Yunokawa Prince Hotel Nagisatei

早上看著大海吃！

I have been to Japan many times, but this is the first time I have felt such excessive service and charges. Background: Because of the sudden earthquake in Kyushu, we had to leave for Japan the next day after the earthquake. We were a little afraid of aftershocks and major earthquakes. We booked a trip to Hokkaido a little before departure. The booking was rushed and some negligence occurred. 1. Hotel location: It is far from Hakodate Station and the city center. At that time, I booked it because of the sea view and hot springs. I could only rely on taxis to travel. This is okay. It is very close to the famous ramen and omakase, which is also good. 2. Facilities: The room I booked is the Haihua Sea View Twin Room with Private Bath, on the 9th floor, with a good view. But to be honest, the private bath does not look like hot spring water. It is different from the Nono Kaze of Lake Toya. The soup is clear and the water temperature is not high. Moreover, the private bath is completely unobstructed, with only metal railings, which means that people on the beach can be seen clearly when entering and exiting the private bath. The next day, I also saw someone walking on the beach with a flashlight. 3. Service: Here comes the point. I have been in Japan for so many days, but I only chose the wrong number of people when booking this hotel. I chose two adults and forgot to add the child. When I checked in, the receptionist did not mention the problem of three people staying in the room, and also gave three welcome drinks. I didn't know that I had booked the wrong number of people. The next day, when I went to have breakfast, the front desk swiped our room card and said that this room can only accommodate two people and I have to report it to the supervisor. At about four o'clock in the afternoon, Ctrip called and said that the hotel had told me that because of the child on the first day, it added 26,000 yen for our special stay. The next day, we can't stay in this room anymore because the maximum number of occupants is 2 people. We have to change the room and add an additional 80,000 yen for the room change fee. I was shocked when I heard this. I booked this hotel for two nights at 7,600 RMB. It's okay to add the child's fee on the first day. On the second day, in addition to the room fee already paid, 80,000 yen (that is, 4,000 RMB) will be added. Is this crazy? I asked Ctrip customer service to communicate with the other party. We can't accept this price. An hour later, Ctrip's customer service called again and said the same thing as above. I was furious and asked Ctrip to call again after the communication. At 5:30, we returned to the hotel. The hotel manager brought a foreign translator to the room to negotiate the change of ** price, saying that there was no need to add 80,000, only 52,000 for two days, which was equivalent to adding the consumption price of the child, but we still had to change the room. In order not to affect our mood for travel, plus there were children, we agreed. As a result, we changed to a much cheaper Japanese smoking room. There was still some smell when we entered the room. The floor was relatively low, on the fifth floor, and people on the beach could look at us on the balcony. So we didn't take a hot spring bath the next day, and we took a bath with the lights off. This stay experience was really bad. Although it was our problem to book the wrong number of people, we still accepted the extra fee and changed the room. Looking back, I still need to comment on the service of this hotel truthfully. Ctrip gave some compensation, but the actual stay of this hotel was more than 4,000 per night, which was twice the daily price, and it was really outrageous that they did not allow cancellation.

不錯！房間比較新，酒店整體體驗感好

温泉美食都有，位置方便，交通便利，服務也到位。

很不錯的酒店，推薦

房間太簡單，景觀不佳，價錢也不便宜

The private bath room I booked was very comfortable. It cost 2000 yen to take a taxi from JR Hakodate Station to the hotel. It was also very close to Hakodate Airport. I forgot how much it cost, but it was less than 2000 yen. There was a convenience store opposite the hotel, which was very convenient. It took about 10 minutes to walk to the Tropical Botanical Garden. The hotel staff was great. As soon as I got off the car, someone came to pick up my luggage. It was a petite Japanese girl. I was really embarrassed to take the initiative to help carry my 29-inch suitcase. The other service staff were also polite. I strongly recommend the private bath room. Listening to the sound of the sea and soaking in the hot spring to release your soul~ Looking forward to my next trip to Hakodate~

吃的很好性價比比較高温泉酒店