Wulin Square Area | 0.46km from Dongyuan Park (West Gate)
Elong Hotel locates on Jianguo Road, directly adjacent to a station of Metro Line 2 /5 for convenient cross-city access. The hotel has minutes away to the West Lake, one of the the legendary lakes in China, and is within walking distance of Wulin Square—the city’s main business, shopping and entertainment center.
The traffic condition for our hotel is extremely convenient, you can explore the city by using metro; 18 minutes away to Hangzhou Railway station, 20 minutes to Hangzhou East Railway Station and 40 minutes to Hangzhou Xiaoshan International Airport.
Elong Hotel is the flagship brand of Elong Inc., won the highest award --the Supreme Award of Hotel space in the Hong Kong Asia Pacific Designer Contest 2020. We pay close attention to "city temperature" as our theme, offer unique experience to customers.
Hotel features 311 rooms and suites which designed to amplify the specially city view, the rooms equip soft furnishings and
hotel linen to create a comfortable living environment. The lobby bar, laundry, fitness centre, parking lot, meeting room, with our service, make Elong Hotel the premier choice for conferences, meetings and tourism in the city.
JJassie Tan2024.07.27
My partner and I enjoyed staying in Elong Hotel. Though it is one of the simplest room in the hotel, it came with a makeup area with a Dyson hair dryer (almost with all the hair accessories), comfortable sofa, super high technology lights and curtain system. I also liked their free self service laundry area, which you can keep track of the time using the room’s tv. The location is also very ideal, just right outside the metro station I truly enjoyed the stay in this hotel. Will come back to stay again in this hotel when i come back go Hangzhou 👍🏻👍🏻👍🏻
Wulin Square Area | 1.49km from Dongyuan Park (West Gate)
The SSAW Boutique Hotel Hangzhou Plaza is located in downtown Hangzhou near the shopping malls and restaurants surrounding bustling Wulin Square. Hangzhou's premier attraction, West Lake, is just 1.5 km (0.9 mi) away, and the Grand Canal is just around the corner.The SSAW Plaza offers 236 spacious and well-appointed rooms decked out in modern décor. Currency exchange and expert concierge service make the SSAW Plaza an excellent choice for tourists looking for a foothold in this vibrant and foreign city. Dining options include a Western restaurant, a coffee house and a lobby bar.
TTimSinee2024.10.24
Qingshan Lake Water Forest Country Park 青山湖水上森林郊野公园
📍Metro Line16 get off Babaili Station 八百里站 Exit C1 or C2 take bus 1 CNY to Qingshan Lake Visitor center Entrance fee 40 CNY senior 20 CNY
West Lake Scenic Area | 2.06km from Dongyuan Park (West Gate)
The Zhejiang Hotel (Zhejiang Fandian) is conveniently located near downtown Wulin Square and just a few blocks from Hangzhou's West Lake. Rooms in this Hangzhou hotel are well appointed with German bathroom fixtures, large screen high definition digital TVs and high-speed internet access. The decor is old style Chinese.Hungry guests can choose from Western or Chinese fare and enjoy in-room dining or eat in the buffet restaurant which offers a balcony with a view of West Lake over the nearby century-old Tian Xiang Lou restaurant which is among Hangzhou's most famous traditional restaurants.Business travelers can make use of the Zhejiang Hotel's six different meeting rooms. The recreation center offers a sauna, foot massage and beauty salon.
Llim2024.09.24
Really have a good stay in zhejiang hotel. All the front desk staffs are very helpful. The house keeping aunties also super nice. Room is clean and spacious. Toilet is spacious, clean and water pressure also good. House keeping are super nice, they know we drink a lot water, so they even gave us 4 bottles of drinking water. And write us a card. This is the 1st time I have this warmth treat by a hotel. They even provide many drinking water at the floor lobby to let all the guests took it when needed. Surely I recommend this hotel to all my friends to hangzhou next time. They have special toothbrush and slipper for kids 👍🏻
Outstanding
9792 reviews
4.7/5
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West Lake Scenic Area | 2.07km from Dongyuan Park (West Gate)
One of the best hotels we had ever stayed in China, we were welcomed with free drinks and fresh fruits upon arrival.Room was spacious and clean,amenities in the room were perfect,Staffs at the front desk are friendly and helpful whenever we needed information about using the public transportation and payment methods for travelers in China.
Location is also amazing as subway station is right at the footsteps of the hotel,nothing more I could ask for! It was brilliant!
Highly recommended for those who need a relaxing and comfy staycation!
EEddieCh51732024.08.11
One of the best hotels we had ever stayed in China, we were welcomed with free drinks and fresh fruits upon arrival.Room was spacious and clean,amenities in the room were perfect,Staffs at the front desk are friendly and helpful whenever we needed information about using the public transportation and payment methods for travelers in China.
Location is also amazing as subway station is right at the footsteps of the hotel,nothing more I could ask for! It was brilliant!
Highly recommended for those who need a relaxing and comfy staycation!
West Lake Scenic Area | 2.12km from Dongyuan Park (West Gate)
Opened in 2023, the Zhongshan West Lake Hotel Hangzhou is a great accommodation choice in Hangzhou. Boasting a convenient location, the hotel is just 2km from Hangzhou Railway Station and 28km from Hangzhou Xiaoshan International Airport. Transportation around the city is also convenient, with Longxiangqiao Metro Station within walking distance. The nearby area boasts an abundance of attractions including Hubin Qingyu Scenic Spot, Wulin Square and San Park. When guests have some time on their hands they can make use of the onsite facilities. This Hangzhou hotel features parking on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is a popular accommodation for guests traveling with families.
EEnvo2024.06.11
We experienced a premium hospitality stay here during our trip in Hangzhou. The staff are very accommodating and welcoming as they promptly provide our requests. The room is spacious and tidy . Kudos to the bed, it’s very comfortable to sleep on. We also love the fusion of the Western and Chinese breakfast style The location is also accessible to go around West Lake . Highly commendable for Hangzhou travelers. We will surely come back!
West Lake Scenic Area | 2.35km from Dongyuan Park (West Gate)
The Friendship Hotel Hangzhou is an ideal spot for travelers wanting to discover the city. Visitors to Hangzhou will find that the Friendship Hotel Hangzhou is a fantastic accommodation choice. Boasting a convenient location, the hotel is just 3km from Hangzhou Railway Station and 28km from Hangzhou Xiaoshan International Airport. Being just minutes away from Longxiangqiao Metro Station allows guests to explore the city with ease. With Qinghefang Street, Hu Xueyan's Former Residence and San Park all within a short distance, there is no shortage of things to do in the area. When guests have some time on their hands they can make use of the onsite facilities. Guests of this Hangzhou hotel can make use of the parking facilities. Our guests consider this hotel to have excellent service. For guests traveling with families, this hotel is consistently one of the most popular choices.
Yy.u.k.i.2024.05.26
This hotel is the best value for money. The location is great, just a few minutes walk from the subway line 1 station, the main street with shopping malls and the West lake, and the bus station (one of the bus line there goes directly to Lingyin temple) very convenient for sightseeing. We arrived earlier than the check-in time and wanted to leave our luggage, but they allowed us to check in earlier. They gave welcome fruits and gift, which surprised us that such services are available at a hotel in this price range. The buffet-style breakfast is served in a revolving restaurant on the top floor. There is a lot of Chinese food, some Western and Japanese food are also available. We will definitely stay this hotel again when we come back to Hangzhou.
Wulin Square Area | 2.57km from Dongyuan Park (West Gate)
The EBO Hotel(Hangzhou West Lake Wulin Square Store) is an ideal spot for travelers wanting to discover the city. The EBO Hotel(Hangzhou West Lake Wulin Square Store) is an ideal choice for travelers who want to take in the sights and sounds of Hangzhou. The hotel is only 6km from Hangzhou Railway Station and 30km from Hangzhou Xiaoshan International Airport, giving guests a number of convenient transportation options. Transportation around the city is also convenient, with Wulinmen Metro Station within walking distance. Seeing Hangzhou's sights from this hotel is easy with Wulin Square Music Fountain, Wulin Night Fair and Zhejiang Science and Technology Museum all close by. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. Guests of this Hangzhou hotel can make use of the parking facilities. According to our guests, this hotel provides a very high level of service. For guests traveling with families, this hotel is consistently one of the most popular choices.
KKevin2024.09.13
Room: Great atmosphere and interior design for the hotel room and also neat and tidy.
Location: Great location, few bus station and Metro train station near by. And also have few convenience store near by such as Family mart and Lawson.
Breakfast: Simple western style breakfast and also can look for the chef to cook some noodle soup or dumpling soup for you.
Remark: If feels hungry can just go down to look for some restaurant or can walk to the Wulin night market to settle.
☹️Only some sadness part is not all type of room included refrigerator. But the lobby there having a sharing fridge for us to put thing.
Hangzhou Railway Station Area | 2.58km from Dongyuan Park (West Gate)
The Holiday Inn Express Hangzhou West Lake East provides a great place for travelers to relax after a busy day. Visitors to Hangzhou will find that the Holiday Inn Express Hangzhou West Lake East is a fantastic accommodation choice. Boasting a convenient location, the hotel is just 300m from Hangzhou Railway Station and 27km from Hangzhou Xiaoshan International Airport. Just a short walk from Chengzhan Metro Station, traveling to most city destinations is a breeze. The nearby area boasts an abundance of attractions including Qinghefang Street, Wuliuxiang History Block and Phoenix Temple. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. This Hangzhou hotel provides parking on site. Our guests consider this hotel to have excellent service. For guests traveling with families, this hotel is consistently one of the most popular choices.
FFlyingNoodles2024.09.04
I recently stayed at the Holiday Inn Express West Lake East Hangzhou and had a great experience. The hotel is in a perfect spot, right next to a metro station, making it super easy to get around. It's also close to beautiful spots like West Lake and Lingyin Temple, which are just a short trip away.
The rooms are really spacious, bed size are bigger than usual. Plus, they're super comfy, making it a great place to relax after a day of exploring. Overall, it's a fantastic place to stay if you're visiting Hangzhou.
West Lake Scenic Area | 2.68km from Dongyuan Park (West Gate)
Hangzhou Xuanhe Renhe Hotel is located in the commercial circle of Hubin pedestrian street on the Bank of Xizi lake, adjacent to the West Lake scenic area. It's only a two minute walk to the West Lake, and only about 400 meters away from exit C of longxiangqiao station of Metro Line 1.Xuanhe Renhe Hotel is a famous hotel for "telling Hangzhou stories" It is a hotel with the theme of "elegant song". The lobby area is equipped with Hangzhou study and Starbucks services. The guests have an independent reading area. The hotel restaurant can accommodate 120 people at the same time. The hotel has its own parking lot.In 2020, the hotel will be awarded the honorary titles of Jinding cultural theme hotel, Yingui Quality Hotel and Hangzhou quality hotel.
AAnonymous User2024.09.04
First hotel in China and i can say that the hotel is amazing. The night receptionist 陈先生 did his very best in helping us. The first day we have trouble using the washer and he helped us to figure out what happen. And there was this incident that our taobao parcels went missing, he even put extra effort to contact the delivery guy and handover to the next morning reception to follow up on the case. We received the parcel just before checked out. (P.s. it’s the delivery guy’s fault, he delivered the wrong parcel) A full salute to him!! Hotel is fully equipped with drinking waters to let us stay hydrated. The room and bathroom is clean, location is also good which is just next to Xihu. Once again, thanks to 陈先生 who helped us a lot. Really enjoyed our stay here, will definitely choose this hotel again!
West Lake Scenic Area | 2.92km from Dongyuan Park (West Gate)
The Haoyi Hotel(Hangzhou West Lake Southern Song Yujie store) is one of the newest hotels in Hangzhou, having opened in 2021. The hotel is conveniently located just 1km from Hangzhou Railway Station and 27km from Hangzhou Xiaoshan International Airport. Just a short walk from Ding'an Road Metro Station, traveling to most city destinations is a breeze. With multiple attractions nearby including The Drum Tower, Chaotian Gate and Wushan Square, guests will find plenty to keep themselves occupied. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. This Hangzhou hotel offers parking on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. For guests traveling with families, this hotel is consistently one of the most popular choices.
SSY91982024.11.08
The location of the hotel is superb. The main door is at Nan Song Yu Jie. Walking distance to Qing He Fang and Wu Shan Guang Chang, which is the most happening square in the city. There's a 24-hour convenient mart just outside of the hotel.
The rooms were nice and cosy, just enough space for 2 ppl to open our luggage on the floor. However, the wifi was not that strong in the room, we needed to use our own Internet roaming. Besides, their pipping might not be so good, as the bathroom of one of our rooms was quite smelly. We requested to change the room, and they agreed immediately as well.
The service of their staff are splendid, they are very helpful and friendly. They patiently answered all my questions about Alipay, DiDi, travel plans, etc. Specifically Mr. Wang (Mr. 王有为), he helped us arrange our one-day trip to Yi Wu and our transport to Su Zhou. He also recommended us some restaurants that the locals themselves would go.
Overall, we enjoyed our stay at Hotel Hao. It is very convenient. Aside from the wifi and bathroom issue, everything is excellent!The location of the hotel is superb. The main door is at Nan Song Yu Jie. Walking distance to Qing He Fang and Wu Shan Guang Chang, which is the most happening square in the city. There's a 24-hour convenient mart just outside of the hotel.
The rooms were nice and cosy, just enough space for 2 ppl to open our luggage on the floor. However, the wifi was not that strong in the room, we needed to use our own Internet roaming. Besides, their pipping might not be so good, as the bathroom of one of our rooms was quite smelly. We requested to change the room, and they agreed immediately as well.
The service of their staff are splendid, they are very helpful and friendly. They patiently answered all my questions about Alipay, DiDi, travel plans, etc. Specifically Mr. Wang, he helped us arrange our one-day trip to Yi Wu and our transport to Su Zhou. He also recommended us some restaurants that the locals themselves would go.
Overall, we enjoyed our stay at Hotel Hao. It is very convenient. Aside from the wifi and bathroom issue, everything is excellent!
Outstanding
5618 reviews
4.7/5
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.8/5
Outstanding
GGuest UserLovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand.
I would say some things for improvement are as follows:
Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here.
Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left!
Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated.
The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better).
The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on
携程 (Ctrip) or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better.
The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels.
PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(
AAnna in ChinaIt was my first trip to Hangzhou. I wanted to celebrate my husband’s birthday here and it was totally impromptu. What I was looking for: 1) a closer location to the West lake - to walk there, not to ride; 2) a balcony or courtyard; 3) and/or at least a beautiful view and surroundings; 4) as we love tea and really interested in Chinese tea culture, some tea plantation nearby could be a plus! Not many hotels seemed to meet my requirements and those which fit were way beyond our budget.
Xunzhenshe hotel looked very pretty but their description was not very clear. Anyway, considering that I was booking our room just a day (!) before our arrival on Friday night, Xunzhenshe seemed to be my only choice with just two rooms left. To be honest, I didn’t expect much when we arrived. However, from the beginning the service was outstanding with a personal approach. At the hotel they greeted us as we were VIPs. Celia, an English-speaking lady, who contacted me after my booking, was extremely helpful. She gave us few recommendations about Hangzhou and the area nearby. She showed us the tea plantation just next to the hotel and a room where farmers were drying tea leaves - it was quite short but interesting introduction to the hotel environment.
The hotel itself is owned and managed by a former architect. The building was built based on construction principles of the Song dynasty. As I understand, all ground floor units have their own courtyard. There is a parking lot, a tea room and a restaurant at the hotel. We were given a non-smoking one-bedroom apartment in a quieter part of the hotel and could enjoy our morning tea in our small but elegant courtyard. The apartment was clean with all necessary amenities. There was a kitchen and a dining room with a huge table (we didn’t use this room though). The breakfast buffet was included in the rate, however they offered mostly Chinese food (no problem for us as we love it). Our dinner and breakfast food were delicious!
Also, we so much appreciate totally unexpected birthday presents to my husband. Upon arrival he found a little gift with a touching handwritten birthday message and then birthday noodles were served at the restaurant. So, it was very unique and memorable celebration!
After all, I was really happy with my hotel’s choice.
To conclude what we loved the most about this hotel:
1. Attentive and caring service
2. Nature and beautiful surroundings
3. Very good location: just next to the West lake park and bridges. Walkable distance to the famous night show Impression and Su Causeway. Not far away to Leifeng pagoda and Longjing and Meijiawu villages.
4. Good Chinese restaurant with a terrace just next to the tea plantation
5. Amazing tea
Me and my husband had a great time in Xunzhenshe. Highly recommend it to those who love places with soul.
YYYFUNThe hotel location is quite convenient, it's just a 6-10mins walking distance to the nearest metro station (subway), 16-20mins driving distance to Xiaoshan airport.
There are restaurants, convenience stores, supermarket, and pharmacies within walking distance.
It contains complete facilities with a restaurant for breakfast, a self-serve laundry, and a fitness room.
The double room is spacious, clean and hygienic, with all the necessary items in the room like a hair dryer, a kettle, a fridge, cups, free mineral waters and coffee.
The staffs at the front desk are nice, friendly and helpful, very good in service.
The only problem is that on the last day of my stay, there was a sudden problem with the light in the room. It would automatically go out every 10 mins+, and it would go out completely until the room is completely dark. I would either turn it on manually or call Xiaodu to turn on the light. But this is not only inconvenient but also scary, especially when I'm in the bathroom and suddenly the light went totally off. At first I thought I would check out in a few hours and just bear with it, but then it was too terrifying so I asked the front desk to change my room. Later on, I was told that the entire 9th and 10th floors had this problem and the rooms on these 2 floors were not rented out. (Does that mean I was the only one ”communicating” with the light in the room at the end of the corridor on the 10th floor alone that night? Why didn't you tell me earlier!) Hopefully, it's fixed before renting out the room again, and please make some arrangements for your customers if the similar issue happens again, especially I reported the issue in the afternoon and your engineer came and inspected the problem, you should have known that the issue couldn't be fixed, you can't imagine how scary it was. Anyway, the staffs were still acting quite fast when I finally changed my mind to request to change the room, a guy came and moved my luggage to the 8th floor as per my request.
酒店位置便利,步行6-10分钟可到最近的地铁站,16-20分钟车程可到萧山机场。
小吃店、餐馆、便利店、超市和药店都是在步行距离内。
酒店设施齐全,设有餐厅(只提供早餐)、自助洗衣房和健身房。
我住的双人房舒适宽敞、干净卫生,房间内所有必需品一应俱全,如吹风机、电水壶、冰箱、杯子,还有免费矿泉水和咖啡。
前台的小哥哥和小姐姐们都很亲切友善,服务态度很好。
美中不足的是,在我入住的最后一天,房间的灯突然出了问题,每隔10几分钟就会自动熄灭一次,而且是整个熄灭导致房内漆黑一片。我要嘛就手动打开,或是呼叫小度把灯打开。但这样不仅不方便而且也很可怕,尤其是我在卫生间的时候,突然之间就伸手不见五指。我原本想说还有几个小时就退房就忍一忍,但后来实在可怕还是让前台给我换了房。后来才知道原来9楼10楼都有这样的问题,已经不外租了。(那就是说当晚只有我一个人在10楼?还是在走廊尾部的房间里独自跟灯光在“沟通”?怎么不提早说啊!真把我吓得够呛……)希望问题解决之后才把房间租出去。而且以后如果有类似的事情发生请立即为你们的房客作出安排,尤其我下午已经提出问题,工程师师傅下午就来修理你们就已经知道修不好的情况下,你们无法想象当时的情况有多可怕。不过还好当我改变主意要换房的时候,前台还是行动蛮快的,也按我的要求帮我把行李搬运下8楼。
LLee Huan Chiao-Cleanliness was perfect! My room and other rooms I saw were perfectly clean. The corridors, common area, showers, toilets and powder room were perfectly clean.
-Front desk was welcoming and served lemon water upon check in.
-Facilities were nice. There are powder rooms at every corner so guests don’t have to walk all the way to the three toilets and three showers which felt like a maze. Laundry, dryer and garment steamer are available but they might need a china number to access unless you can pay the staff to pay it for you and there’s a laundry drying area at the verandah. There is a fridge and two microwave at the common area. I love their lemon water dispenser at the lobby.
-Amenities wise, towels, slippers, toothpaste and toothbrush have to be purchased from the vending machines in their showers, but shampoo, conditioner and bodywash are free. Several cold and hot water dispensers are around and paper cups can be found in the shower, kitchen and powder rooms.
-Location wise, there’s many food eateries throughout the whole building (one very affordable eatery opens 24/7) and many more at the streets around the building. There are two MRTs was about 10mins walk away.
-Only drawback was that the air conditioner in my room was not cold at all, even after the staff adjusted the temperature from their system. I asked two other guests and they said the same. Opening the door like some other guests made my room less stuffy but my corridor was at the end corner so it was not as cold as the central corridors. The common room was also not cold at all but not hot either. Overall, it was okay and bearable, not stuffy, just not cold. Showering cold helps a lot too. I still slept comfortably at night without blankets and the room was slightly cold during mornings. Price wise, can’t complain since my priority is cleanliness, privacy and price only. But one person said their room was too cold, and another one said their room became cold after the staff adjusted the temperature, so maybe it depends what room you get/negotiate.
-Photos of the window room have mirrors but mine didn’t have it, sadly.
-Price wise, totally worth it. Can’t meet service this perfect at such low price elsewhere. Would definitely come back!
MMukulDear Trip Manager , Make sure hotel’s top management reads this message . I had checked out around 1.50 pm on 1st then gone to watch hockey match and after match directly drove to Shanghai. After Shanghai around 8.45 pm released I left my & families passport in locker of the wardrobe , locker was left open therefore no password required to open . I immediately called hotel’s front desk first spoke to lady she told exact locatio n of three passports. I waited for 20 minutes then called again this fine spoke to another person “ Wu” , he was more responsive and told he will check and assured to call back but he didn’t call back . I called after about 20 minutes he told he found a gold chain . This my gold chain I asked him again did he find passport he told “ no , think else was found “. Actually he didn’t send anybody to room to check . He lied ! . I told him to check again as I told him exact place of my passport. He said he will get it checked . I waited again for about 20 minutes again and called again spoke to him this time he told that another guest has checked in and therefore they cannot as guest is not in room . He told me to wait until guest comes back . Hotel’s housekeeping staff had found my chain in afternoon while cleaning and gave it front desk . Actually hotel should have called me on mobile immediately but wondering why this such kind of negligence . Absolutely disappointed. We kept on calling a few time until 1.15 am , my wife called atleast 10-15 times . Front desk staff kept on saying cannot enter room as guest hasn’t comeback . Meanwhile I had contacted via your app to three agents they said they will come back in one hour but nobody did …..!!! I had called around 1.15 am to hotel and told them I have no option to call police . Then Wu told he wait for 10 minutes , he called back and told to call police . I called 110 gave full information to police and with 10 minutes local police station called back to verify and after about 10-15 minutes I called Police again they said front desk has found my passports . If front desk had not authority to enter thek should have given option to call police and then they could enter room to search . Untrained unprofessional staff made me suffer for 4 & half ours . I will tell this story to all and will tell to all to never stay in this hotel ever …. Thanks
FFeige198211I have been staying at the hotel for a few days, and there is a very inconvenient thing. The hotel does not have a self-service washing machine and dryer! Very inconvenient for business travelers! I remember that when I stayed at Jinjiang Inn hotels in other cities before, they all had them! I often come to Hangzhou for business trips. If not, it is really inconvenient. If possible, please ask the hotel to consider the actual needs of the residents and solve it! I hope to come to the check-in machine later and have a self-service washing machine and dryer! ! ! In addition, it is recommended to replace the hotel slippers with plastic slippers with holes in the bottom. The slippers provided in the hotel are Jinjiang's products for many years! As thin as paper! Jinjiang has always said that after so many generations of product upgrades, what is their use? The basic problems are not solved! ! ! It’s useless to upgrade for another 100 generations! ! !
Hangzhou Paradise and Huxiang Scenic Area, Hangzhou
Price per night from: PKR 5873
4.5/5
Excellent
RRong OuPros:
- Very convenient location, a couple of minutes walk to the West Lake.
- The lobby is spotless, check in/out is smooth.
- We went with a driver/tour guide (Zhu Feng) associated with the hotel who was very helpful, drove us around the lake for most of a day in pouring rain.
- Bellman is very helpful with loading luggage (he needs to work out more though :).
- Breakfast is good, but not great.
Cons
- The room is a little outdated, needs some maintenance work.
- The AC is the worst. The one in our room was blasting air all day long, but can barely keep the temperate at 25 C (77 F).
- The gym is pretty crappy. Looks like it's been rented out for external use, and it's not very clean or well maintained.
Overall got a good bone but needs some management shakeup and remodeling.
NNajib Asaddok**Review for Grand Hyatt Hangzhou**
I recently had the pleasure of staying at the Grand Hyatt Hangzhou, and I must say, it was an exceptional experience from start to finish. Here are the highlights that made my stay memorable:
**Service:**
The service at Grand Hyatt Hangzhou is nothing short of outstanding. From the moment I arrived, the staff were incredibly attentive and welcoming. Every request was handled promptly and with a smile, making me feel truly valued as a guest. Their professionalism and dedication to providing top-notch service are evident in every interaction.
**Cleanliness:**
The cleanliness of the rooms and the entire hotel was impeccable. Housekeeping did an excellent job of ensuring that the room was spotless every day. The attention to detail in maintaining hygiene and cleanliness standards is commendable, especially in these times when it is more important than ever.
**Location:**
The location of the Grand Hyatt Hangzhou is simply unbeatable. Situated right by the picturesque West Lake, it offers breathtaking views and convenient access to some of Hangzhou’s most popular attractions. Whether you're interested in sightseeing, shopping, or dining, everything is within easy reach, making it a perfect base for exploring the city.
**Staff:**
The staff at Grand Hyatt Hangzhou are a true asset to the hotel. Their friendly and courteous demeanor, combined with their willingness to go the extra mile to ensure guests have a pleasant stay, made a significant difference. From the front desk to the concierge and restaurant staff, everyone was professional, knowledgeable, and eager to assist.
**Overall Experience:**
In summary, my stay at the Grand Hyatt Hangzhou was exceptional in every way. The combination of excellent service, pristine cleanliness, a prime location, and an outstanding team of staff made it one of the best hotel experiences I've ever had. I highly recommend this hotel to anyone visiting Hangzhou. Whether for business or leisure, the Grand Hyatt Hangzhou will exceed your expectations and provide a memorable stay.
Thank you, Grand Hyatt Hangzhou, for making my visit so enjoyable. I look forward to returning soon!
GGuest UserVery satisfied with the stay. Came to Hangzhou with friends. This loft is very suitable for us. There is a bathroom on the upper floor and one on the lower floor. It is much better than those chain brands. The area is also large. The layout is very thoughtful. I will come again next time I visit.
GGuest UserThe hotel is nice and the room is very tidy. The girl at the front desk was also very helpful and helped delay check-out until 1pm, which was very humane. I specifically asked for Xiangshan's room. There are floor-to-ceiling windows in the room, so you can watch the mountain view and the sunset. You can also take photos of night scenes at night. Very recommended.