Guest User
September 7, 2023
This hotel was once a reliably good property. We are now so upset about our recent stay, we will never return. The hotel is under construction. Beware. All the employees were incompetent and rude. We were charged 40.00 at check-in for “incidental charges,” which were in case we smoked in the room, brought pets, or stole. This was not reflected on our bill at checkout, but we were told it would not be returned for 7 to 10 days. The checkout clerk refused to give her name. The manager was “not there.” Also, the room charge was $50.00 more than the original price quoted. The clerk insisted we booked on a third party site, so no receipt was possible. We booked on the IHG website, but no points for me were applied as a rewards member- she told me I would have to do that myself. We were treated like criminals and no one did anything to provide the bare minimum of cooperation or guest service. We were stonewalled. We never Conduct ourselves with anything but patience and courtesy. In this case, we received none of that. Do not stay at this hotel.