Hakone Retreat Villa 1f

The service is really commendable for choosing this hotel, especially in terms of pick-up and drop-off, and helping to book meals at restaurants outside the hotel. During the two days of heavy rain in Hakone, they didn't worry us at all, and they helped us contact and make arrangements. Thanks to Yong and others for their warm and thoughtful service. I will choose to stay here again next time I come to Hakone.

This hotel is generally a bad choice, so choose carefully. All the rooms are single-family villas, and they are surrounded by tall pine and cypress trees halfway up the mountain. It is indeed very quiet. The room is in Nordic log style, and the space is quite large. But as a high-end resort hotel, it fails for the following reasons: 1. The biggest complaint is that its food is very, very bad. It's not that I haven't eaten good Kaiseki cuisine. I have been to Japan many times and have experienced delicious Kaiseki cuisine in Kobe's hot spring hotel, and it is very filling. Let's put it this way, the food in this hotel is the worst Japanese cuisine I have eaten in all these years, no one else. There are almost no Japanese employees in the hotel. The people who received us, the waiters in the restaurant, and the people who cook in the kitchen are all Southeast Asians and Indians. Note that the chefs are also. I don't mean to say that Indians are bad, but the chances of them making authentic Japanese food and Japanese service are almost zero. I noticed that all the guests are foreigners, there are no local Japanese people, and I guess this hotel has been abandoned by local Japanese people. 2. The room is not clean. There are many mold spots on the wall. It is terrible for people who love cleanliness😟 3. At 4:00 a.m. on the night we stayed, the whole hotel suddenly lost power, and then the emergency power was activated. The big emergency lighting and doorbell rang repeatedly and shone over my head. It was really annoying to be woken up in the middle of the night. Then no one showed up or apologized or dealt with it afterwards. It's really speechless to encounter such a thing. 4. At 6:00 a.m., there was a radio broadcast, and then there was some prompt in Japanese... My God, I felt like I came here for military training. Then at about 7 or 8 o'clock, the sound of mowing the grass outside was very loud, and I couldn't rest well at all. So in general, the experience of this hotel is very bad. There are other better options at this price. I will never consider it again. I have a shadow on it.

완전한 휴식이 되었던 스테이! 기대이상으로 좋았고 주변을 걷기에도 좋았습니다. 방안에 히노키탕 와인셀러 스피커 공기청정기 벽난로까지 다 갖추어져 있어 만족스러웠습니다. 일본식 조식도 맛있었고 직원들도 모두 친절하셔서 좋은 기억뿐인 곳!