Hangzhou Hotels with Swimming Pools

Pros: - Very convenient location, a couple of minutes walk to the West Lake. - The lobby is spotless, check in/out is smooth. - We went with a driver/tour guide (Zhu Feng) associated with the hotel who was very helpful, drove us around the lake for most of a day in pouring rain. - Bellman is very helpful with loading luggage (he needs to work out more though :). - Breakfast is good, but not great. Cons - The room is a little outdated, needs some maintenance work. - The AC is the worst. The one in our room was blasting air all day long, but can barely keep the temperate at 25 C (77 F). - The gym is pretty crappy. Looks like it's been rented out for external use, and it's not very clean or well maintained. Overall got a good bone but needs some management shakeup and remodeling.

Have a very nice experience staying in Sofitel. Though the hotel is a bit dated, the location is good and room was spacious and clean. What makes a difference is the service. The staffs were friendly and helpful, especially Mr Liu from concierge service.

Location was good, right by metro station and shopping mall with multiple dining options (fancy restaurants). Just few minutes walk to the lake. Very nice lounge with live music. Service was top notch, the staff was amazing, bilingual and very attentive to our needs. No lake view and facilities were a bit dated.

**Review for Grand Hyatt Hangzhou** I recently had the pleasure of staying at the Grand Hyatt Hangzhou, and I must say, it was an exceptional experience from start to finish. Here are the highlights that made my stay memorable: **Service:** The service at Grand Hyatt Hangzhou is nothing short of outstanding. From the moment I arrived, the staff were incredibly attentive and welcoming. Every request was handled promptly and with a smile, making me feel truly valued as a guest. Their professionalism and dedication to providing top-notch service are evident in every interaction. **Cleanliness:** The cleanliness of the rooms and the entire hotel was impeccable. Housekeeping did an excellent job of ensuring that the room was spotless every day. The attention to detail in maintaining hygiene and cleanliness standards is commendable, especially in these times when it is more important than ever. **Location:** The location of the Grand Hyatt Hangzhou is simply unbeatable. Situated right by the picturesque West Lake, it offers breathtaking views and convenient access to some of Hangzhou’s most popular attractions. Whether you're interested in sightseeing, shopping, or dining, everything is within easy reach, making it a perfect base for exploring the city. **Staff:** The staff at Grand Hyatt Hangzhou are a true asset to the hotel. Their friendly and courteous demeanor, combined with their willingness to go the extra mile to ensure guests have a pleasant stay, made a significant difference. From the front desk to the concierge and restaurant staff, everyone was professional, knowledgeable, and eager to assist. **Overall Experience:** In summary, my stay at the Grand Hyatt Hangzhou was exceptional in every way. The combination of excellent service, pristine cleanliness, a prime location, and an outstanding team of staff made it one of the best hotel experiences I've ever had. I highly recommend this hotel to anyone visiting Hangzhou. Whether for business or leisure, the Grand Hyatt Hangzhou will exceed your expectations and provide a memorable stay. Thank you, Grand Hyatt Hangzhou, for making my visit so enjoyable. I look forward to returning soon!

Chose Dahua Hotel (Grand Hotel) for its close proximity to the West Lake which is literally just at its doorstep. Very convenient for walks along the West Lake to visit scenic sites at any time of the day. The view is beautiful. There is also a complimentary yacht ride around the lake for hotel guests which the front desk will help to book during check-in. The bell boy was very attentive and helpful with the luggages.

This is my second stay at the hotel. The service is really great. The front desk service is very proactive and Xiao Gan is great. The room has a high floor and complete facilities. You can see the river view from the room. The room is clean and tidy. Very good. I am very satisfied with my overall stay. Breakfast is on the 40th floor. There are many varieties. It combines Chinese and Western styles. The hotel provides free parking. It is really good. I will come to this hotel again next time and look forward to my next stay~

Good hotel in the newly developed area of Hangzhou! The design of the hotel is pretty cool although the rooms might be a bit old school. Everything is clean and room is large and nice. Good gym with large variety of equipments and weights.

It was a really hard-to-describe experience. The room was over 1,700 per night, which was in line with the price of a five-star hotel. The room was big, the swimming pool was nice, but the service was not up to par. It was very big inside, and we had to rely on electric cars to travel, but there were not enough electric cars. We had to wait endlessly, and no one cared. We had to fight for the car when it came, and we might not be able to sit in it even if we called it. We complained at the time, and the customer manager sent lunch and tour tickets as an apology. The next day, it was still difficult to call an electric car, and it was okay to queue for breakfast. Many hotels had queues, but the staff inexplicably suggested that those who were willing to sit outdoors could go first, and let many people cut in line, and then they went to sit in normal seats openly and no one cared. Most of the service staff were not very professional, and they were kind of simple and self-centered to you. In short, it was not like a hotel, but like a farmhouse...

Wanted to escape for a short staycation. The hotel is well located in a peaceful area and beautiful scenery. The staff was very welcoming and had a fast check in. The room was very nice and well maintained. The overall stone (included shower) was really nice. It’s easy to walk around the lake and enjoy the lotus. The amenities in the room was good with everything you need in hand and nice welcome fruits was a great gesture. Also thoughtful turn down amenities with snacks and drink. Only negative point was the F&B offering, wanted to try the western restaurant however when I asked to see the menu we only saw Asian food (see attached picture), the Chinese food looks good tho. Saw we had in room dining option but no menu in the room and I don’t speak Chinese to call and order. The breakfast had a great selection but quality was not up to expectations but the chef were really great and understood my request. The overall staff was really nice and always saying hello and smiling which made me feel welcome. They also have spa and kids playground but I didn’t have a chance to try or check the venue. I will definitely come back and hope they can improve their western offering.

A wonderful hotel with very lovely and helpful staff. It's a bit of a pain to get back onto the property each time you leave - you need to inform the guard what room number you're in - but most Didi and taxi drivers are familiar enough with the property. The breakfast and dinner buffet selections were just okay. Keep in mind the West Lake area is busy during holidays and summer; there were nights it took us over 40 minutes to get back to the hotel because of traffic. But the room was really nice, they have small bags of Hangzhou tea you can brew in your room (there is a fee, however) and a Nespresso, and the property is nice to walk at night. We'd stay here again!