Guest User
November 12, 2024
Let me start by saying the staff and food (breakfasts & Dinners), were excellent, so why the 1 star review? We were in room 001 in the ground flor, and everything was as expected until it came to time for bed. the side of the mattress nearest the window, had a vey bad dip (when any weight was on it), which made sleep very uncomfortable, I don't normally have trouble sleeping. I told the manger the next day and she said they would look but couldn't do anything other than turn the mattress which would have affected my wife's side. After another 2nd bad night, as we checked out, the manger gave me the number to call regarding the good night sleep guarantee. I called the number the next day and the agent told me, because they are silentnight mattress', i wasn't covered, even if the mattress was damaged!