Hotel Carillon

This hotel was one of the worst we have ever stayed at. The room was very small with dirty curtains, the shower had no showerhead. The website said they provided breakfast, but they no longer do. They do have a restaurant that serves through lunch and dinner. They don't have a receptionist later in the evening nor in the morning - we went out of the hotel in the in the morning to get breakfast and our room key wouldn't work. We had to wait until someone came along with a phone so we could call someone to come let us in. It didn't take long once we called. The only positive is that the hotel is right in the center. However, the price was way too high.

The most deceitful and unpleasant manager who hides in his office when we complained that few people did not get fed at all! They made us wait and wait and turned our heater off together rid of us as our complaint was justified by waiting staff. He told them to say he gave 10% off each meal but when I checked against the menu..it was the same!! Even the waiter was shocked. The so called manager was like nothing I have seen before! If he's not part of the family business sack him immediately , if he is I'd ask him to wash the dishes and then sack him. Didn't care a toss..

Spent a few days in Haarlem recently and stayed at the Carillon hotel at the Grote Market. The location of the hotel is very good, as the market square is attractive and historically interesting. And it’s where most people in the area gather to socialise, so there are plenty of places to eat, drink and shop. However, the hotel itself is disappointing. There is no proper reception. To book in you have to call into the restaurant which adjoins it, where one of the bar staff will deal with the paper work and then hand you a bill for the tourist tax! While I realise that the hotel is not responsible for this charge and that it’s down to the local authority, I still resent giving in to blatant extortion. Our room was at the top of two flights of stairs, the steepest I have ever encountered. And although it was clean it was also a bit run down. The electrics were very `Heath Robinson’ and there were no facilities apart from a television that didn’t work. The beds were uncomfortable and walls thin enough to hear those in the next room stomping and crashing around till the early hours. The en-suit had clearly been designed by a lunatic. It was incredibly small. You couldn’t open the shower door fully as the wash basin was in the way and you would have to be a contortionist to use the toilet. Would we stay at the Carillon again? No.

The location is great and the rooms are acceptable. I had requested a room at "the quiet side" but got a room right up front. It was a Friday night and until 6:00 AM we were kept awake by loud party noises outside. We were told that breakfast was available at 8:00. It was not until 8:30 that someone showed up and it was finally served around 8:45.. The dinner that we had there was OK.

We arrived at 240pm to be told by the unfriendly bar man check in us at 3 ! When we booked in the room was hot and although a budget hotel it was like a scene from hostel! Very basic small and scruffy ! A 💩on the floor definitely would have cheered the place up! We sat outside and had a drink which were over priced. It was so noisy and hot that we didn’t sleep till after 4 am ! Was pleased to leave . On a positive breakfast was ok and the towels were clean.