Guest User
October 22, 2024
Our stay was perfect for what we wanted just a break away from work for a week with nice weather however this hotel certainly isn’t a 5*. Hotel rooms - no faults here, everything was very clean and the room was lovely and spacious which had a fantastic view of the sea (premium double sea view room) The food and drinks- awful to say the least, everything was tasteless and repetitive. The food was either cold or luke warm. The drinks were always room temperature, never have I been to a “5*” hotel were the drinks are served warm. Even at dinner the water served was warm! They were constantly running out of drinks too. The grounds - nice grounds and various places to sit, very small area however. No entertainment what so ever so we were found bored most evenings! They had music in the main food area in the evening but it was awful. The pools and sea - pools were nice and clean, the sea was lovely. However the sand always had loads of cigarette buts and rubbish on it. The sun loungers were always dirty too. You had to hunt down the lifeguards to get towels (which I think is bizarre) and even then the towels are paper thin and have loads of stains, holes etc. Outside of the hotel - we got a taxi to Yasmine and we just didn’t feel safe at all, be prepared to be harassed constantly when you are there. Just feels like this hotel are just massive money grabbers, any extras they want to charge for i.e most drinks, anniversary requests etc. You only get special treatment if you’re tipping constantly. We noticed that French people got VIP treatment from most of the staff, fancy made drinks and special requests free of charge. Workers are moody, rude and don’t make any conversation with you unless you are French! In fact the only workers that seemed cheerful and said hello were the cleaners. Even the reception staff bar one person were just rude and dismissive like they didn’t want to be working there! Oh and the chefs in the main food area were very happy and friendly. As for the rest of the work place, you may want to re-consider who you’re hiring as rude doesn’t even come close! Would never return here ever again. Like I say, perfect in the sense of was a nice getaway for some sun for a week off work but that’s it. I think the hotel need to address the way that their staff treat people from different ethnicities i.e stop favouriting just French people and treat everyone as equal who is paying money to stay at the same hotel as anyone else??? This seems to be a big problem having seen all of the other reviews and conversations we had with other English couples during our stay, something that needs to change otherwise custom will be lost.