Hakone Gora Byakudan

When booking the hotel, I stated that my daughter is allergic to peanuts and eggs (overdosing of allergic ingredients can be life-threatening). When we arrived at the hotel, the front desk delivered the room very slowly. We had to wait in the lobby for a full 20 minutes before the key was handed over. While waiting for the room in the lobby, an Indian male employee confirmed with me twice that my daughter is allergic to peanuts and eggs. So far, everything is normal. I made a reservation for dinner at 18:30. When I arrived at the restaurant with my 5-year-old daughter, the restaurant staff did not provide children's tableware until I asked for it a second time. Upon arrival, the staff did not explain which allergy meal it was, but asked to use dinner as normal and promised that everything had been noted. Ten minutes after my daughter started taking the medicine, she started to have vomiting and abdominal pain (she had not eaten anything before the meal). I immediately gave my daughter anti-allergy medication, but the abdominal pain continued and I asked the hotel to call an ambulance immediately. Next came the most disgusting stage of the entire hotel stay. A short-haired female employee in the restaurant immediately distanced herself from the relationship and said that our hotel had nothing to do with my daughter's current situation. She started to process my daughter's departure without my request. When she checked out and asked me to settle the bill of 2,500 yen for drinks in the restaurant, I dumped her 2,000 yen on the spot, ***************! The time was 19:10, and I did not There was no fuss, I stayed calm throughout the whole process and took care of my daughter and communicated with the hotel staff in English. When the guest's life was in danger, the hotel staff did not choose to rescue, but immediately chose to distance themselves from the relationship and asked the guest to pay the fee and leave the hotel. The White Sandal Hotel has no morals at all! I have been coming to Japan twice a year since 2016 , each stay is no less than ten days, and I have never encountered such a rubbish hotel! I don’t know how this hotel is ranked in the top 100 of trip.com! A typical murder for money! When the ambulance arrived, the female employee stayed throughout the entire trip I laughed out loud with my colleagues, and even jokingly told me not to be angry and stay calm! When it was already life-threatening, you calmly kicked the guests out of the hotel and asked for payment for the drinks. It was great! My daughter got in the car and vomited again and fell into coma when we arrived. After a series of treatments at the hospital, the doctor issued a report and explained that my daughter was indeed suffering from abdominal pain and vomiting due to food allergy! That night, we called a taxi and returned to the hotel. No employee came out to greet us. The hotel had nothing to do with us. They didn't provide any help other than calling an ambulance for us! Until I provided the doctor's report stating that the condition was indeed caused by food allergies, the *** female employee was speechless and continued to say it was none of their business. This was so shameless* *The ability to clear up relationships is really great. She only kept saying "wait a moment" throughout the whole process. Their manager was not here, and the 20,000 yen I dumped her last night was returned to me intact, and she never asked me to pay for the drinks. Money, I insisted on paying for the drinks when I checked out. I told the hotel that you asked me to pay 2,500 yen at that time. Why didn't you charge me now? The hotel did not apologize to me and dismissed me, nor did they tell us that it was their relationship. I communicated with the trip staff and asked the hotel to refund and reimburse all medical expenses, and the hotel agreed unconditionally. Why should the hotel waive my fee if it feels it is not its fault? I won’t go to this trashy, conscienceless hotel again! Let’s talk about the hotel hardware. When the hot spring is completely leaking, the floor-to-ceiling glass is a movable glass gap, which will leak air. The indoor temperature of the hot spring is no different from that of the outdoor. The food waste is only two pieces of broken duck breast, pork and two pieces of beef. Twelve thousand The price of one night in Hong Kong dollars is totally worth the price! The price is more expensive than Kawaguchiko Fufu, but the hardware, service, and ingredients can’t keep up! A typical Internet celebrity hype hotel!

酒店超級棒 比想象的好很多。服務非常周到，不知為什麼還有差評。餐食也很OK

實在是太棒了！服務和環境都很好！整個酒店只有16間房，私密性做的很好，客人很少，所以整體感覺很舒服。房間都有私湯，泡温泉很方便～太喜歡了！有機會還會來。晚餐懷石料理很有儀式感也很好吃！

非常好！餐飲也不錯

The reputation of Gora is well-deserved. The environment is excellent, overlooking the big river, forgetting worries, leaving the world behind, and letting Zen enter your heart. The private soup is comfortable, and the service is attentive, which is amazing. The food is not good, although it is not the highlight, it is delicious. I love the cute snacks and small night snacks.

真心感覺一般，尤其懷石料理很失望😞經不起仔細品味，可能時間長了，有的地方需要維護修理了