rachelcyf
July 14, 2024
The room facilities look old and shabby, and there are no facilities and reminders that should be there. It doesn't look like a three-star standard hotel at all. Maybe because it is the peak season, the dirty room was not cleaned before I was booked in, but the front desk receptionist did not inform me when opening the room card. I was shocked when I opened the door and saw the environment. I called the front desk and they said it was a dirty room that had just been checked out and not cleaned. I was speechless. Why didn't the front desk receptionist inform me in time when I checked in? The service level is really seriously unqualified 😓 There was no kettle in the room during the period. I called the front desk for two hours to deliver it, and it was still broken. I called again and urged them. A usable but very old kettle was delivered the second time; I opened the service guide and a cockroach came out of it and scared me half to death... In short, it was a bad accommodation experience!
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