Four Seasons Hotel Hangzhou at West Lake
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou
Four Seasons Hotel Hangzhou at West Lake
2024 Global 100 - Luxury Hotels
No.5 Lingyin Road, Xihu District, Hangzhou, Zhejiang 310013, China
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The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou". Show More
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Last booked 7 hrs ago
4.7/5Outstanding·Excellent Location
Very friendly staff and super helpful
Guest UserAll 549 Reviews
Amenities
Indoor swimming poolFreeHikingSpaMassage roomGymParkingFreePriority airport pick-upRestaurantCafeTaxi booking service
All Amenities
Surroundings
Metro: Huanglong Sports Center
(2.4 km)
Metro: Gudang
(3.0 km)
Airport: Hangzhou Xiaoshan International Airport
(34.4 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
8
Deluxe Garden-view Double Room
1 Queen bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
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6
Lotus Suite
1 Queen bed
120m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Guestroom - Garden-View (Double bed)
1 Queen bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Royal West Lake Suite
1 Queen bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Guestroom - Courtyard-View (Queen bed)
1 Queen bed
60m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Guestroom - Garden-View (Queen bed)
1 Queen bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Deluxe Garden-view Twin Room
2 Double bed
73m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
9
Guestroom - Courtyard-View
1 Queen bed
80m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Guestroom - Garden-View, Courtyard-View (Double bed)
1 Queen bed
73m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
8
Three-Bedroom Mansion
Bedroom 1:3 Queen bed
920m² | Floor: B1,1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Guestroom - Garden-View (2 Beds)
2 Double bed
63m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Duplex Villa - 1-Bedroom
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Guestroom - Garden-View (2 Beds)
2 Double bed
63m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Lagoon Suite
1 Queen bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Panorama Garden View Room
1 Queen bed
80m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Themed Room - Courtyard-View
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
9
West Lake Suite
1 Queen bed
140m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
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Guest Reviews
4.7/5
Outstanding
549 reviews
Verified Reviews- Cleanliness4.8
- Amenities4.6
- Location4.8
- Service4.8
Average for similar properties in Hangzhou
Guest User
November 27, 2024
基本符合預期
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Guest User
November 24, 2024
西湖四季的素質肯定不會掉。
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Shenmengsi
November 24, 2024
雖然服務很在線，但真的該裝修了，室內、走廊看着都太舊了，
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Guest User
November 15, 2024
Facilities: The room is 63 square meters, full of Chinese style and looks great😍
Hygiene: The room is clean and impeccable☕️
Environment: The hotel🏨 is a Jiangnan courtyard🏡 with its own dock⛵️ The waters lead directly to the West Lake🌲
Service: The hotel🏨 provides free bicycles🚴 to tour the West Lake🪵🌴
Highlights of this stay: The first round of mini bar (excluding alcoholic drinks) is free🆓 Songyun Cultural Exploration Tour: Song Dynasty Tea🍵 Experience😋
The buffet breakfast🍳 provided by the hotel🏨 can meet the needs of different tastes, which is super good👍The dinner in the Jinsha Hall of the hotel🏨 is the most satisfying meal in Hangzhou🦀🐔😋
Original TextTranslation provided by Google
Guest User
November 10, 2024
環境好，服務優，早餐豐富。
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Temsiri Chaiphanichapan
November 10, 2024
The hotel is very beautiful and equipped it with all amenities needed. Oliver, the concierge, was very helpful and suggesting us with a lot of useful information with warmth and sincerity.
One shortcoming was the housekeeping service that the third night during our stay, we went back to the room around 8 PM and our two rooms were not cleaned. I wonder about that because I believed that I did not turn on Do Not Disturb button. After a long day of traveling, we've got to wait for the housekeeping to clean the room for another hour to use the rooms.
However, the overall experience was good and we wish to go back again next time.
c de
November 8, 2024
The price and brand of the hotel were very different from our stay. I received a call from the hotel the day before check-in and wanted to know the name of the person staying with me? Where does it come from? By train or by plane? How many days to stay in Hangzhou? I felt very offended, like someone checking my household registration. I said, can’t I just ask if I need to be picked up from the airport or station, or book a restaurant or a cruise? Why ask so many questions? It doesn't feel like the waiters of a big brand at all. It seems that they have not been trained. I feel very unhappy at first. After checking in, I found that the facilities are old, the toilet is not smart, the toiletries are all in big cans, and the TV is small and old. It was given as a gift. There is only one kind of winter jujube fruit (neither crispy nor sweet). This is the first time I have seen only one kind of fruit. I feel that the service is perfunctory and not attentive at all. The dining experience at Jinsha Restaurant is not bad. The greening of the hotel is okay, but the courtyard is not as expected. It's so big, but the whole hotel feels like nothing more than that. There are no surprises or highlights. I really don't understand where I got the courage to charge such a high room rate! There are so many good hotels in Hangzhou, I will never come to this one again!
Original TextTranslation provided by Google
vesnachh
November 8, 2024
The restrained and heavy sense of luxury, the environment is very beautiful, the area is large, and the service is also very good.
The breakfast is rich, and the Sands Hall is well-deserved, very, very delicious.
It is worth the trip.
Original TextTranslation provided by Google
Guest User
November 6, 2024
房間佈置不錯，用品比較講究，服務良好，早餐西式部分很滿意。
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Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
For all room types, cots and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | Free Adding cot: Free |
Children 3–17 years old | Free |
Breakfast
TypeWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Children 4 years old and under | Free |
Children 5–11 years old | CNY 154.00 (approx. €20.12) per person |
Children 12–17 years old | CNY 308.00 (approx. €40.24) per person |
Adult | Buffet:CNY 308.00 (approx. €40.24) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2010
- Number of Rooms: 81
The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou".
Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury.
Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy.
Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.
Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury.
Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy.
Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.
Services & Amenities
Most Popular Amenities
Indoor swimming poolFree
Hiking
Spa
Massage room
Gym
ParkingFree
Priority airport pick-up
Restaurant
Cafe
Taxi booking service
Priority airport drop-offAdditional charge
Station pick-up serviceAdditional charge
Conference room
Multi-function room
Business center
Playground
Childcare service
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areasFree
Luggage storage
Bicycle rental
Laundry room
Indoor swimming pool
Spa
Gym
Restaurant
Conference room
Multi-function room
Playground
Restaurant
Restaurant
No additional info available
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