Fairfield Inn & Suites Hailey Sun Valley

We had a wonderful stay. Happy with service and facilities.

Nice hotel near sun valley ! Clean and breakfast was good!

This hotel has a great view of the surrounding mountains in this beautiful town. The pool and hot tub were open late, and the kids really enjoyed both of them. Breakfast was good, both hot and cold items were available, and this buffet had a great variety of items. We enjoyed our stay and highly recommend this hotel!

I have spent many nights at Marriott Fairfield Inns and this is the Fairfield yet. I was here in the early summer (2022) and the rates were great then. The Inn is new and that really sets it apart. It is super clean. I recommend a room on the third floor away from the street.

Good place for a short stay in Hailey. Rooms were well laid out and clean, staff gave us a good welcome and service. Pool and hot tub were fine, with good outdoor seating areas. Will stay again when opportunity arises.

I am a Marriott Bonvoy member and stay at hotels on an average of twice a month for family adventures. This was my worst experience customer service wise at any hotel in the past five years of frequent hotel stays from Seattle to San Diego to Sun Valley and everywhere in between. When we visit the Sun Valley/Ketchum area in Idaho we usually stay at the Limelight Ketchum. I chose the Fairfield Inn & Suites Hailey because it was pretty much a brand new property at the time. I also wanted to use my Marriott Bonvoy membership because it was a three night stay (3/17/22-3/20/22) and wanted to earn some points and had seen decent reviews. There was one Google review with a poor customer service rating but that guest was eventually helped by other staff members so I didn’t think much of it at the time. When my kids and I went to use the pool and asked where the pool was located, we were asked if we had a room key in a harsh and rude manner. Like I stated before, we average two hotel stays per month for the past five years and have never been asked if we had a room key when inquiring about the use or location of amenities. The other poor interaction with a staff member was upon walking outside to our car with a maintenance staff member whom we greeted with a smile and a hello, only to be blatantly ignored. Again, not an experience we have ever had before. The only good interaction that we had with a staff member was with a housekeeping staff member whom we greeted with a smile and hello and the greeting was returned with the same smile and hello. After reporting the experience to Marriott Bonvoy member support I was sent an email from David Hansen. I appreciate the return email and effort from him but didn’t feel like I wanted to have anything else to do with this particular property after the worst customer service experience we have ever encountered during hotel stays.