Hotel Landmark Canton Guangzhou

朋友在外國回來要在這兒連住幾日，我們住的這個樓層房間是新裝修房間佈置淡雅舒適，地氈顏色好看，採光度很好，窗外是廣州著名的二十七層廣州賓館，繽繽時裝廣場，解放廣州紀念像，美中不足的是房間床墊太軟，人睡上去整個陷下去不舒服，樓層服務員説有其他樓層房間床墊硬一點的，於是到前台諮詢要求更換，但就得不到解決，無可奈何衹能繼續住，搞到個人腰痠頭痛睡不好，希望酒店提升服務品質，配置不同硬度的床墊供客人選擇。

各方面都不錯👍

The river view of the room is beautiful. You can see the night view of the Pearl River. It is clean, quiet and safe. There is a parking lot, a Chinese restaurant and a Western restaurant, and it is near Haizhu Square.

The room is elegant and the environment is comfortable I like room 2918 very much and hope to stay there again next time

Booking four rooms a month in advance also requires that the rooms be lined up (due to the elderly and children) to facilitate care and not to line up the tail room. After confirming the order, call the hotel booking department to confirm the order. On the day of check-in, a group of 10 of us arrived at the hotel at 1200hrs noon to check in and store our luggage. Also asked the front desk attendant to have the rooms lined up again, knowing that check-in time was 1400hrs in the afternoon and check-out time was 1200hrs in the afternoon.So after depositing our luggage we went for tea. At about 3pm, because the children and the elderly were exhausted and had to rest, they went to the front desk to pick up a room, but the waiter said the room was not ready, and finally had to wait until about 1525hrs or so in the afternoon before a room was available. The rest of the companions returned to the hotel about 1700hrs and picked up the remaining 3 rooms, but the four rooms were arranged on three different floors and one was arranged in the end room. Be black-faced and give customers the impression that you are troublesome. Why there are so many requirements), said four rooms, one of which has given you a free boost, I personally think I did not ask you for a free boost, your free boost of a room, just because of three points We were not ready to pick up the room at the hotel. This was not what we asked for. It was because it was past check-in time when I picked up my first room and you still didn't have a room to have us wait another half hour before you boosted me for free. The front desk waiter also said that you booked a river view room, we only have three on each floor, his answer was ridiculous, do guests need to know how your hotel room is designed? Also I do not believe that on each floor, there are only three rooms for the river view, with your hotel corridor design only two long corridors that is in the same direction not only three rooms for the river view.  This move brought great inconvenience to the guests (I had to go up and down that night, walking through several floors) to settle the children and the elderly. This is not the first time our family has stayed at your hotel, because every time we come to Guangzhou we stay at the Huaxia Hotel and feel that the service is really not back to before. The front desk waiters, both men and women, did not smile, and their explanations were far-fetched and impatient.