Guest User
May 5, 2023
I was at this location of Hampton by Hilton recently and realized weeks after being there I had potentially left something import in our room. Nothing like that sick feeling of something important being gone😅. I set my feelings aside and took a chance in calling the hotel, as a last resort for finding what had been missing (I had tuned my house upside down trying to find my lost treasure)! Between Katherine, in Guest Services; Trenita, in Housekeeping, and Tuesday, the General Manager my lost items were found and had been safe for two weeks, waiting for me to call regarding them. Katherine was quick to confirm all of my contact information and assured me she would call before her shift ended at 3:00. She called back within minutes to share Trenita confirmed my treasured items! Katherine shared my items would be sent back to me via UPS ground and that I’d have it back in a few days. She also gave me the tracking number! After a few hours, I realized I needed my items quicker than UPS Ground. I called Katherine back and she said Tuesday would send it UPS overnight and take it personally to UPS. Katherine called me at lunch time to say Tuesday was walking out the door and even texted me the tracking number, as I was not in a place I could write it down. The package arrived next day, even earlier than expected! So, if you are wondering why in the world I’m taking all this time to share my story, it’s this: These three ladies: Katherine, Trenita, and Tuesday went above and beyond to keep my items safe, and returned them to me with such care and consideration! Customer Service is alive and well at Hampton by Hilton in Hampton, Virginia! I’m not only a fan but will stay at your location as long as you all are there! Thank you for taking such good care of me, not only during my stay but two weeks afterwards as well! I’m truly grateful! Hey, Hampton by Hilton, these ladies deserve recognition by corporate for going above and beyond! Ps: The super sweet thank you card is attached from my package upon delivery. They were thanking me❤️!