Wingate Hotels in Guilin

excellent location with a great swimming pool. very nice and comfortable stay. would stay again. Twin pagodas right across the road and best food street very close.

We spent 2 nights at Sheraton hotel in Guilin. The hotel is located very centrally in walking distance to most major tourist attractions and close to Guilin railway station. The staff was very attentive and absolutely accomodating for all of our wishes making our experience very memorable. The interior design of the hotel is well thought out and gives it a simple but elegant touch. The facilities include small swimming pool which we couldn't try due to the weather situation. The gym consisted of a handful of cardio treadmills and machines for resistance training from Life Fitness with an area in the corner with dumbells and foam rollers, yoga mats. The changing room came with a sauna. We can recommend the breakfast buffet which is a mix of Western breakfast and local specialties from Guilin. Out of the available package options we really enjoyed the photo shoot where they provide makeup and clothes(classy/elegant and Guilin traditional) to capture the amazing moments from the trip.

When I went to the hotel ,the staff were very friendly and polite,makes the guest feel at home,this is very good .The hotel location is fantastic,just close to Elephant Trunk Hill and Li River。

Our stay at this hotel was truly exceptional, surpassing even the standards of a five-star establishment. From the moment we arrived, we were warmly welcomed by the front desk staff. The service and hospitality were beyond our imagination. The rooms were immaculate and the beds incredibly comfortable. The hotel's prime location places major tourist attractions within easy reach. Each floor has ample water supplies, and complimentary drinks and fruits are available at the front desk. Thoughtfully, a welcome package is provided for children. The restaurant offers a well-balanced breakfast and high-quality meals throughout the day. Above all, the staff ensures your comfort at every moment, attending to your needs with remarkable attention and care. We had an outstanding stay and highly recommend this hotel. The dedication of the staff to provide exceptional service and support is commendable, making this experience one of the best in hospitality.

Great experience in Guilin. Rooms are incredible for us. Nice breakfast. Also, the bar has good cocktail with good view. Strongly suggest to have a try. Room service was very warm hearted. Hope they would have more efficient hair-drier.

Great place to stay. Jolin, the staff is thoughtful enough as gave us a goody beg once we check out for our nxt destination. The rooms were great, toilets are clean..breakfast is awesome. Will definitely suggest this strategic location place for my friends. Frm the hotel, we walk to the elephant trunk, twin pagoda..n mcdonalds is just nxt to the hotel. Not to mention the night market to shops as well.

My first impression of Shangri La Guilin is that many staff speak English proficiently or at least the basics that are required for their job. I arrived an hour and a half before the check in time but they promptly checked me into my room without any long wait. My luggage was taken to my room by a bell boy whose English was even better than the front of the house. My initial thoughts of the room was that it was quite old fashioned and the interior design & amenities were dated in comparison to most 5 star hotels. The view however was exceptional. I could clearly see the garden, river and mountains. After my first night I was woken by some loud music. Though the staff tried to tell the dancers that playing the music was disruptive to their guests, they continued to play it which further frustrated me. I informed the guest manager Edward who was very helpful in rectifying this. He upgraded me into a much nicer room that he ensured me should be quieter. They also gave me complimentary fruits in the room which added to the nice gesture. This is exactly the kind of quality of service that earns them a 5 star rating. Carl at the front desk was also very competent and was very helpful when I had to pay for something through wechat. The room I came with was a package deal that included breakfast, spa voucher, photoshoot and club privileges. It was worth the extra cost as the all inclusive club buffet during happy hour was filling and tasty (photo attached). Breakfast was a Chinese buffet with a fusion of western basics such as cereal, toast and bakery items. If you have the time, I would highly recommend seeing Kelly (English name) for a ”signature Asian” massage at the spa. She applied the perfect pressure for me and was very kind. The photoshoot was organised through wechat and included 6 photos. The photographer was lovely and the final photos made special memories of my time in China. Suggestions for improvement: several items in the room are in need of repair or replacement eg. old hair dryer that lightly blows air (useless), flickering lights when you turn it on and the phones. I also think if they were to refurbish the pools outside then the place would appear less worn down. Overall, the service and reputation is what made this stay worth it. I look forward to staying at Shangri La again

**5-Star Review** We had an absolutely fantastic stay at this hotel in Guilin! From the moment we arrived, the staffs (秀秀，小燕子，坤坤 have went above and beyond to ensure our every need was met. They were incredibly friendly, welcoming, and helpful, always willing to lend a hand. We were particularly impressed by their extra efforts to assist us during our stay. For example, they kindly carried our luggage to our room and even helped us transport it to our next hotel when we took the bus to the jetty. The hotel's location is also unbeatable - it's just a short walk to the popular DongXi street (东西街）, making it easy to explore the city. The breakfast buffet is delicious, and we loved the daily afternoon tea service. The room itself is huge and spotlessly clean, with lovely bathroom amenities that made us feel pampered. We also appreciated the convenience of having a washing machine and dryer available for us to use at any time. But what really this hotel apart is the staff's exceptional service. They went out of their way to arrange a private driver for us and recommended excellent local restaurants. We felt truly taken care of throughout our stay. Overall, we highly recommended this hotel to anyone looking for a comfortable and convenient stay in Guilin. The staff, location, and amenities all come together to make this hotel a standout choice.