DoubleTree by Hilton Hotels in Halifax

The location is on the edge of the port, and there is a COWS ice cream shop 10 meters from the east gate. The clerk is professional. Breakfast is not included, it is a la carte system, but the price is actually acceptable between 17-24 Canadian dollars. The facilities include a swimming pool and a gym. The gym is very large. In the swimming pool, the old white man and the old lady are doing extravagant things, which is also drunk. The last hour of the swimming pool is adult only time, but there are still children in it after the time has passed. The security staff helped clean up in time. very good.

The facilities are relatively old and the hygiene is average. There is no cleaning service for stays of less than 4 nights. The hotel is in a good location, but the road at the main entrance has been closed for maintenance recently, making travel very inconvenient. Google shows that the construction will last until the end of September 2024. Putting aside the impact of the construction, the price-performance ratio is still good.

Positives: - Convenient location to the Halifax Citadel and the harbor, 2-3 blocks each way. - Good hot water - The room itself is old with limited electrical outlet, but the hotel installed extension cords and additional electrical outlet bases on the nightstand and on the desk to make charging easy and convenient. - The room was also dark due to its original design and age of the building, but the hotel brought in more lights and evenly spread-out the room to ensure no dark area/spot, which I appreciate. Negatives: - Hairs found on top of toilet and floors of the bathroom, lots of short hairs, disgusting - Watermarks on the coffee table and nightstand - Many pin holes on the walls and wall papers - When raising the dirty bathroom issues to the hotel, they sent an inexperienced person, Jared, over to help but the issues did not get resolved and made false accusations about me being rude to him when I was speaking at my normal voice and sharing cleanliness issues. - Toilet dripping all night - Booked for VIP package but did not get VIP service in both room quality and condition as well as staff attitude (particular from Jared) other than waiving the self-parking fee. - When speaking with the hotel manager about the issues after Jared's inability to solve it, the hotel manager plain outright told me over the phone that he did not care how I felt and was not willing to help solve the situation, and sided with his employee, Jared, who had negative attitude and accused me of being rude to his employees. And deflating the real issues, which is disgusting and unclean floors with many hairs. And made suggestions on using towels to ”cover up” all unclean hairs and dirty floors in the bathroom. - The hotel did not own up its own responsibility when dropping the ball on cleanliness and got defensive, worse yet, turned around falsely blaming me for being rude and treating hotel employees badly when it's them who started negative attitudes. Other: - Check in staff, Stella, was efficient but came across as impatient because she kept on cutting me off before I finished speaking. - Olga, the second check-in staff, was more cordial - There is no valet parking. The closet self-parking is across the street, no parking right underneath. In other words, if you sign up self-parking with the hotel, they will send you to a large parking garage across the street, and the hotel will provide you with an instruction slip on how to find it and find your way back to the hotel lobby. The parking garage entrance is on Albemarle St. If you follow hotel's instruction slip carefully, you should find your way back without issues. Always remember where you park. Or just ask people around. The walk from where you park to the hotel lobby is at least 10 minutes assuming you don't get lost. You would cross a big indoor food court and a walkway and escalates before getting back to the hotel lobby. The hotel shares parking structure with Hotel Halifax across the street. - No breakf

I was very satisfied with the double bed for the first time, but this time the single bed was shocked. The toilet is half as big as last time. The soundproofing is also poor, and it doesn't feel like the same hotel as before. Maybe the top floor hasn't been renovated yet. This time the room doesn't deserve 800 RMB at all

Would rate the front desk staff a 8 out of 10 due to the lack of concern about one of the staff. Housekeeping very friendly and helpful and cleaned up when we only ask that our garbage been taken out. Room was very comfortable When the phone wasn't working one of the young front desk staff came up and took immediate charge and fixed the problem. We were looking forward to using the ”hot tub” but who ever is responsible for the hotel's web site should delete the hot tub picture s it hasn't been there, per front desk staff, at least 10 years. The fitness room only has 2 out of 4 of the stationary and Eliptical bike working. Gave up after mentioning it to the front desk staff on two occasions. Had a nice washroom with safety bars, but would suggest bringing a safety mat and there were no safety *****s in the tub. Surprisingly I found out the hotel did not have a liquor licemce so I had to go to another hotel for some ”brown pops' on New Year's eve.

Our trip from the moment we arrived was perfect. I’ve never seen a whole hotel’s staff so friendly! The room is beautifully done, we had an amazing view of Citadel Hill, very comfy bed, in-room Nespresso, plush towels - an absolute treat. We had a fantastic meal at Chopped too. We loved it so much we’ve cancelled our upcoming reservation at a nearby hotel for March Break and are returning to the Sutton Place.

Great place to stay, Breakfast was awesome, will definitely recommend this place to stay if u are visiting Halifax. Good customer service. Well maintained , clean hotel.

Hi Jamie I felt it best to write to you directly as to our recent disappointing stay at the Halifax Homewood Suites. We have been coming to Halifax and staying at your hotel for many years and always found it to be among one of the best which is particularly one of the reasons for our disappointing stay. Admittedly Covid has made our routine Halifax visits for work and social events non existent in the past two years. Recently we had a booking at your hotel and were called the day of our stay that our room was not available due to a mechanical issue. This happens and we understood. In fact we were quite happy with the alternate location that you provided us at your sister property. So we made a second reservation for this past Saturday night staying until the following day. We arrived for check in at 3:15 and were told our room was not available as cleaning staff had not been able to get to our room yet. We were unable to get an estimate as to when it would be completed. We were accompanying friends who also had booking issues but were able to get their room after some confusion. We decided to go with them until our room was ready so I asked the front desk to call us there when it was ready. I was told they were cleaning our room, which was 503 shortly and we would be called. Approximately 1 hour later we were called that our room was now ready. This was inconvenient but understandable. We collected the keys in a sleeve and again were told room 503 was ready. Proceeding to that room we found the door open and cleaning staff still inside. I questioned this and was told they were doing VIP clean inspection. She asked us to come in and departed. We unpacked our belongings, used the facilities and my wife began to touch up her hair and makeup for our 530 reservation. I took the opportunity to unload the dishwasher and then went down the hallway to get ice. When I returned my key didn't work so I knocked to get in. We had two keys so I picked up the second one to try it. At that point I realized she had written room 403 on the sleeve. I phoned down to the front desk to clarify the error and no one answered. We realized we had been sent to the wrong room so we packed up our belongings and went down to 403. The keys worked so we appreciated the error. I again called attempted calling the front desk but the phone did not work. The safe also did not work. The internet did not work. We went back to our friends room as we were now late for our reservation. I called the front desk from their room and notified them of the events and failings. She told me she could give me keys to room 503 but I explained we had moved down to to 403 as per the writing on the sleeve. Our friends called and cancelled our reservations as we were now late. Upon returning that evening I again called the front desk in regards to the phone, internet and safe issues. They told me they made a note without solution. We have had such great experiences with your hotel in the pa