Bella J
July 29, 2024
We stayed at this hotel for two nights while we were in Hamburg for the Taylor Swift concert. So- the hotel was VERY busy when we arrived. We weren’t able to check in at 15:00, because the room wasn’t ready. The room was ready around 15:15. Fine. We get to the room, and it’s two single beds instead of 1 double bed as we had ordered. We went down to the reception, but they were completely booked, understandable, so they couldn’t move us to another room. We were offered 1 day free breakfast as compensation again fine. Later when we came down the receptionist said he actually couldn’t offer us free breakfast, but would give us 1 nights free parking. I was quite upset with this, but as I was on my way to the concert I decided to deal with it next morning. So- why did I give the hotel stay 5 stars? Because next morning we spoke with the wonderful manager. We explained the predicament, and she was kind enough to offer us free breakfast and free parking- this was a great compensation in my opinion. I have complete understanding that it was a stressful time for the hotel, but the manager was wonderful and so considerate. The room was HUGE and clean, and while we would have appreciated a double bed, we had a great stay anyways. Note for others coming here- you CANT but water and soda in the reception with credit card- only cash. Anyways- I’d recommend this hotel. And if I was to go to Hamburg again, I’d stay here again. Nice and close to trains and busses that go directly to the city center.