you'd expect to find at a much pricier hotel. From the moment you step into the lavish lobby, you're transported to a space that feels indulgent yet accessible. The lobby features plush seating, ambient lighting, and contemporary decor that make you feel like a million bucks without breaking the bank. The executive room is a spacious suite featuring a comfortable king bed, desk, flat-screen TV, and free Wi-Fi to keep you connected. But the highlight has to be the large rooftop swimming pool, big hot tub in the room, fitness center, and restaurant on-site. You'll never want to leave! The pool is warm and inviting, perfect for swimming laps or lounging on a pool floatie. After a long day of exploring, the hot tub is the ultimate relaxation station for me with the maximum privacy I can enjoy. From the generous amenities and modern decor to the friendly staff,Sen Grand provides a level of comfort and quality that can't be beaten for the price. If you want luxury without the hefty price tag, Sen Grand is the obvious choice. You'll live your best life without breaking the bank at this affordable yet upscale hotel chain. With Sen Grand, five-star style and service are well within your reach.
With a stay at 22Land Residence Hotel & Spa in Hanoi (Cau Giay), you'll be within a 15-minute drive of Hoan Kiem Lake and the Museum of Ethnology. This spa hotel is 2.5 mi (4 km) from the Vietnam National Convention Center and 2.7 mi (4.3 km) from West Lake.
Take time to pamper yourself with a visit to the full-service spa. Additional features at this hotel include complimentary wireless Internet access and concierge services.
At 22Land Residence Hotel & Spa, enjoy a satisfying meal at the restaurant. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM, and free use of Swimming pool, gym, and Sauna
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free parking is available onsite.
Treat yourself to a stay in one of the 60 individually furnished guestrooms, featuring fireplaces. Complimentary wireless Internet access keeps you connected; cable programming is available for entertainment. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2023.02.09
I was amazed at the hotel. The room was beautiful and large, has a minibar, a nice tv and breakfast was served. The breakfast consisted of a normal Vietnamese breakfast including eggs, some sweets and fruits as well as, café, juices and water the hotel was very clean and the bathroom well stocked. The front desk was extraordinary. Very helpful in helping me find places to change money, including drawing me a map. I checked in for an extra night unaware my friends out of town had rented me a private car to drive me 150 kilometers north of Hanoi. I checked out thinking I had lost the money for the extra night. To my surprise they refunded me 3/4 of the price. The are is full of shops and restaurants, also within walking distance to attractions. I want to thank the front desk for their help. I will stay there upon my return south.
Experience an abundance of unparalleled facilities and features at 22Land Cosmos Hotel.Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Taxi, car hire and shuttle offerings at the hotel simplify arranging your excursions, explorations, and additional activities in Hanoi.Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements.Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the hotel's ticket service and tours. Traveling with minimal baggage is achievable at 22Land Cosmos Hotel, as the hotel's laundromat, dry cleaning service and laundry service ensures your garments stay fresh.Room amenities feature daily housekeeping, allowing you to unwind and make the most of your visit. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere.Smoking is limited to specified smoking zones. Each accommodation at 22Land Cosmos Hotel is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers blackout curtains and air conditioning for guest convenience and satisfaction. At 22Land Cosmos Hotel, uniquely crafted rooms provide various layout choices, featuring spaces equipped with separate living room and balcony or terrace.In select rooms, guests can enjoy a touch of amusement with the availability of television for their entertainment.Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, bottled water, instant coffee and instant tea at your disposal. Maintain your cleanliness and comfort using a hair dryer, toiletries, bathrobes and towels available in select guest...
YYong Mariano2025.01.03
Very reasonably priced for what you get with the room. Apartment style accommodation with a washing machine which is a ++. Hotel staff were very polite, nice and helpful. My only concern is the location, you’ll need to book a grab/taxi to get to the popular spots and sites. But overall worth it 🫶🏻
With a stay at JW Marriott Hotel Hanoi, you'll be centrally located in Hanoi, within a 15-minute drive of Hoan Kiem Lake and National Exhibition Construction Center. This 5-star hotel is 6.3 mi (10.1 km) from O Quan Chuong Gate and 6.3 mi (10.2 km) from Hanoi Opera House.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the shuttle (surcharge).
Enjoy French cuisine at French Grill By Jean-François Nulli, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 6:00 a.m. to 10:00 a.m and on weekends from 6:00 a.m to 10:30 a.m for a fee.
Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. This hotel has 17 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self-parking is available onsite.
Make yourself at home in one of the 450 air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wired Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
GGuest User2023.05.07
It was one of my best stays in these 10years. The property gives us laid-back feeling with lake view from huge windows. People nowadays prefer to build up many stories, but this property has 8 layers. This low layered building makes us feel more comfortable feeling. It reminded us we were nature being. From the first touch was great. The club lounge personnel did hard work to meet our request of the room that I had asked them in a last minute. Ms.Sunny, Ms.Thu welcomed us with big smiles and Ms.Tram Le who is a loyalty manager came out to greet us in very polite way. I was really impressed. She is a very thoughtful person that she gave us 120% comfortable feelings even after checking out. She allowed us staying club lounge and spa area until our departure to the airport. (My flight was mid night)!! Everyone was great and kind in the club lounge. Ms.Sua, Ms.Thoa and Mr. Linh Do. They are really kind well noticed. Food was good but most of them are Korean food. If there were more Vietnamese local food, it would be nicer. Our room was beautiful. We were assigned to a suite room with lake view. It was spacious. Interior was calm and cozy. Amazingly, every single person working this hotel is very professional. I know how hard to hire such high-quality service provider nowadays but all of them are on very high standard. Swimming pool and sauna area was very nice. It took off our tiredness in a day. There was huge jacuzzi, sauna and shower room. The swimming pool was warm heated, and we could swim even at nighttime without freezing. The people working there were also very attentive with warm attitude. There is a very local town just in front of the hotel. You just get into a small street inside. It is so much fun to take time to explore there. You will see the local people life there. There are so many small shops like barber, butcher, Vietnamese noodle house, fruits shop, laundry shop, sinh to stand etc. I would like to be back this hotel again. Everything was really nice. If you are thinking where to stay in Ha Noi, I am sure this hotel is the best choice. とても素敵なホテルでした。働いている人、部屋、雰囲気、プール、サウナ、ジム、朝食、クラブラウンジ。全てにおいて平均値が高かったです。 最近ベトナムでは高いビルが流行りでどんどんホテルも高層化していますが、このJWマリオットはあえての8階建て。直前にインターコンチネンタルホテルの69階に泊まってから来たのですが、この低層仕様がむしろ人間としてほっとする空間であることを痛感しました。また目の前が国際会議場で広々とした池が広がっているので、都市にありながらもリゾートっぽさも感じられ、リラックスできました。 部屋はジュニアスイートにアップグレードしていただき、朝食も本来ならばラウンジでとるはずだったのですが、JWカフェで食べてもいいよ、と仰っていただきました。 ステイを楽しんでほしいから!とチェックインを担当して下さった方が仰っていましたが、本当にその言葉通りすべてにおいて私たちのステイが良いものになるよう心配りを随所でしてくださいました。 ハノイの中心部からは離れていましたが、バイクを借りたので問題ありませんでした。バイクでバッチャンに行ったりオールドタウンに行ったり、西湖の周りを回ったりとかなり忙しく過ごしましたが、日中の街中の喧騒からホテルに帰ってきてリラックスできるギャップが私たちのスタイルには合っていました。 プールは温室温水で夜運動がてら泳ぐには丁度良かったです。サウナエリアも綺麗で、水風呂はありませんが氷の出る部屋(?)と巨大なジャグジー、シャワーの個室が4つとラウンジャー2つ。着替える場所も広く清潔でした。 クラブラウンジも営業時間が長く、プールサウナが22時までで、そのあと水分補給に立ち寄れるので便利でした。また子供の時間制限もなく良かったです。その代わりラウンジの雰囲気を保つため、スピーカーで電話をし始めた方にやんわり注意をしたり、トングを使わずに手でクッキーを取っている人にトングを使ってくださいね、とラウンジの方が優しく仰っているところにプロフェッショナルな姿勢を感じました。大人子供関係なく、きちんとマナーを守ってある程度の静かな雰囲気を保つためにホテルの方
Outstanding
211 reviews
4.7/5
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Top 20 Premium Hotels in Hanoi
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1
4.6/5
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Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Friendly owner""Great location"
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No.
2
4.6/5
286 review
InterContinental Hanoi Landmark72, an IHG Hotel
Hotel near Quan Nam Tu Liem, Hanoi
"Great stay!""Delicious breakfast"
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No.
3
4.7/5
195 review
The Oriental Jade Hotel
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Great location""Delicious breakfast"
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No.
4
4.4/5
280 review
InterContinental Hanoi Westlake, an IHG Hotel
Hotel near Quan Tay Ho, Hanoi
"Delicious breakfast""Great view"
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No.
5
4.3/5
67 review
Sheraton Hanoi Hotel
Hotel near Quan Tay Ho, Hanoi
"Friendly owner""Great stay!"
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4.6/5
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Hotel near Temple of Literature, Hanoi
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4.5/5
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Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Great stay!""Friendly owner"
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4.5/5
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Hotel near Quan Nam Tu Liem, Hanoi
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No.
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4.5/5
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4.6/5
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Hotel near Hồ Hoàn Kiếm Area, Hanoi
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No.
11
4.7/5
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La Siesta Classic Hang Thung
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"Great stay!""Friendly owner"
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No.
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4.5/5
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Movenpick Hotel Hanoi Centre
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Friendly owner""Great stay!"
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No.
13
4.5/5
162 review
Pan Pacific Hanoi
Hotel near Ba Dinh Square, Hanoi
"Great stay!""Friendly owner"
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No.
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4.6/5
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Somerset Grand Hanoi
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Convenient location""Great for families"
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No.
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4.6/5
239 review
Fraser Suites Hanoi
Hotel near Quan Tay Ho, Hanoi
"Near shopping area""Convenient for shopping"
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No.
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4.6/5
179 review
Le Chanvre Hanoi Hotel & Spa
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Delicious breakfast""Convenient location"
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No.
17
4.8/5
221 review
Anatole Hotel Hanoi
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Friendly owner""Delicious breakfast"
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No.
18
4.8/5
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CLASSYC Hotel
Hotel near Hồ Hoàn Kiếm Area, Hanoi
"Friendly owner""Great location"
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No.
19
4.7/5
221 review
Somerset West Point Hanoi
Hotel near Quan Tay Ho, Hanoi
"Delicious breakfast""Large rooms"
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No.
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4.4/5
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Wyndham Sky Lake Resort and Villas
Hotel near Huyen Chuong My, Hanoi
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Top Pick Hotels near Cửa Hàng Bách Hóa Khánh Mai
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No.1
4.6/5
244 review
Fraser Residence Hanoi
Quan Bac Tu Liem, Hanoi | 4.28KM from Cửa Hàng Bách Hóa Khánh Mai
"Great amenities""Great for business trips"
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No.2
4.1/5
135 review
Western Hanoi Hotel
Quan Cau Giay, Hanoi | 4.38KM from Cửa Hàng Bách Hóa Khánh Mai
"Friendly owner""Clean and tidy"
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No.3
4.8/5
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Epic Tower Swiss-Belresidences Hanoi
Quan Cau Giay, Hanoi | 3.8KM from Cửa Hàng Bách Hóa Khánh Mai
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No.4
4.1/5
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22Land Heritage Hotel & Retreat
Quan Cau Giay, Hanoi | 4.23KM from Cửa Hàng Bách Hóa Khánh Mai
"Friendly owner""Great design"
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No.5
4.2/5
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V House 5 Serviced Apartment
Quan Nam Tu Liem, Hanoi | 4.36KM from Cửa Hàng Bách Hóa Khánh Mai
"Great value for money""Friendly owner"
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4.6/5
Outstanding
GGuest UserI chose this hotel for my group of ten visiting Hanoi for three days. It had to meet these conditions: 1. Located in French Quarter, beloved for it's beautiful architecture; 2. Front a main street for vehicle access; and 3. Rooms on the ground floor or reached by elevator. 4. Reasonable room rates The hotel offered more: suite rooms, one with a balcony facing the street, washing machine and dryer in each room, proper bathrooms, pleasing decor, and excellent service. Opposite was a shop selling pho and bun. The owner was very friendly, the food excellent. He even offered me tra da free. A few doors away was a shop selling banh cuon, my favourite breakfast, again tasty food, and VND5,000 tra da to go with the meal. The owner herself, although hardly managing to speak English, was friendly and extremely helpful, while two if the staff spoke good English. I will definitely stay here again
SSara HoRoom was nice enough but kinda old. Seemed to always be waiting for the lift. Noticed some marks/stains on the bedding, more psychological than anything else. Took away and didn’t replace our bathrobes. Shower/taps are so badly designed that they need to print instructions on how to use.
Swimming pool is more like an oversized bath, don’t be expecting to do any lap training. Water was also so cloudy I couldn’t see past the length of my arm. Wouldn’t recommend it.
Sauna and steam room instructions were also difficult to understand. Found a dead cockroach in the steam room. Showers in pool area felt dirty. We went back to our room to shower.
Range of foods at breakfast wasn’t massive but sufficient. Staff were always friendly and well mannered.
Convenience stores are within walking distance so buying water is not a problem. Also lots of eateries around.
AAnonymous UserBe careful when asking the staff to arrange an airport taxi!
300,000 VND wasted.
I used the Grab app during my trip to Vietnam, and I was thinking of using the app to arrange a taxi to the airport when I returned home, but the staff said I would arrange it and wouldn't listen (half forcibly). So, well, it's a hotel, so I thought I wouldn't be ripped off, so I made a request.
When I entered Vietnam, it was about 400,000 VND from the airport to the hotel by Grab, but the staff agreed to arrange for 300,000 VND, and I paid the fee the day before check-out.
I wanted to keep proof of payment, so I asked for a receipt and was given it. (In the end, it didn't help at all.)
I checked out the next morning, but the staff who paid the taxi fare the day before was asleep and was absent, so I was dealt with by another part-timer who was sleeping on the sofa in the lobby.
I'm sleepy, but I'm quite suitable (I didn't even ask if I don't return the room key from here), and at the taxi meeting place that I had reserved the day before, I was told something I didn't understand in Vietnamese, and I gave instructions with my fingertips. I was in a situation where I didn't know which one to take while the taxis were stopped.
When I tried to check with the young man again, he was nowhere to be found. . .
In the end, I ended up taking a different taxi and ended up paying 400,000 VMD to the driver separately.
I don't expect Japanese level response, but I have to say that the taxi response this time is too appropriate.
I sent an email about this, but never got a reply.
Hotel facilities and cleanliness are reasonable for the price.
(There are some stains on the sheets and a little black mold in the bathtub, but I think it's not a problem if you're not a fastidious person.)
The location is good for walking around the old town.
This kind of thing happened just before returning to Japan, and it feels like something.
GGuest UserPros: The staff was extremely kind and accommodating and willing to help with any and everything if mentioned to them. It’s a fab location with Hoan Kiem lake well within walking distance, yet not right in the middle of the hectic old quarter so it’s possible to get a good night’s sleep (our room didn’t have a window, so unsure if this is true for rooms with window). Beds were changed every day and also clean towels daily however other amenities like toilet paper, shampoo, bodywash etc weren’t topped up during our stay. Cons: We arrived after the advertised check in time and our room wasn’t ready which wasn’t ideal after 17 hours of flights, however also understandable that sometimes other guests check out late. I think because of this they rushed to get the room ready which meant it wasn’t completely clean e.g hair on the floor, fingerprints on the mirrors/glass. Our TV didn’t work, the wifi was very slow during our stay, and the shower ran cold for the first 2 days which to be fair was fine considering how hot it was. Booking.com still states that breakfast is available here but nothing was mentioned to us about breakfast, and it’s worth noting that the photos used by the property definitely aren’t accurate. The property is nice, but not like the photos. Our room was windowless which I cant remember whether this was mentioned when booking. We didn’t complain as we 1) were very tired from the travelling, and 2) felt that it was a case of you get what you pay for (budget room/hotel). However I felt considering the high score the property has on booking.com and on here, it was important to leave a more accurate image of the property. Overall I would recommend for budget travellers, but keep in mind that you get what you pay for
GGuest UserThe rooms are really nice. The whole experience of the massage was very professional. Phuong was my masseuse, she very profession and good at the massage. There is also a sky bar which is lovely. The prices are really reasonable as well.
GGuest UserThe slippers that were provided for walking around the room was too loud, where it is difficult to be quiet when walking around in them. The husband is also uptight in not letting people eat in the dining area but outside which I can understand and could go along with, because they don't want the guest to leave garbage or get their table dirty, but they need to at least leave a garbage can outside so the guest don't have to leave it on the ground. I didn't like how I couldn't find a place to throw my ice cream wrapper away when I ate it outside and had to end up throwing it in the garbage of another person's place.
I also didn't like the location of how it was out of the city center where it wasn't near any grocery stores or open fruit and vegetable, and meat markets. Just by a bunch of restaurants some being a bunch of aggressive jerks sitting outside waiting for bystanders to walk by where they try to aggressively approach you to get you to eat at their restaurant. I need a place where I can use a kitchen to cook food for myself. I don't need to eat out every day.
These owners are a bit shady at times in that when I did came in early where it was not time for me to check in where I was willing to wait until my room is ready, their son had the nerve to try to make a few bucks off me in that if I pay them a few bucks, I can have my room before the check in time which was a bit tacky. The husband didn't give me very good advice when he told me that staying at this place is good for going into the city center and coming back, which it isn't for me, because I have to take the bus 1 hour and 45 minutes to the city center which is a longways. What lousy advice for my situation like he was trying to convince me to stay longer just so that they can make more money off of me. This was a little tacky too. Good for them, but not good for me.
I also didn't like how they send my clothing to a cleaner when I thought they were going to wash it in their washer and hang it up on their clothesline on their top floor. Not only that, but the cleaners lost my dress pants in the process or probably even stoled it and kept it for themselves and not really telling me the truth. I told them about this and they said that the cleaners who they sent it to didn't know what happen to it. The owners were even trying to try to lie a little bit by saying that I never gave them a dress pants for them to wash which is a bunch of ********.
They could have just let me use their washer where I could have used my own detergent to wash my clothing and hang it up to dry on their clothesline on the rooftop of their place where I would have paid them for it. For all I know these cleaners that they sent my clothing to for them to wash could be their friend and they are trying to help give their friends the business for any of their guests that has laundry for them to use. These cleaners are probably a bunch of thieves for all I know that probably looked through guests clothing for things that are valuable which they take and pretend that they don't know anything about it when the guests inquire of it. This is another shady tactical thing that they are probably doing as well.
I even asked them if they could compensate me which would not have amounted to much which they had refused. They didn't even have the nerve to apologize to me but to only lie to me by telling me ******** that the cleaners who they sent guests clothing to never lose any of their clothing which is a bunch of ********. All of this could have been avoided had they either let me use their washer or they wash it for me in their washer where I would have paid them. Do not trust these people with your clothing!!!!
GGuest UserReception were very friendly and helped to book my taxis (cheaper than getting a Grab taxi). The room itself was very clean and housekeeping were attentive and cleared out bins etc everyday.
The location is also very good - near old town area and great to visit by going around the lake.
GGuest UserRatings are always based on personal standards and judging criteria. For this, I am coming from the angle of a cheap airport hotel. This is the best airport hotel around Hanoi Noi Bai Airport, and at a decent price. Do not expect intercontinental buffet breakfast, business lounges and the likes. The room is pretty new, clean, functional, and large. Despite being close to the airport, you can barely hear anything from landing aircraft. Breakfast is simple at best, and staff seem to be still in 'training', with only Brian being the 'boss'. Rooftop pool doesn't look well maintained, and the entertainment room has been abandoned totally altogether, with the foosball and billiard table left to collect dust while it has become a storage and parking area. But hey, its an airport hotel. Purpose is to have people sleep for 1 night before leaving prompto. It is situated in a pretty rural area so don't expect any established eateries or convenience stores nearby. Think roadside hawkers and home-run provision shops. In conclusion, best airport hotel near Hanoi Noi Bai Airport.
AAndi_I really liked my stay here! Everything has been instructed carefully. The location of it, for me its really good as its near the bus station, coffee shops(!), and some other restaurants. The room itself is PERFECT! It is aesthetically pleasing, clean, and complete with stuffs! I didn’t expect the kitchen area. Really good price also.
GGuest UserI really liked the location of this place in how it is near a lot of food, fruit, and vegetable stands. I also liked how it is near a lot of mini stores where I can go pick up things that I need. Owner is very nice and loans me things that I needed. She is very respectful to me calling me sir. Hotel maid was very friendly to be around. I like how there was a portable convection stove for me to cook things with. I like how there were silverware, chopsticks, and dishes that I can use to eat my food with. Very good deal to use the washer where it only costs 20,000 dong for the first time and free for additional uses. I liked how it was near that big Winmart grocery store.
Hotel room was very clean. I liked how it had this small space where I can hang my clothes up to dry which was perfect because it was directly underneath the air conditioning unit of the room upstairs where it gives off the heat which dries it faster. Hotel always has a fresh clean set of towels available whenever I need it. Hotel always has toilet paper available whenever I need it.
The only thing that I didn't like was that now and then, there are spiders, where I had to kill 2 of them. I also had to deal with a big spider on my last day. I am somebody that has a fear of spiders.
I might comeback to this hotel in August, September, or beginning of next year when I comeback towards Hanoi in Vietnam and the situation fits for me.
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