Hampton Inn Guntersville

I always stay at Hampton Inns. Just usually enjoy the locations but when my wife and I arrived at the Hampton Inn in Guntersville,AL we were immediately shocked at the condition of this particular location. First of all, the hotel is really in need of an update. Our room was on the second floor which had a very bad odor. My wife said like magic marker but for me it was like the entire floor was a smoking section. I have asthma and it triggered an attack once I got into the room. I had my meds and got better. The carpets in the hallway were very stained and grungy and the wallpaper was peeling everywhere. I felt like this was a Motel 6 instead of a Hilton brand. And the room…well there was mildew on the caulking in the bathtub and there was well all I can describe as possible dried bodily fluids on a painting next to the bed. I reported it before checkout because that is when I discovered it. At checkout I asked if there was any compensation I could get for a dirty room since Hampton has a 100%satisfaction guarantee. I was only offered a $10 Subway gift card. No refund or anything like that. Very disappointed. The only reason I didn’t give a one star rating in this review is because the breakfast was decent. Sound really carries and there were loud noises from other patrons in the hallway that were very easily heard in the room. As a Hilton Honors member I cannot recommend this place until significant repairs and renovation occurs.

We are a baseball team of 15 and 16-year-old boys. We normally get anywhere from 18 to 22 rooms and these people were so amazing. The breakfast was fresh. The rooms were clean, but the overall thing that impressed us was the Staff! Everyone was so nice and so helpful. They are doing some renovations.

Made a mistake and booked a room in Guntersville instead of Scottsboro. It was late and we didn't want to drive forty more minutes. I realize it was my mistake but Orbitz said that they will sometimes waive the charge for the night but they did not. We ended up staying at the Comfort Inn in Scottsboro. The Comfort Inn gave us a discounted rate when we told them that we had already paid for a night at the Hampton Inn. They were surprised that the Hampton wasn't willing to make a concession. Stay at the Comfort Inn instead of the Hampton Inn. They are much more accommodating.

Tired and need a nice place to stay with super people Great atmosphere and really good breakfast- rooms are clean Can’t speak enough about the warm greeting given late at night and the fellowship offered over a hot breakfast

The hotel is very outdated. It is definitely time for a refresh on this property. We were only in the hotel for 1 night and we spent limited time on the property. Digital check in was seamless, as was getting into the room with my digital key on the app. Room was well appointed and the views of Lake Guntersville were stunning. Complimentary breakfast was pretty basic--nothing special. We were in town for a softball tournament, and will definitely choose the brand new Hampton Inn in Albertville next time we come. It's only 10 minutes away, closer to the ball park, and closer to more restaurant options. If you like views, this is the place, but if you prefer new and convenient, choose somewhere else.

The king room I reserved was missing a painting, unmatched paint, and tons of scuffs on the walls as you can see in the pics. So I was moved to a queen where it reeked of smoke and the was a bar of soap left in the shower. Got moved to another queen where it was at least semi clean. This hotel is in major need of a remodel. They should not sell rooms that are in need of such repair-extremely poor GM tactics. As a Hilton Honors member I expect much more for the money I spent. Save your time and money and locate a better hotel in the area. If Hilton has their wits about them they would remove their name from this hotel.

We asked for an accessable room, the beds were too high the TV didn't work. A SPECIAL SHOUTOUT TO JESSICA HUDDLESTON, and JOSE. She changed our room to one with lower beds and better for my wife. Everyone we met was very courteous. We will stay here again. Hampton might consider lowering their beds.

We arrived just before a windstorm hit the area. There was some damage to the hotel but the desk clerk was quick to repair the doors and clean up the area where all the mulch and dirt blew in. The room was clean. A nice location overlooking the lake.