Hakone Gora Karaku

The best thing is the service! The decoration style is relatively modern, not very old-fashioned, you can communicate in English (many hotel communication is quite annoying), you can take the subway to Odawara Station, you will send an email before the trip, and the food is ordinary, not amazing.

The worst luxury hotel in history! The overall service is very poor, they can't speak English, and they completely ignore the guests. My five-month-old son's face was all red and swollen because he slept on their bedding. He cried for several nights. My husband was also red and swollen. I went to the hotel front desk, but they refused to deal with it, refused to admit it, refused to change the bedding, and did not provide any medicine. A bunch of people were still giggling there. They treated a five-month-old baby like this. It can be said that they are inhumane! ! ! Until the end, their manager never came out. He had a cold face, shirked responsibility, and did not deal with it. This is the worst and most inhumane hotel we have felt in Japan after so many times! Besides, the food is basically not enough, and the price of extra food and drink is 4-5 times that of outside! If you go with children, it is strongly recommended to be cautious. It is a completely inhumane hotel without service! There is no child bed!

Health: good Environment: very good Facilities: first class Service: good

Very satisfied, good view, beautiful environment, can see the mountains and water of Hakone, super convenient transportation, beautiful scenic spots are just outside. Breakfast is good, dinner is also good, but the price is a bit expensive. Parking is good in the hotel.

Well... this time I couldn't book a better hotel nearby so I chose this one. Originally I saw the photos on Ctrip and felt that I felt... uncomfortable once I entered the room. Except that the front desk lady was very polite, the price of 200,000 yen a night was a scam even for breakfast and dinner... The Japanese cuisine for dinner was incomparable to the 7,000 yen at a certain Songtei in Ueno. One person needs to add items separately for 15,000 yen. Two people added items and ate in the restaurant lobby for a total of 50,000 yen (this is the first time I have seen a Japanese hotel Kaiseki that requires additional money and all the food that is not added is refrigerated in advance) It has nothing to do with the type of food, it is just perfunctory and informal, and the privacy is poor. If you want to choose a hotel with Japanese service and good privacy, I personally don't recommend it. Not to mention the low cost performance, the private hot spring is very dirty, including white water stains on the toiletries in the bathroom... Maybe I booked it late. The view outside the room is also very ordinary, just a dry mountain. I personally think it is not worth the price at all. At this price, if you book in advance and have enough time, you can stay in a hotel with more beautiful scenery, better service and cleaner service^_^ (Maybe the previous stay was too good, refer to it as appropriate

非常滿意。