Hotels Near Stadtholder's Gate in Hague

I was staying 5 nights. I had originally booked for 3 but wrote to reception back in November I wanted to extend the stay to 5 nights. I did ask should I just make a new reservation and they said no, it was recorded. This was confirmed as was the new price. When I arrived at reception, they had no record of my 5 night stay and I had to find the email to confirm both the extension and the remaining nights to pay. The person was lovely and sorted it out, but I felt a bit strange about it. Then after the 3rd night I received an automatic check out message so I checked with reception and they thought I was checking out and I had to go through the whole thing again. I had already paid so I explained that too. Anyway perhaps a note could have been added or something on the system. The location was perfect. I felt safe walking around at night and it was very convenient for the Amare centre. The bed was very comfortable and the shower was hot and the shower was a good size. I liked they had some BBC channels. I think on day 4, the wifi was down. This is not reception’s fault but it was out for probably 30 hours. This seems quite odd in a major hotel for it to be out for so long. Unfortunate but it was fixed eventually. Staff were nice. Lifts worked well.

Spotless rooms with very nice toiletries. Only negative issue was the service in the reception. Hardly any smiles, you do not get a feeling that you are welcomed. I received a wrong invoice with a name of another customer when I rented a bike. However, the bike rental is otherwise very easy and the bikes are a good quality. If the weather allows I recommend to cycle to your destination. Excellent breakfast with a variety of gluten free and vegan options. You may also have a custom-made omelet.

Great hotel, nice employee, fantastic service, phenomenal experience. I stayed there with a friend for a week, each day we left the hotel at the morning/noon before 11 am. Afterwards we got a cleaned room with new bathtubs and also the kitchen was refilled. The personal was cool. Would like to stay a bit longer

I love Novotel as a chain, and have stayed at this hotel before and was quite happy. This time I felt things were a little off and I wasn't as satisfied. I seem to recall getting a free bottle of water in the room, which it appears is not included anymore. No more individual shower gels and soaps, but now big pumps of soap, which is OK if you have the complete set of them. Yes, it's more environmentally friendly but it's also a sign of cost-cutting. Breakfast was more or less the same -- good choice and quality -- except on a busy weekend they seemed totally overwhelmed and people had to queue to get a table. On a quieter morning, I noticed a sign stating one can request omelettes and poached eggs from the kitchen, so I did, and this dish never materialized, which was a little awkward. The fresh orange juice machine is awful: constant noise and queues of people taking ages to each make one glass of juice, as it requires that the user slice the orange and then ram each half, one at a time, into the machine, yielding a tiny amount of juice. Repeat for 6 or 7 oranges to get a glass... It would be funny to watch as slapstick if it weren't so annoying to listen to. On the positive side, the rooms are still attractive, comfortable, and quiet.

Very good, 2 minutes walk from the station, the traffic is very convenient

Wir sind ganz spontan (einen Tag vorher gebucht) in den Niederlanden angekommen und zusammen mit unserem Hund eingecheckt. Der Empfang war sehr nett und im Zimmer stand schon eine Hundeschale mit Ball und Leckerlies bereit. -Ach so, wir waren im Erdgeschoss im Altbau untergebracht. Die Zimmergröße war ok. Allerdings fehlt jegliche Ablagefläche für einen Koffer und einen Schrank gab es auch nicht, lediglich ein offenes Regal mit ein paar Kleiderbügeln. Auch im Bad gab es lediglich 2 Haken für Handtücher und leider gab es im Bad auch keine Heizung....das war ordentlich kalt. Leider waren auch Flecken in der Bettwäsche vorhanden, ich vermute mal, die sind bei der Wäsche nicht rausgegangen...nicht schön. Die Betten sind nicht gerade bequem, aber wir sind ansonsten Wasserbettschläfer, denke da sind wir verwöhnt. Der Außenbereich war etwas ”schrammelig”, die Leihfahrräder lagen mehr oder weniger vor der Tür im Dreck. -Eigentlich alles Sachen, die man mit sehr wenig Aufwand etwas ansprechender gestalten könnte. Ja, ich kann meinen Vorrednern nur zustimmen, es ist sehr hellhörig. Unschlagbar ist aber die Lage, ca. 100 m und da ist man schon am Strand und zum Pier sind es vielleicht 5 bis 10 Minuten Fußweg. -Aber hey, wir haben für 2 Nächte 180 € gezahlt und ich denke, dass Preisleistungsverhältnis stimmt und ich will nicht groß meckern. Das Frühstück kann ich nicht beurteilen, wir waren auswärts frühstücken. Da wir zum Glück Superwetter hatten und sowieso nur zum duschen und schlafen da waren, war es für mich echt ok und konnte damit leben. -Ich denke, es ist wirklich nur was für Leute, die nur kurz da bleiben wollen. Für einen längeren Zeitraum ist das Hotel leider ungeeignet.

+ Very close to beach but still quiet, you only hear doors opening but no sound from the street. The lady checking me was super friendly and warm. Great value deal for Scheveningen. - The air circulation system is loud, if you turn it off then you get smells in your room of other toilets and smokers outside. This is inconvenient seeing as you can't open the windows. Also, cleaning could be better, the remote and TV were sticky and there was dust in certain corners.

Great hotel, with quiet lobby. Handy automatic supermarket machine witch gets you food and drinks anytime you like. Staff is semi Dutch speaking but deliver a great clean and tidy hotel. Traveled for business, good location. Sea is just around the corner. Photos look the same as reality, so I won’t include photos in my review.

After reading the various negative reviews (after booking my trip!) I was mildly apprehensive about my stay here for a number of nights. Upon arrival I was pleasantly surprised to find the hotel very clean, although the check-in process was a time-consuming.mThe room iI was given was small but quite acceptable for my needs and quite clean. Once up in the room, I tried to call down to reception to clarify a minor issue. They ignored my calls. I rang 3-4 times over a period of 20-30 minutes, on one attemnpt, letting it ring for up to 10 minutes. No answer. I eventually found the information I needed in the small info-sheet after looking carefully. The next day, taking a day off from business, I wanted to stay in my room to write emails and so on, so I put out the 'please make up my room now sign at 8 am and went out for breakfast. There were 4 or 5 people in housekeeping on the floor, who, through the course of the day as I came and went, they, seemed have decided they should be doing every single room EXCEPT mine. I has to go to to reception again around lunch time as I found my key disabled. It took the gentleman on reception 25 minutes (I time this) just to be able to create me a new key, and there was no explanation other than ”the system is playing up”. Also at this time, I specifically asked if they would ensure my room was made up and I was assured he would contact housekeeping to make sure it would be done. I went out to lunch. I returned just before three, and the room remained unattended to. I went to reception, this time to register complain, and was quite brusquely told ”this is jsut because the housekeeping staff are busy”. Obviously so!! BNusy all day long doing every room apart from the only room with the ”please make up my room now ” sign hung on the door!! I asked to speak to the manager and was rebuffed. It was clear from the evasive response to my requrest that the receptionist did not want me to speak to the mana gera. After I said I really did want to speak to the manager I was told she wa s busy but would be along shortly. I expected him to do something to contact the manager such as pick up the phone or go to find her, instenad he simply started to ignore me and began to deal with another customer, which behaviour I found most discourteous. When I remonstrated about this he irritable stated taht ”I'm dealing with your problem by email -- you just can't see what I am writing on my screen”. 15 mins of this silent treatment passed I asked again for the manager and was told she was too busy to talk to me. I returned to my room, and housekeeping finally arrived at 1500. These service failings would be incompatible with a 3* rating hotel, but the ket to this thing is that these annoyances are all people related. it is not any indivudual issue-- these things are routine, and dealt with elegantly in even the cheapest of hotels. I expect more from a so-called 5 start property. I It is a real pity as the latest own

When we arrived the reception was empty. There was not even a welcome drink in the room. The cleanliness of the hotel in general and the room in particular left a lot to be desired. Nothing you would expect from a 5 star hotel.The room was horribly decorated. The rug under the bed was completely crooked, and a wooden lamp that almost pierced my eyes twice. Over the bed there was a button that said do not disturb with a night light so bright it was impossible to sleep well. The bedroom furniture was old and chipped.The bathtub had one of the faucets broken.The hotstone massage was one of the worst ever. Impossible to relax when the masseuse tries to make conversation and makes so much noise with the stones that it is impossible to relax even 1 min. The pool was okay. The rest of the SPA we did not try.We booked dinner at reception but when we arrived at the restaurant there was no reservation. The rest was across the street from the hotel, very uncomfortable having to go out to dinner in another building, especially on a cold and rainy day. But the worst was yet to come. We asked if it would be possible to make a bowl of rice or pasta for our 3 year old daughter but they refused. What restaurant, much more than 5 stars, refuses to make a simple rice for a child? Neither the poorest restaurant nor a 3 star hotel. Then we ordered fondue for two. When the waitress brought us the food came a plate with 5 small pieces of grilled meat and a tiny bowl of fries. When we said that it was not what we had ordered, but the fondue, they told us that the restaurant no longer made fondue. But then why was it on the menu? Why didn't the employee who served us the first time inform us that there was no fondue? As the dish that came was very little food for 2 adults and 1 child, we ordered another steak. Waiting another 30 min. When the waitress came with the plate, she dumped the fries all over the floor. We had to wait a little longer for the fries.The steak was good but for 30€ you expected a little more than 5 tiny strips of meat and a small bowl of pre-fried supermarket potatoes. Needless to say, our 3 year old daughter ate very poorly.Definitely untrained and very unfriendly staff.Breakfast was mediocre for a 5 star hotel. Breakfast at the level of a 2 star pension. 5 star hotel has absolutely nothing. At most 3 stars and already very forced. In the end they wanted to charge us 15€ for the car park when the reservation we made on booking.com said that the car park was free. As we complained about the bad service they did, they decided to withdraw the 15€ from the final bill and the two tonic waters we drank for dinner. Hotel not recommendable at all.