Hotels Near Casino Imperial in Hamburg

Very friendly staff throughout the hotel. Close to shops and restaurants in a nice part of Hamburg. Easy to get into the center by S-bane close by. Very good breakfast. All together good value for the money.

New Hotel in an old factory building, very nice and clean. Outside the city, need a car for the Hamburg experience. Very good breakfast, expensive but booked included in the room, ok and worth it. Nice parking garage, again expensive for a Hotel outside the city. 15 EUR per night. For me personally it is important to have fresh air, open the window. You can, very good. Next is a bottle of water in the room, there is a bottle of water but 4 EUR is highly overpriced. Means, you need a car, garage or parking outside, take your own water, a very nice and easy Hotel Sorry I did not use fitness and wellness.

The lack of air conditioning in this hotel is really no big deal compared to others. Their baby cot is not clean, my child slept in their bed for two nights, he likes to sleep on his side and on his stomach, and his face is allergic to any part of the bed that touches the sheets. When I spoke to the hotel, they admitted that it was the hotel's responsibility and said that they could pay for an ointment so that I could go to the pharmacy and buy it myself. Amazingly, almost all the staff at the hotel had a very poor attitude, didn't care about the child, privately divulged personal information about the residents as a topic of discussion at work (every staff member knew about our personal matters/information, even those I had never seen) and even asked me if you wanted to call an ambulance for such a small matter. I cancelled my whole day plam and took a taxi to the pharmacy, which cost over 60 euros, and in the end the hotel only gave me 5 euro for the ointment, saying that I took a taxi to a pharmacy that was too far away and they couldn't cover the taxi costs, and the manager said that the only place they could pay for was a taxi to 10 euros, so they refused to pay for the journey?？？ But they didn't say any of that before I left, I was just told to take my own taxi to the pharmacy and they knew we were leaving that day so they made a very perfunctory promise which was all overturned. The important thing is that I paid 100€ for this baby cot and it was still not clean, finally I spoke to the manager and I said I paid 100€ only to get the cot and he said you have checked out and everything is sorted I don't know what is in your room now? !!!Anyway don't bring your children to this dangerous hotel, the staff were very dishonest and went as far as to say the room had been cleaned to destroy the evidence.

OK - it's still the furniture I knew from the time when it was the Forum Hotel. And that's very long ago. But in autumn the renovation is supposed to go. The reception was very friendly. It's been really fun. I have a beautiful room with beautiful views of the city. Unfortunately, very much is built so that you may not be able to look at the elbe at all next time. Unfortunately. This time there was even a process that was close. Until the water pressure (15th floor) the shower was all right. But this is natural and there was no standard. I was surprised at breakfast. Besides the friendly staff, which quickly cleaned, the offer was very versatile. I asked: the fricadels tasted as they did (burned apple pieces) and not for convenience. But you didn't want to make yourself with foreign pearls and thought it was convenience. But it was all very good. I will put the hotel more in my focus once I'm back in Hamburg.

All in all the hotel is quite good, unfortunately some shortcomings put it to average for us. Upon check in, was asked at the reception whether we were Covid vaccinated 2 or 3 times. The certificate itself was barely looked at and no QR code scan was done. During our 3 nights stay, this was correctly done when entering Restaurant for breakfast, so why not at first contact point Reception? Upon entering our room (336), immediately noticed that it was rather cold inside. Normal if a window is open and aircon set at lowest level… Noticed as well that some empty shopping paper bags and some used brochures had most probably been forgotten during cleaning. In fact the bags were rather big and could not be overseen… Worse however were 2 used plastic cups in the bathroom, once again impossible to oversee them! The room itself was quite ok if you do not consider some stains on carpet and chair, however the very small wardrobe is kind of bad joke. ONE small storage compartment for a double room and no other storage possibilities in the room is far from standard! Breakfast on Sunday morning was rather chaotic with a completely full restaurant. Why not attribute time slots in order to avoid such a situation? This is done in some hotels and is rather helpful. On the day of our departure, somebody knocked at our room door at 08.45 am. Quite astonished that it was the cleaning lady who asked at what time we would leave... Had never experienced such acting in any other hotel also considering the check-out time of 11.00 am

NYX, das war wohl nix. Ich habe dort ein Zimmer gebucht, da meine Firma ums Eck ist. So konnte ich zu Fuß nach der Weihnachtsfeier pendeln. Für eine Übernachtung in der Woche von über 200 Euro die Nacht muss alles passen. Die Rezeption ist sehr hemdsärmlich gehalten, das soll wohl auch den Style des Hotels untermalen. Auf dem Zimmer ist alles sauber und da quasi Neubau sehr ansprechend. Wenn man dann allerdings im Bett liegt wundert man sich über das Kunststoffknistern der Matraze. Es sind Bockspringbetten die einen Schutzbezug aus Kunststoff haben, mag besonders hygenisch sein, fühlt sich aber so an als wenn man auf einer Silofolie schläft. Da rettet auch das Bettzeug über dem Kunststoff nichts. Dann sind die Abflüsse superlaut. Wenn irgendwo auf der Etage geduscht - oder schlimmer die Toilette gespült wurde, ist man live dabei. Da das Bad nur mit einer Glasschiebetür getrennt ist, hilft das schließen eben dieser auch nicht viel. Beim Frühstück war das Personal hemmunglos überfordert. Da sehr viele Gäste eingecheckt haben, war da auch sehr viel los. 2 Hotelkräfte haben mehr oder weniger nur abgeräumt, ein weiterer Mitarbeiter war für die neuen Bestecke und Abwischen der Tische zuständig. Nur leider nicht nur dafür, sondern auch die Buffets aufzufüllen, Geschirr am Buffet nachlegen usw. Da die Gäste meist zu zweit unterwegs waren, die Tische aber offensichtlich hautpsächlich nur für Großreisegruppen von 6 Personen ausgelegt sind, war es interessant zu beobachten wo die Gäste sich hinsetzen bzw. einen Platz finden. Das Personal war als solches im übrigen schwer zu erkennen, da Jogginghose und T Shirt vom letzten Sommerurlaub an. Aber auch das gehört offensichtlich zu dem Style des Hotels. Am interessantesten war es zu beobachten wie neue Gäste verzweifelt nach Besteck gesucht haben, oder jemanden den sie darauf ansprechen könnten. Das Frühstück war ok, aber definitiv nicht diesen Preis wert. Und zum iTüpfelchen, wir hatten Nachts um 01:15 einen Feueralarm mit komplett Evakuierung der Hotelgäste. So standen wir 45 min draussen und warteten bis die Feuerwehr alles geregelt hat. Hier lief im Großen und Ganzen alles glatt und kein Hotel ist auf sowas in der Nacht ausgelegt. Der Mitarbeiter der Nachtschicht war sehr bemüht. Allerdings sind sehr viele Gäste bei Minus 1 Grad in Unterwäsche nur mit einer Jacke bekleidet draussen gestanden. Und nun kommt mein Vorwurf an der Sache, als ich dann ausgecheckt habe, kam N I C H T S. Es war nichts los am Schalter da waren keine anderen Gäste oder sonst ein Stress. Ich übergab den Schlüssel, der Hotelmanager stand neben mir und die Dame sagte wortwörtlich: ”Vielen Dank, bei Ihnen ist alles geregelt, schönen Tag noch... ” Man mag meinen dass ich altmodisch bin, aber meine Angestellten hätten zumindest folgendes gesagt: Die nächtliche Unterbrechung tut uns sehr leid, aber das geschah auch zu Ihrer Sicherheit, wir würden uns über einen weiteren Besuch sehr freuen. UND wenn ich der Manager gewesen wäre, hätte ich noch hinzugefügt ”beim nächsten Besuch laden wir Sie auf einen Gratis (Kaffee, Frühstück oder was auch immer) ein. Aber was soll ich sagen über 200 Euro für so ein Abenteuer, wow. Es ist ein sauberes Hotel, aber in der Preisklasse funktionieren 95% der anderen Hotels besser. In unserer Firma wird dort kein Mitarbeiter mehr untergebracht.

It's all well and good except that there's a lack of humidity in the room and the air conditioning/ventilation somehow doesn't work. Unfortunately I couldn't fall asleep properly due to the dry air and this led to a cold. Otherwise clean room, the staff are friendly and helpful.

I was a little apprehensive after having read some of the reviews on here, but I have mostly good things to say. The hotel may be a little dated, but the rooms are nice and clean. The shower was quite tight, so be aware if you are bigger than average, and I wish there’d been a safe. My biggest point of criticism was the lack of air conditioning in the room, which was very hot. The hotel did provide fans however and the windows can be opened. The area around the hotel is a little dull, but the nearby station will take you to any part of Hamburg within minutes so it didn’t matter too much. Booked with breakfast, which was good with plenty of options.

Unfortunately, we had an unfriendly reception that was stressed and thus sprayed bad laughter. Questions were rather disgusted and briefly answered. There was a very bad price. Otherwise, the employees were premature!

Don't book this hotel if you are traveling for business purposes. When I booked the hotel, it said that the breakfast was inclusive and there was a price per night. However, in the receipt, the breakfast was listed separately, and the room price differed from day to day. The hotel refused to revise the receipt and even blocked my email address while I have only politely raised this request!